Skip to main content
The new name for DisabledGo

Search for accessible places to go

Jacobite Cruises - Jacobite Queen

Tomnahurich Bridge, Glenurquhart Road, Inverness, IV3 5TD

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • There are 8 cruises along Loch Ness departing at 3 different locations. The tours with wheelchair accessibility (with assistance) are the Reflection and Contempletion tours.
  • The 8 cruises are as follows:.
  • Contemplation is a 2 hours round trip starting from Dochgarroch to Urquhart Castle.
  • Inspiration is a 1 hour round trip from Clansman Harbour to Urquhart Castle.
  • Freedom is a 2 hour round trip from Clansman Harbour to Urquhart Castle with a visit to Urquhart Castle.
  • Reflection is a 3 hours round trip from Tomnahurich Bridge to Urquhart Castle and is recommended for wheelchair user.
  • Discovery is a 3 hour coach and cruise tour of Loch Ness.
  • Sensation is a 3.5 hour coach and cruise calling at Loch Ness Exhibition Centre and Urquhart Castle starting from Clansman Harbour.
  • Passion is a 6.5 hours coach and cruise trip calling at Loch Ness Exhibition Centre, Urquhart Castle and Corrimony Cairn.
  • Temptation is a 2.5 hours coach and cruise trip starting at Clansman Harbour calling at Urquhart Castle.
  • The departing points are Dochgarroch, Clansman Harbour and Tomnahurich Bridge.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Inverness.
  • The nearest mainline station is Inverness.

COVID-19 Information

  • The vessel is currently closed to the public.

Opening Times

  • The venue has seasonal opening times and please contact the venue for details of opening times.

Outside Access (Main Entrance)

  • This information is for the entrance located to the front of the boat.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 100cm (3ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are double width.
    • The doors are light.
    • The door opening is 105cm (3ft 5in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is portable.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.
  • Comments View
    • Level access is only available on the main deck.
    • There is an audio description of the loch.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are Upper Deck.
    • There are 10 steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
  • Other View
    • The services on the floors which are not accessible are additional seating.

Restaurant Bar Internal

  • The following information is for the bar.
  • Once inside, there is not level access to the service.
  • Food is not available from the bar.
  • All tables are permanently fixed.
  • All chairs are permanently fixed.
  • The nearest table is 4m (13ft 1in) from the main entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is drinks and snacks.

Level Change (Bar)

  • There are steps to access this area / service.
  • The steps are located to the rear of the main deck.
  • There is / are 10 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There are steps to access this area / service.
  • The steps are located to the right as you enter.
  • There is / are 10 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.