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Summary

• For information about the opening hours please click here.
• Amenities at this site include: a café and a shop.
• There is onsite parking available here with designated Blue Badge parking.
• The most accessible entrance has level step free access and a manual door.
• There is 1 step-free entrance.
• This does include the main entrance.
• The entrance surveyed is the main entrance is located at the front of the shop.
• The building has 2 floors once inside.
• There is step free access to the ground floor only once inside.
• There is stepped only access to some parts of the tour which are located on the first floor.
• There is ramped access to the start of the tour and the approach to the tasting room.
• There is a member of staff available for help and assistance.
• This venue also has the following available: seating and a virtual tour.
• Toilet and changing facilities available include: step free standard toilets and toilets with some adaptations for disabled people.
• There is/are 1 toilet(s) designated as accessible.
• The accessible toilet surveyed can be found to the left from the main entrance through a door on the left side of the shop.
• This accessible toilet surveyed is approximately 17m from the main entrance.
• The standard toilets surveyed can be found to the left from the main entrance through a door to the left side of the shop.

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Parking (Visitor Car Park)

• This venue has a car park.
• This is an open air car park with a tarmac surface.
• Parking is free for all users.
• There are 2 Blue Badge parking bays.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 305cm x 395cm.
• There is no hatched zone.
• The nearest Blue Badge bay is 40m from the main entrance.
• There is not a designated drop-off point.

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Public Transport

• There is not a bus stop within approximately 150m of the venue.
• The nearest train station is Broomhill.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• The entrance surveyed is located at the front of the shop.
• There is step-free level access at this entrance.
• There is a single manual door which open towards you.
• The width of the opening is 93cm.
• There is not a second set of doors.

You are on Visitor Centre/Ticket Office (Ticket Counter and Shop). Skip to the next section.

Visitor Centre/Ticket Office (Ticket Counter and Shop)

• The majority of aisle widths are not 150cm+.
• Flooring in the shop is not smooth and even.
• Where the flooring is not smooth or even, it is due to carpet and uneven paving/tiles.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
• There is step-free level access to the till(s).
• The height of the counter is 86cm.
• There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
• The till does not have a hearing assistance system.
• Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
• There is background noise here.
• There are some mats which could be a potential trip hazard in the shop.

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Eating and Drinking (Whisky Bar)

• This is a bar which serves hot and cold snacks.
• There is step-free level access to this area.
• There is a bar where food and drink can be ordered and full table service.
• Menu types include; handheld menus.
• Menus are easy to read.
• The following are available here: drinking straws, takeaway cups and a portable card machine for payment.
• There is background noise here.
• There is not a low level counter at the recommended height for wheelchair users (between 76cm - 86cm).
• The seating area has: chairs without armrests, high stools, tables which are accessible to wheelchair users and room for a wheelchair user to manoeuvre (150cm x 150cm).
• The seating area does not have: a priority table and a mixture of chairs with and without armrests.
• Tables are at a recommended height for wheelchair users (between 70cm - 80cm).
• Flooring in the area is not smooth and even.
• Where the flooring is not smooth or even, it is due to carpet and uneven paving/tiles.
• There are some rugs/mats in the Whisky Bar which could be a potential trip hazard.

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Room(s) (Function Room)

• The room surveyed was Function Room and is located to the rear of the building on the right.
• There is not wayfinding signage on the route to the room(s).
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.

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• Getting Into The Room View
  • The colour contrast between the external door and wall is low. The colour contrast between the internal door and wall is low.
  • There is a single manual door which open towards you.
  • The width of the opening is 90cm.
  • There is step-free access into the room(s).
• Inside The Room View
  • The room has: chairs without armrests, armchairs, chairs with armrests, room for a wheelchair user to manoeuvre (150cm x 150cm), tables which are accessible to wheelchair users and long tables.
  • There are some tables which are at a recommended height for wheelchair users (between 70cm - 80cm).
  • The following furniture is permanently fixed: all of the tables.
  • Flooring in the area is not smooth and even.
  • Where the flooring is not smooth or even, it is due to carpet and uneven paving/tiles.
  • Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
  • The colour contrast between the walls and floor is high.
  • The area does not have a hearing assistance system.
  • There is not a visual fire alarm beacon in the room(s).
  • Lighting levels are varied in this room. There are mats on the floor which could be a potential trip hazard.

You are on Tour (Distillery and Tasting Tour). Skip to the next section.

Tour (Distillery and Tasting Tour)

• The tour is guided.
• The tour takes approximately 1 hour.
• There is ramped/sloped and stepped access along the tour route.
• The majority of walkways are 150cm+ wide.
• The tour can be adapted to avoid inaccessible areas.
• There may be background noise along the tour route.
• The following may be experienced on the tour: strong smells.
• Tour information includes the following formats: handheld information devices.
• There are bench seats at regular intervals along the tour.
• Some flooring along the tour route is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet and uneven paving/tiles.
• Lighting levels are low along parts of the tour route.
• There is a part of the tour only accessible by stairs. The tour guide can show videos on an iPad and there is a folder with still photographs.

You are on Ramp or Slope (Entrance to the Distillery). Skip to the next section.

Ramp or Slope (Entrance to the Distillery)

• There is a slope with a steep gradient .
• The slope does not have handrails.

You are on Stairs (Mill Room). Skip to the next section.

Stairs (Mill Room)

• The floors which are accessible by stairs are ground floor and first floor of the Mill Room.
• There are 15+ steps between floors.
• The steps are not clearly marked but there is a handrail on the left going up.

You are on Steps (Mill Room To Tun Room). Skip to the next section.

Steps (Mill Room To Tun Room)

• There are 4 steps.
• The steps are not clearly marked with a handrail on the right going up.

You are on Steps (Still Room). Skip to the next section.

Steps (Still Room)

• There are 2 steps.
• The steps are not clearly marked with handrails on both sides.

You are on Stairs (Still Room). Skip to the next section.

Stairs (Still Room)

• The floors which are accessible by stairs are first floor of the Still room and Mash room.
• There are 14 steps between floors.
• The steps are clearly marked with handrails on both sides.
• The stairs are open.

You are on Ramp or Slope (Towards Tasting Room). Skip to the next section.

Ramp or Slope (Towards Tasting Room)

• There is a slope with a slight gradient .

You are on Room(s) (Tasting Room). Skip to the next section.

Room(s) (Tasting Room)

• The room surveyed was Tasting Room and is located at the end of the tour at the back of the shop.
• There is not wayfinding signage on the route to the room(s).
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.

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• Getting Into The Room View
  • The colour contrast between the external door and wall is low. The colour contrast between the internal door and wall is low.
  • There is a single manual door which open towards you.
  • The width of the opening is 84cm.
  • There is not step-free access into the room(s).
  • There is one step.
  • The step is not clearly marked and there are no handrails.
• Inside The Room View
  • The room has: room for a wheelchair user to manoeuvre (150cm x 150cm), high stools and high tables.
  • The room does not have: tables which are accessible to wheelchair users and a mixture of chairs with and without armrests.
  • There are no tables which are at a recommended height for a wheelchair user (between 70cm - 80cm).
  • The following furniture is permanently fixed: some of the tables.
  • Flooring in the area is not smooth and even.
  • Where the flooring is not smooth or even, it is due to carpet and uneven paving/tiles.
  • The colour contrast between the walls and floor is low.
  • The area does not have a hearing assistance system.
  • There is not a visual fire alarm beacon in the room(s).

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Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located to the left from the main entrance through a door on the left side of the shop.
• There is step-free level access into the accessible toilet.
• This accessible toilet is approximately 17m from the main entrance.
• There is pictorial and written text signage on or near the door.
• There is a manual door which opens outwards and has a poor colour contrast.
• The door has a hook lock.
• The width of the accessible toilet door opening is 95cm.
• The dimensions of the cubicle are 156cm x 185cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet seat but it is obstructed.
• The lateral transfer space is 97cm from the side of the toilet pan to the wall.
• There is a push button flush.
• The following grab rails are available: a horizontal grab rail on the non transfer side, a horizontal grab rail on the door and a vertical rail on the right side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: a toilet roll holder on the dropdown rail.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
• The height of the toilet seat above floor level is 38cm.
• The height of the toilet roll holder is 70cm.
• The wash basin tap type is lever.
• The height of the wash basin is 71cm.
• The height of the soap dispenser is 105cm.
• The height of the towel dispenser is 100cm.
• The height of the baby change is 96cm.
• There is a pull cord emergency alarm but it was tied up at the time of the survey.
• There is a shelf located where it is not reachable.
• The shelf is not positioned between 85cm and 105cm and has minimum dimensions of 12.5cm x 40cm.
• The cubicle does not have a full length mirror and coat hooks.
• The cubicle also has: a waste bin without lid and a nappy/incontinence items bin.
• The following have a good colour contrast with their surroundings: the dropdown rail and the floor.
• The following have a less clear colour contrast with their surroundings: the internal door, the toilet seat and all grab rails.

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Standard Toilet(s)

• There is step-free level access into the toilet(s).
• There is a manual door which opens inwards and has a low colour contrast.
• The male and female standard toilets were surveyed.
• The wash basin tap type is twist/turn.

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User Reviews

• Check out reviews of this venue from disabled people on Euan’s Guide, the disabled access review website (opens new tab).