Access Guide
Introduction
- Services/facilities include shared parking, a quayside ticket office, a waiting area, a gangway, The Clansman Hotel, a restaurant and shop. .
- Loch Ness by Jacobite have a variety of cruise and tour options. .
- The Contemplation Cruise departing from Dochgarroch Lock is wheelchair accessible. Contemplation is a 2-hour round trip starting from Dochgarroch along the Caledonian Canal and Loch Ness with views of Urquhart Castle. .
- The Inspiration Cruise is a 50-minute round trip from Clansman Harbour on Loch Ness with views of Urquhart Castle. It is not suitable for wheelchair users. .
- The Freedom Cruise is a 2.5 hour round trip from Clansman Harbour on Loch Ness and includes a 50 minute cruise on Loch Ness and a 1 hour visit to Urquhart Castle. It is not suitable for those with mobility issues. .
- The Temptation Tour is a 3hr coach, cruise and castle combination departing from Inverness bus station. This tour is run in partnership with D&E Coaches. This tour is not suitable for wheelchair users or those with mobility impairments. .
- Departure points are Dochgarroch Lock and The Clansman Harbour. Clansman Harbour is not accessible for wheelchair users and is not recommended for those who have a walking disability. .
- Dochgarroch Lock is the most accessible boarding location for the cruises. .
- Assistance dogs only are permitted to enter Urquhart Castle and grounds.
Opening Times
- The venue has seasonal opening times and please contact the venue for details of opening times.
Location
- The venue is situated outside the centre of the city.
- This venue is situated in Inverness.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Inverness.
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Comments
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- The Jacobite Warrior is based at Clansman Harbour.
- The venue is 9 miles from Inverness City centre.
Outside Access (Main Entrance)
- This information is for the entrance located to the front of the boat.
- There is not level access into the venue.
- The main doors open (no doors).
- The door opening is 100cm (3ft) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 83cm (2ft) wide.
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Comments
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- There are 2 entrances.
- The entrance used depends on which side the ship docks.
- There is a steep ramp at both entrances.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- Motorised scooters are not welcomed in public parts of the venue.
- Lighting levels are medium.
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Comments
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- There is an audio description of the loch.
Other Floors
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Steps
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- The floors which are accessible by stairs are Upper Deck and Main Deck.
- There are 11 steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
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Other
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- The services on the floors which are not accessible are additional seating.
Restaurant Bar Internal
- The following information is for the bar.
- Once inside, there is level access to the service.
- Food is not available from the bar.
- All tables are permanently fixed.
- All chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 5m (16ft 5in) from the main entrance.
- The distance between the floor and the lowest table is 72cm (2ft 4in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is drinks and snacks.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Male Toilet(s)
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- The male toilets are located to the rear of the boat.
- The male toilets are 12m (13yd) from the main entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.