You are on Summary. Skip to the next section.

Summary

• Amenities at this site include: a reception, a restaurant, a sauna, a swimming pool, a fitness suite, a gym, an exercise studio, a steam room, function suites and accommodation.
• There is onsite parking available here with designated Blue Badge parking.
• The most accessible entrance has a steep ramp/slope, steps, a platform lift and manual doors.
• There is 1 step-free entrance.
• This does not include the main entrance.
• The entrance surveyed is the main entrance and the accessible entrance.
• The building has 5 floors once inside.
• There is step free access once inside with lift access to other floors.
• There is stepped or platform lift access to the hotel ground floor from the lower ground floor.
• There is a member of staff available for help and assistance.
• This venue also has the following available: accessible accommodation, a hoist, seating, large print information and a hearing assistance system which is not signed.
• The following mobility aids are available to borrow: a wheelchair. For more information on any hire fees or booking requirements, please contact the venue.
• At the time of our visit the hearing assistance system was not working.
• Toilet and changing facilities available include: an accessible toilet for the use of everyone, a toilet with some adaptations for disabled people, step free standard toilets, an accessible changing room and an accessible shower.
• There is/are 3 toilet(s) designated as accessible.
• The accessible toilets surveyed can be found on the ground floor and the lower ground floor and in the fitness suite.
• This accessible toilet surveyed is approximately 11m from the reception desk.
• The accessible toilets can be found on ground floor and on lower ground floor.
• The standard toilets can be found on the ground floor and lower ground floor.
• The standard toilets surveyed can be found the lower ground floor, ground floor and in the fitness suite.
• There is one accessible room available.
• This accommodation also has the following available: a deaf alert system, vibrating alarm pillows, bath mats and raised toilet seats.

You are on Parking. Skip to the next section.

Parking

• This venue has a car park.
• This is an open air car park with a tarmac surface.
• Parking is free for all users.
• There are 2 Blue Badge parking bays.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 490cm x 225cm.
• There is no hatched zone.
• The nearest Blue Badge bay is 90m from the accessible entrance.
• Obstacles from the Blue Badge bays to the entrance include: slopes/ramps and uneven surfaces.
• There is not a designated drop-off point.
• There are no Blue Badge bays within the main car park, however, the Blue Badge bays detailed above are either side of the steps leading to the main entrance to the hotel.
  Unmarked on-street parking is permitted with no restrictions in Cromwell Road.

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Public Transport

• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stop is near the junction of Hamilton Road and Dirleton Avenue which is approximately 500 metres from the venue.
  This bus stop serves routes N124 and X5.
• The nearest train station is North Berwick.
• North Berwick is approximately 0.5 miles away.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• The entrance surveyed is located at the front of the venue, off Cromwell Road.
• There is not step-free access at this entrance.
• There are 10 or more steps.
• The steps are clearly marked with a central handrail.
• There are double automatic doors which open by sliding.
• The width of the opening is 117cm.
• There is a second set of doors.
• There are double automatic doors which open by sliding.
• The width of the opening is 120cm.

You are on Ramp or Slope (Blue Badge Bays to Cromwell Road). Skip to the next section.

Ramp or Slope (Blue Badge Bays to Cromwell Road)

• A width between 75cm and 150cm and There is a slope with a steep gradient .
• The ground slopes away from the Blue Badge bays down to pavement level on Cromwell Road.
  For guests arriving at the main entrance and who require step-free access to the venue, turn left and proceed along Cromwell Road.
  Pass a gated entrance on the left, then the next open access point on the left will lead to the ramp or steps to the accessible entrance.

You are on Entrance (Accessible Entrance / Leisure and Spa Entrance). Skip to the next section.

Entrance (Accessible Entrance / Leisure and Spa Entrance)

• The entrance surveyed is located off Cromwell Road.
• There is ramped/sloped or stepped access at this entrance.
• The ramp has a steep gradient and a width between 75cm and 150cm .
• The ramp has handrails on both sides.
• There are 5 steps.
• The steps are not clearly marked but there are handrails on both sides.
• The ramp overcomes the steps.
• There are double manual doors (with one door locked) which open towards you.
• The width of the opening is 88cm.
• There is not a second set of doors.
• The ramp is in two sections, one being 480cm in length and the other being 520cm in length.
  A turning area at the bend in the ramp measures 170cm x 315cm.

You are on Reception (Hotel). Skip to the next section.

Reception (Hotel)

• There is step-free level access to this reception.
• The height of the reception counter is 120cm.
• There is not a low level desk or counter at the recommended height for wheelchair users (between 76cm - 86cm).
• The reception is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• Lighting levels are good at this reception.
• There is background noise here which varies, depending on the time of day.
• The counter has a hearing assistance system which is not signed.
• There are sofas, coffee tables and armchairs available in the reception area.

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Getting Around

• There is step-free access via lift, throughout the majority of the venue.
• There are armchairs, stools, sofas and a mixture of chairs with and without armrests throughout the building.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring in the venue includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• There is background noise here which varies, depending on the time of day.
• The building has a hearing assistance system which is not signed.

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Eating and Drinking (Bass Rock Bar)

• This is a bar which serves modern European cuisine.
• There is step-free level access to this area.
• Tables can be booked in advance.
• There is staff can provide assistance, a bar where food and drink can be ordered and full table service.
• Menu types include; handheld menus and online menus.
• Menus are easy to read.
• The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
• Lighting levels are good here.
• There is background noise here which varies, depending on the time of day.
• There is not a low level counter at the recommended height for wheelchair users (between 76cm - 86cm).
• The seating area has: room for a wheelchair user to manoeuvre (150cm x 150cm), tables which are accessible to wheelchair users, a priority table, chairs with armrests, sofas, high tables, long tables and high stools.
• The seating area does not have: a mixture of chairs with and without armrests.
• Tables are at a recommended height for wheelchair users (between 70cm - 80cm).
• All flooring in the area is smooth and even.

You are on Eating and Drinking (The Lawn). Skip to the next section.

Eating and Drinking (The Lawn)

• This is a restaurant which serves a Fine Dining menu.
• There is step-free access to this area, via lift.
• Tables can be booked in advance.
• There is full table service.
• Menu types include; handheld menus and online menus.
• Menus are easy to read.
• The following are available here: drinking straws, takeaway cups, takeaway cutlery and a portable card machine for payment.
• Lighting levels are low in the evening.
• There is background noise here which varies, depending on the time of day.
• The seating area has: room for a wheelchair user to manoeuvre (150cm x 150cm), tables which are accessible to wheelchair users, sofas, bench seats and a mixture of chairs with and without armrests.
• The seating area does not have: a priority table.
• Tables are at a recommended height for wheelchair users (between 70cm - 80cm).
• The following furniture is permanently fixed: some of the chairs.
• All flooring in the area is smooth and even.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.

You are on Accessible Accommodation (Ground Floor - Room 102). Skip to the next section.

Accessible Accommodation (Ground Floor - Room 102)

• There is step-free level access to the accessible room surveyed.
• The bed is double.
• The height of the bed is 78cm.
• The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
• The room surveyed has an armchair.
• The room has: a bed which is not at a recommended height (between 45cm - 52cm), light switches at a recommended height (between 75cm - 120cm), plug sockets next to the bed, plug sockets at a recommended height (between 40cm - 100cm) and room for a wheelchair user to turn next to the bed (150cm x 150cm).
• There is no emergency alarm.
• There is no hoist available.
• The room has soft flooring.

You are on Ensuite (Accessible Room 102 - Left Hand Transfer). Skip to the next section.

Ensuite (Accessible Room 102 - Left Hand Transfer)

• The ensuite has a manual door which opens outwards.
• The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
• The ensuite has hard flooring.
• The ensuite does not have a non-slip floor.
• There is a lateral transfer space to the left of the toilet seat.
• The toilet seat is not at a recommended height from the floor (48cm).
• Grab rails in the ensuite include: a vertical grab rail on the transfer side, a horizontal grab rail on the door, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side, a vertical grab rail at the shower and horizontal grab rails at the shower.
• The toilet has a dropdown rail on the transfer side.
• The height of the toilet roll holder is 55cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The ensuite has: a wheel-in shower.
• The height of the wash basin is 70cm.
• The wash basin tap type is lever.
• There is an adjustable, detachable shower head not at a recommended height (between 105cm - 185cm).
• There is a dropdown rail for the shower.
• There is a drop down/tip up seat not at a recommended height (48cm).
• The following have a less clear colour contrast with their surroundings: all grab rails, the toilet seat, both dropdown rails, the floor and the internal door.
• The alarm could not be tested at the time of survey (May 2023) as the control unit had not been installed following a recent refurbishment.

You are on Standard Accommodation (Ground Floor - Room 103). Skip to the next section.

Standard Accommodation (Ground Floor - Room 103)

• There is step-free level access to the room surveyed.
• The bed type is single, double or zip and link.
• The desk height is not between 73cm and 75cm.
• The room surveyed has an armchair and a desk chair with armrests.
• The room has: plug sockets next to the bed, light switches at a recommended height (between 75cm - 120cm), a bed which is not at a recommended height (between 45cm - 52cm) and plug sockets at a recommended height (between 40cm - 100cm).
• There is no emergency alarm.
• The room has soft flooring.

You are on Ensuite (Room 103 - Right Hand Transfer). Skip to the next section.

Ensuite (Room 103 - Right Hand Transfer)

• The ensuite has a manual door which opens inwards.
• The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
• The ensuite has hard flooring.
• The ensuite does not have a non-slip floor.
• There is no emergency alarm.
• There is a lateral transfer space to the right of the toilet seat but it is obstructed.
• The toilet seat is not at a recommended height from the floor (48cm).
• The toilet has no dropdown rail.
• The height of the toilet roll holder is 60cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin.
• The ensuite has: an over bath shower and a bath.
• The height of the wash basin is 80cm.
• The wash basin tap type is twist/turn.
• The height of the bath is 53cm.
• The bath tap type is twist/turn.
• There is an adjustable, detachable shower head at a recommended height (between 105cm - 185cm), an adjustable and detachable shower head not at a recommended height (between 105cm - 185cm).
• The shower control type is lever.
• The following have a high colour contrast with their surroundings: all grab rails and the internal door.
• The following have a less clear colour contrast with their surroundings: the toilet seat and the floor.
• The bath has an angled grab rail on the left as you face the shower.

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Accessible Toilet (Ground Floor - Main Reception - Left Hand Transfer)

• This accessible toilet is located to the left as you enter the main entrance, in the first alcove on the left.
• There is step-free level access into the accessible toilet.
• This accessible toilet is approximately 11m from the main reception.
• There is tactile and pictorial signage on or near the door.
• There is a manual door which opens inwards and has a poor colour contrast.
• The door has a twist lock.
• The width of the accessible toilet door opening is 75cm.
• The dimensions of the cubicle are 190cm x 180cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet seat but it is obstructed.
• The lateral transfer space is 125cm from the side of the toilet pan to the wall.
• There is a lever flush on the non transfer side.
• The following grab rails are available: vertical grab rails on both sides of the wash basin, a horizontal grab rail on the door and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and hand dryer.
• The height of the toilet seat above floor level is 46cm.
• The height of the toilet roll holder is 55cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 69cm.
• The height of the soap dispenser is 99cm.
• The height of the hand dryer is 100cm.
• The height of the baby change is 95cm.
• There is a pull cord emergency alarm at a recommended height for seated users (within 10cm from the floor).
• There is not a shelf.
• The cubicle does not have a mirror, a full length mirror and coat hooks.
• The cubicle also has: a waste bin without lid, a nappy/incontinence items bin and a sanitary bin.
• The following have a good colour contrast with their surroundings: some grab rails.
• The following have a less clear colour contrast with their surroundings: the internal door, the toilet seat, the dropdown rail and some grab rails.
• Lighting levels are good in the cubicle.

You are on Stairs (Main). Skip to the next section.

Stairs (Main)

• The floors which are accessible by stairs are G, 1, 2, 3 .
• The number of steps between floors varies from at least 10.
• The steps are not clearly marked but there is a handrail on the left going up.
• Lighting levels are good at these stairs.
• The number of steps varies from at least 10 to 5.
  There is another set of stairs that go from the main reception down to the meeting rooms, the gym and the spa.

You are on Lift (Main). Skip to the next section.

Lift (Main)

• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -1, G, 1, 2, 3.
• Externally the lift has: controls at a recommended height range (between 90cm - 110cm), tactile markings, a door with a high colour contrast to the surroundings and buttons with a high colour contrast to the surroundings.
• The lift door opening width is 80cm.
• The dimensions of the lift are 105cm x 140cm.
• Internally the lift has: tactile markings, controls at a recommended height range (between 90cm - 110cm), a mirror to aid reversing, buttons with a high colour contrast to the surroundings, a visual floor indicator and an audible announcer.
• Lighting levels are good here.

You are on Lift (Platform). Skip to the next section.

Lift (Platform)

• This lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -1 to G.
• Externally the lift has: buttons with a high colour contrast to the surroundings, a door with a medium colour contrast to the surroundings and controls at a recommended height range (between 90cm - 110cm).
• The lift door opening width is 90cm.
• The dimensions of the lift are 103cm x 145cm.
• Internally the lift has: a visual floor indicator, an audible announcer, controls at a recommended height range (between 90cm - 110cm) and buttons with a high colour contrast to the surroundings.
• Lighting levels are good here.

You are on Accessible Toilet (Lower Ground Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Lower Ground Floor - Right Hand Transfer)

• This accessible toilet is located on the lower ground floor, right as you exit the lift and the toilet is located at the end of the corridor.
• There is step-free level access into the accessible toilet.
• This accessible toilet is approximately 27m from the main lift.
• There is tactile and pictorial signage on or near the door.
• There is a manual door which opens outwards and has a good colour contrast.
• The door has no lock.
• The width of the accessible toilet door opening is 84cm.
• The dimensions of the cubicle are 166cm x 224cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet seat but it is obstructed.
• The lateral transfer space is 100cm from the side of the toilet pan to the wall.
• There is a lever flush on the transfer side.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the non transfer side, vertical grab rails on both sides of the wash basin and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder, the wash basin and the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: hand dryer.
• The height of the toilet seat above floor level is 47cm.
• The height of the toilet roll holder is 58cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 73cm.
• The height of the soap dispenser is 98cm.
• The height of the hand dryer is 88cm.
• There is no emergency alarm.
• There is not a shelf.
• The cubicle does not have a full length mirror and coat hooks.
• The cubicle also has: a sanitary bin, a pedal bin and a padded back rest for seat.
• The following have a good colour contrast with their surroundings: the internal door and some grab rails.
• The following have a less clear colour contrast with their surroundings: the floor, the toilet seat and some grab rails.
• Lighting levels are good in the cubicle.
• At the time of survey the door lock had been removed for repair and the alarm failed to operate when tested (May 2023).

You are on Standard Toilet(s) (Lower Ground Floor - Main Corridor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor - Main Corridor)

• There is step-free level access into the toilet(s).
• There is a manual door which opens inwards and has a high colour contrast.
• The male and female standard toilets were surveyed.
• The wash basin tap type is lever mixer.
• Lighting levels are good in the cubicle.

You are on Reception (Leisure and Spa). Skip to the next section.

Reception (Leisure and Spa)

• There is step-free level access to this reception.
• The height of the reception counter is 110cm.
• There is a low level desk or counter at the recommended height for wheelchair users (between 76cm - 86cm).
• The reception is placed in front of a patterned background.
• Lighting levels are good at this reception.
• There is background noise here which varies, depending on the time of day.
• The counter does not have a hearing assistance system.
• There are tables and armchairs available in the reception area.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a manual hoist for wheelchair users to access the water.
• There are not steps into the swimming pool.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Fitness Suite/Gym. Skip to the next section.

Fitness Suite/Gym

• There is step-free level access to the fitness suite.
• There is a manual door which opens inwards and has a high colour contrast.
• The width of the door opening is 88cm.
• The gym is not staffed.
• There is a push button emergency alarm.
• There is not clear manoeuvring space between equipment (150cm x 150cm).
• Equipment suitable for mobility or sensory impaired users includes: cable resistance machines and free weights.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
• There is background noise which varies, depending on the time of day.
• The area does not have a hearing assistance system.
• Lighting levels are good in this area.

You are on Accessible Toilet (Leisure and Spa - Male Changing Room - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Leisure and Spa - Male Changing Room - Left Hand Transfer)

• This accessible toilet is located within the male changing room.
• There is step-free level access into the accessible toilet.
• This accessible toilet is approximately 25m from the accessible entrance.
• There is pictorial signage on or near the door.
• There is a manual door which opens outwards and has a fair colour contrast.
• The door has a lever twist lock.
• The width of the accessible toilet door opening is 82cm.
• The dimensions of the cubicle are 225cm x 227cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet seat.
• The lateral transfer space is 158cm from the side of the toilet pan to the wall.
• There is a lever flush on the non transfer side.
• The following grab rails are available: a horizontal grab rail on the door, vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The height of the toilet seat above floor level is 46cm.
• The height of the toilet roll holder is 96cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 72cm.
• There is a pull cord emergency alarm at a recommended height for seated users (within 10cm from the floor).
• There is not a shelf.
• The cubicle does not have a mirror, a full length mirror, disposal facilities and coat hooks.
• The cubicle also has: a wheel in shower.
• The following have a good colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail, the floor and the toilet seat.
• Lighting levels are good in the cubicle.
• There is a similar accessible toilet within the female changing room, this was in use at the time of survey (May 2023).
  There are push button alarms within the changing rooms.

You are on Accessible Shower (Leisure and Spa - Male Changing Room). Skip to the next section.

Accessible Shower (Leisure and Spa - Male Changing Room)

• There is step-free level access to the accessible shower.
• There is a manual door which opens inwards and has a high colour contrast.
• The door has a twist lock.
• The following dropdown rails are available: no dropdown rails.
• There is no emergency alarm.
• There is a drop down/tip up seat at a recommended height (48cm).
• There is an adjustable, detachable shower head not at a recommended height (between 105cm - 185cm).
• The shower control type is twist turn.
• There is a similar shower within the female changing room, this was in use at the time of survey (May 2023).

You are on Standard Toilet(s) (Fitness Centre - Male). Skip to the next section.

Standard Toilet(s) (Fitness Centre - Male)

• There is step-free level access into the toilet(s).
• There is a manual door which opens inwards and has a high colour contrast.
• The male standard toilet was surveyed.
• There is also a female toilet in the same location.
• The wash basin tap type is lever mixer.
• Lighting levels are good in the cubicle.
• There is a similar toilet within the female changing room, this was in use at the time of survey (May 2023). There are push button alarms within the changing rooms.