Access Guide
Introduction
- There are 8 cruises along Loch Ness departing at 3 different locations. The tours with wheelchair accessibility (with assistance) are the Reflection and Contempletion tours.
- The 8 cruises are as follows:.
- Contemplation is a 2 hours round trip starting from Dochgarroch to Urquhart Castle.
- Inspiration is a 1 hour round trip from Clansman Harbour to Urquhart Castle.
- Freedom is a 2 hour round trip from Clansman Harbour to Urquhart Castle with a visit to Urquhart Castle.
- Reflection is a 3 hours round trip from Tomnahurich Bridge to Urquhart Castle and is recommended for wheelchair user.
- Discovery is a 3 hour coach and cruise tour of Loch Ness.
- Sensation is a 3.5 hour coach and cruise calling at Loch Ness Exhibition Centre and Urquhart Castle starting from Clansman Harbour.
- Passion is a 6.5 hours coach and cruise trip calling at Loch Ness Exhibition Centre, Urquhart Castle and Corrimony Cairn.
- Temptation is a 2.5 hours coach and cruise trip starting at Clansman Harbour calling at Urquhart Castle.
- The departing points are Dochgarroch, Clansman Harbour and Tomnahurich Bridge.
Location
- The venue is situated within the centre of the city.
- This venue is situated in Inverness.
- The nearest mainline station is Inverness.
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Comments
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- The Jacobite Queen is based at Tomnahurich Bridge.
COVID-19 Information
- The vessel is currently closed to the public.
Opening Times
- The venue has seasonal opening times and please contact the venue for details of opening times.
Outside Access (Main Entrance)
- This information is for the entrance located to the front of the boat.
- There is not level access into the venue.
- The main doors open (no doors).
- The door opening is 100cm (3ft 3in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are light.
- The door opening is 105cm (3ft 5in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is portable.
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Comments
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- The ramp has a handrail on both sides.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does play background music.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are medium.
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Comments
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- Level access is only available on the main deck.
- There is an audio description of the loch.
Other Floors
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Steps
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- The floors which are accessible by stairs are Upper Deck.
- There are 10 steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
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Other
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- The services on the floors which are not accessible are additional seating.
Restaurant Bar Internal
- The following information is for the bar.
- Once inside, there is not level access to the service.
- Food is not available from the bar.
- All tables are permanently fixed.
- All chairs are permanently fixed.
- The nearest table is 4m (13ft 1in) from the main entrance.
- The distance between the floor and the lowest table is 73cm (2ft 5in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is drinks and snacks.
Level Change (Bar)
- There are steps to access this area / service.
- The steps are located to the rear of the main deck.
- There is / are 10 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on the lower deck.
- The female and male toilets are 15m (16yd) from the main entrance.
- Inside the venue, there is not level access to the female and male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Level Change (Standard Toilets)
- There are steps to access this area / service.
- The steps are located to the right as you enter.
- There is / are 10 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.