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Accommodation Overview

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• About View
  • The Glen Mhor Hotel and Apartments is a hotel, restaurant, bar and distillery.
  • There are 100 bedrooms in total.
  • There is step-free level access to some of the bedrooms.
  • There is 1 bedroom with adaptations.
  • There is step-free access via ramp/slope to the bedroom with adaptations.
  • One bedroom with adaptations has an adjoining room.
  • The bedroom with adaptations has an ensuite with a wheel-in shower.
  • Dogs are welcomed at this venue.
  • In addition to the 100 bedrooms, Glen Mhor has 10 apartments.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Inverness.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: bedroom with adaptations, the Waterside Suite and side entrance to outdoor seating at Waterside Restaurant.
  • The following areas have stepped access: the first, second and third floor bedrooms.
  • Access throughout may include manual doors and narrow walkways.
  • The ground, first, second and third floors can be accessed via stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: Disability Awareness and First Aid.

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Parking

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• Car Park View
  • The car park is located to the rear of the hotel off Haugh Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac, loose chippings and unsurfaced areas.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 213cm (width) x 440cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 118cm.
  • The nearest designated bay is 11m from bar entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes and doors permanently held open.
  • At the time of the survey, one of the blue badge bays was not available.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

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Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located through the automatic double doors in the Uile-bheist Taproom.
  • The toilet with adaptations has a right hand transfer space.
  • The male and female toilet facilities are located in the Uile-bheist Taproom.
  • The male and female toilet facilities are located next to the Waterside Restaurant.
  • The male and female toilet facilities are located in the Waterside Suite.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located next to the Waterside Restaurant.

You are on Entrance (Uile-bheist Taproom). Skip to the next section.

Entrance (Uile-bheist Taproom)

• This entrance is located through the Uile-bheist Taproom entrance and to the left.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There is a single manual door at this entrance.
• The door is permanently held open.
• The door is easy to open.
• The width of the opening is 79cm.
• There is a small lip on the threshold of the opening.
• The door has a medium visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Front). Skip to the next section.

Entrance (Front)

• This entrance is located on the Ness Bank side of the hotel.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 4 steps with no handrails.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 11cm.
• The depth of the steps is between 30cm and 45cm.
• The height of the first step is 1cm and height of fourth step is 5cm.
• There is a single manual door at this entrance.
• The door is permanently held open.
• The width of the opening is 113cm.
• The door has a high visual contrast.
• There is a second single manual door.
• The second door opens towards you.
• The door is easy to open.
• The width of the opening is 91cm.
• There is a small lip on the threshold of the opening.
• The second door has a medium visual contrast.
• There is a door to the right as you enter which leads to reception with a width of 84cm which opens towards you.
• There is step-free level access as you enter.

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Stairs

• The stairs surveyed are located through the stepped entrance on Ness Bank side of the hotel.
• The ground, first, second and third floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have a handrail on the right going up.
• The handrail is not easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 11cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

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Reception

• The reception is located to the left as you enter the Uile-bheist Taproom entrance.
• The distance from the Uile-bheist Taproom entrance is 4m.
• The most accessible route to reception has doors permanently held open.
• There is step-free level access to reception.
• The height of the reception desk is 109cm.
• There is not a lowered section at the desk.
• The reception has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There may be background noise in this area.
• The flooring consists of deep pile carpet.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs and sofas.

You are on Eating and Drinking (Uile-bheist Taproom). Skip to the next section.

Eating and Drinking (Uile-bheist Taproom)

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• Location and Service View
  • The most accessible route has step-free level access and doors permanently held open.
  • This area has a bar where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld and available on a board.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas and high stools.
  • Furniture available in this area includes: tables, coffee tables, high tables and long tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

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Toilet with Adaptations (Right Hand Transfer - Uile-bheist Taproom)

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• Location and Access View
  • The toilet surveyed is located through the automatic double doors in the Uile-bheist Taproom.
  • The distance from the Uile-bheist Taproom bar is 4m.
  • The most accessible route to the toilet has automatic doors and step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 79cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 158cm (width) x 262cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 88cm (from the side of the toilet pan).
  • There is a push button flush on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 121cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Seating Area (Uile-bheist Beer Garden). Skip to the next section.

Seating Area (Uile-bheist Beer Garden)

• The seating area is located outside the Uile-bheist Taproom entrance.
• The seating area is covered.
• The most accessible route to the seating area has step-free level access, doors permanently held open and manual doors.
• There is step-free level access throughout the seating area.
• The following areas have stepped access: There is a 2cm lip down to the picnic tables.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Furniture available in this area includes: picnic tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• There is no (or very little) background noise in this area.

You are on Access To (Bedroom with Adaptations - 900). Skip to the next section.

Access To (Bedroom with Adaptations - 900)

• The distance from reception is 87m.
• The most accessible route has a slight ramp or slope, uneven surfaces, manual doors and narrow walkways.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• There is an alternative route to this room past the Waterside Restaurant toilets, which includes two manual doors with widths of 78cm and 68cm, and a steep ramp. Once you enter, there is a walkway measuring 83cm.
• There is a single manual door which opens away from you.
• The door requires effort to open.
• The width of the opening is 81cm.
• The door has a low visual contrast.
• There is an entry system to the outside door at a height of 133cm and a reception button at a height of 144cm.
  Staff can assist guests who need help getting to this room.

You are on Bedroom with Adaptations (900 - King Size). Skip to the next section.

Bedroom with Adaptations (900 - King Size)

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• Location and Access View
  • The bedroom surveyed is located on the ground floor.
  • The distance from ramped entrance is 5m.
  • The most accessible route to the bedroom has bollards, manual doors, a slight ramp or slope and uneven surfaces.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • There is a key fob/card reader at a height of 87cm.
  • The door opens inwards and has a low visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 81cm.
• Bedroom Features View
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 68cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The flooring consists of deep pile carpet.
  • The following is available in this bedroom: bedside plug sockets and a TV with subtitles.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • Lighting levels were even at the time of the survey.
  • This bedroom has an adjoining room.

You are on Ensuite with Adaptations (Left Hand Transfer). Skip to the next section.

Ensuite with Adaptations (Left Hand Transfer)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening to the ensuite is 81cm.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the ensuite are 240cm (width) x 170cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 172cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 84cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The ensuite has a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 172cm and 165cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were low at the time of the survey.
  • There is a second sink beside the shower with a height of 82cm.
  • The ensuite has a wheel-in shower.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is a flip-down shower seat.
  • The shower seat is 48cm from the floor.
  • There are grab rails and a dropdown rail for the shower.
  • The shower grab rails have a low visual contrast.
  • The shower dropdown rail has a low visual contrast.
  • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.

You are on Access To (Struan - 400 - King Size). Skip to the next section.

Access To (Struan - 400 - King Size)

• The distance from the stepped entrance is 15m.
• The most accessible route has step-free level access and manual doors.
• There is written text signage on or near the entrance.
• There is step-free level access into the Struan.
• There is a single manual door which opens away from you.
• The door requires effort to open.
• The width of the opening is 97cm.
• The door has a high visual contrast.
• There is a small lip going down at the first door with a height of 3cm.
• There is a second single manual door which opens away from you.
• The door requires effort to open.
• The width of the opening is 89cm.
• The second door has a high visual contrast.
• There is a entry pad at the second door at a height of 100cm.

You are on Standard Bedroom (Struan - 400 - King Size). Skip to the next section.

Standard Bedroom (Struan - 400 - King Size)

• The bedroom surveyed is located on the Ness Bank side of the hotel in between the main entrance and the Waterside Restaurant.
• The most accessible route to the bedroom has manual doors, step-free level access and doors permanently held open.
• There is step-free level access into the bedroom.
• There is numbered signage on or near the door.
• There is a key fob/card reader at a height of 102cm.
• The door opens inwards and has a high visual contrast.
• The door requires effort to open.
• The width of the door opening is 81cm.
• The bedroom has a super king bed which can be split into two singles.
• The top of the mattress is 68cm from the floor.
• Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
• The flooring consists of deep pile carpet.
• The following is available in this bedroom: an armchair, bedside plug sockets and a desk.
• Lighting levels were even at the time of the survey.

You are on Standard Ensuite (Struan - 400). Skip to the next section.

Standard Ensuite (Struan - 400)

• There is step-free level access into the ensuite.
• The ensuite door opens inwards and has a high visual contrast.
• The door requires effort to open.
• The width of the door opening is 85cm.
• Internally the door has a low visual contrast.
• The toilet seat has a low visual contrast.
• There is a toilet roll holder on the dropdown rail, a wash basin, a soap dispenser and a hand towel available.
• The wash basin has a twist/turn tap.
• Additional features include: a mirror and a shelf.
• The ensuite has a pedal bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.
• The ensuite has a bath with an overhead shower.
• The bath controls are twist/turn.
• There is an adjustable shower head which can also be detached.
• The shower controls are twist/turn.
• There is no shower seat.

You are on Entrance (Waterside Restaurant). Skip to the next section.

Entrance (Waterside Restaurant)

• This entrance is located at the front of the Waterside Restaurant.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 88cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a second single manual door.
• The second door is permanently held open.
• The width of the opening is 91cm.
• The second door has a low visual contrast.
• There is step-free level access as you enter.
• There is an alternative double door which can be used to enter the restaurant with a width of 145cm.

You are on Eating and Drinking (Waterside Restaurant). Skip to the next section.

Eating and Drinking (Waterside Restaurant)

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• Location and Service View
  • The most accessible route has step-free level access and manual doors.
  • This area has a bar where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • There is step-free level access to the counter.
  • There is a check in desk as you enter with a height of 120cm.
  • The height of the counter is 114cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
  • Furniture available in this area includes: tables, high tables and long tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Seating Area (Waterside Restaurant - Outside). Skip to the next section.

Seating Area (Waterside Restaurant - Outside)

• The seating area is located to the left and right of the Waterside Restaurant entrance.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access.
• There is step-free level access throughout the seating area.
• The following areas have step-free access via ramps or slopes: if coming from hotel reception, there is a slight slope before the uncovered seating area.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables and picnic tables.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• There is no (or very little) background noise in this area.

You are on Room (Waterside Suite). Skip to the next section.

Room (Waterside Suite)

• The room is located straight ahead as you come in the Waterside Restaurant entrance.
• The distance from the Waterside Restaurant entrance is 5m.
• The most accessible route to the room has a steep ramp or slope, manual doors and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free access via ramp into the room.
• The ramp has a steep gradient.
• There is a bar with a height of 108cm,.
• There are double manual doors with a high visual contrast.
• The doors open towards you.
• The doors are easy to open.
• The width of the opening is 92cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• There is deep pile carpet in some areas.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables and long tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• There are two double fire doors at the front and back of the venue which are opened depending on the function. The double doors at the front of the venue has a opening width of 151cm and a 3cm lip. The double doors at the rear of the venue has an opening width of 130cm and a steep ramp. The rear doors have a steep ramp going down.