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Summary

• For information about the opening hours please click here.
• Amenities at this site include: a café, exhibition rooms, a museum and a shop.
• There is onsite parking available here with designated Blue Badge parking.
• The most accessible entrance has level step free access and an open entrance with no doors.
• There is 1 step-free entrance.
• This does include the main entrance.
• The entrance surveyed is the main entrance which is located at the front of the venue.
• The building has 5 floors once inside.
• There is step free access once inside with lift access to other floors.
• There is ramped access to several areas of the venue.
• There is a member of staff available for help and assistance.
• This venue also has the following available: seating, large print information, audio format information, audio description, a handheld device with sign language, a clearly signed hearing assistance system and sensory packs.
• The sensory pack includes: ear defenders, fidget toys, sunglasses and soft toy. For more information about reserving a pack, and any charges, please contact the venue before your visit.
• The following mobility aids are available to borrow: a wheelchair. For more information on any hire fees or booking requirements, please contact the venue.
• At the time of our visit the hearing assistance system was working.
• Toilet and changing facilities available include: an accessible toilet for the use of everyone and a step free standard toilet.
• There is/are 3 toilet(s) designated as accessible.
• The accessible toilet surveyed can be found on level 1.
• This accessible toilet surveyed is approximately 25m from the lift.
• There is a separate exit.
• The exit has level step free access and an open entrance with no doors.

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Parking

• This venue has a car park which is shared with other venues.
• This is a multi storey car park with a concrete surface.
• Parking is free for all users.
• There are more than 30 Blue Badge parking bays.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 237cm x 475cm.
• There is a hatched zone on both sides but not to the rear.
• The nearest Blue Badge bay is 15m from the entrance to the shopping centre.
• Obstacles from the Blue Badge bays to the entrance include: a lack of pedestrian walkways to cross the car park.
• This car park has a maximum vehicle height restriction of 218cm.
• There are 22 Blue Badge Bays on floor C and a further 11 Blue Badge Bays on floor E.

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Public Transport

• There is a bus stop within approximately 150m of the venue.
• Bus routes 34, 35, 36 and 200 stop at the venue.
• The nearest train station is Edinburgh Waverley.
• The train station is approximately 2.5 miles from the venue.
• The nearest tram station is Ocean Terminal.
• The tram station is approximately 150 metres from the venue.

You are on Entrance. Skip to the next section.

Entrance

• The entrance surveyed is located at the front of the venue.
• There is step-free level access at this entrance.
• There are no doors at this entrance .
• The width of the opening is 211cm.

You are on Visitor Centre/Ticket Office. Skip to the next section.

Visitor Centre/Ticket Office

• There is an automatic door which is permanently held open and has a high colour contrast.
• The width of the door opening is 151cm.
• The majority of aisle widths are 150cm+.
• Some flooring in the shop is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
• There is step-free level access to the till(s).
• The height of the counter is 100cm.
• There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
• The till has a clearly signed hearing assistance system.
• Services/facilities available include: a portable card machine for payment, a member of staff to provide assistance and a standard wheelchair to borrow.
• There is background noise here which varies, depending on the time of day.
• Lighting levels are good in the area.
• The tour starts by customers moving through the opening marked as "All Aboard".

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Getting Around

• There is step-free access via lift, throughout the majority of the venue.
• Some of the corridors are narrow (under 120cm wide).
• There are bench seats throughout the building.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring in the venue has a very shiny finish, which could cause issues with glare or look slippery.
• Lighting levels are low in some areas.
• There is background noise here which varies, depending on the time of day.
• The building has a clearly signed hearing assistance system.

You are on Eating and Drinking (Royal Deck Tearoom). Skip to the next section.

Eating and Drinking (Royal Deck Tearoom)

• This is a café which serves hot and cold meals and snacks.
• There is step-free access to this area, via lift.
• There is full table service and staff can provide assistance.
• Menu types include; handheld menus.
• Menus are easy to read.
• The following are available here: a portable card machine for payment.
• There is background noise here.
• The seating area has: room for a wheelchair user to manoeuvre (150cm x 150cm), tables which are accessible to wheelchair users, a priority table and chairs without armrests.
• The seating area does not have: a mixture of chairs with and without armrests.
• All flooring in the area is smooth and even.

You are on Attraction / Exhibit. Skip to the next section.

Attraction / Exhibit

• There is step-free level access to and throughout this area.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• Exhibit information includes the following formats: information board and pictorial.
• There are no seats in this area.
• Some flooring in the area is smooth and even.
• The flooring surface is not smooth and even due to carpet.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.

You are on Tour. Skip to the next section.

Tour

• The tour is self-guided but guides are available to provide additional information.
• The tour takes approximately 2 hours.
• There is step-free access along the tour route, via ramp/slope.
• There are doorways or openings used on the tour which are under 75cm wide.
• The majority of walkways are not 150cm+ wide.
• The tour can be adapted to avoid inaccessible areas.
• There is background noise along the tour route.
• The following may be experienced on the tour: strong smells.
• Tour information includes the following formats: multi-language audio, information board, braille, audio guides, pictorial and BSL.
• There are bench seats at regular intervals along the tour.
• All of the seating is fixed.
• Some flooring along the tour route is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
• There is a camber on some of the outer decks.

You are on Stairs. Skip to the next section.

Stairs

• The floors which are accessible by stairs are G, 1, 2, 3, 4.
• The number of steps between floors varies from at least 10.
• The steps are clearly marked with handrails on both sides.
• The stairs are open.
• There are stairs leading to the Royal Tea Room. These stairs are not clearly marked.

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Lift (Tower Lift)

• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4 .
• Externally the lift has: controls at a recommended height range (between 90cm - 110cm) and buttons with a medium visual contrast to the surroundings.
• The lift door opening width is 111cm.
• The dimensions of the lift are 175cm x 195cm.
• Internally the lift has: a visual floor indicator, Braille markings, buttons with a low visual contrast to the surroundings, an audible announcer and a mirror to aid reversing.

You are on Lift (Royal Deck Tearoom). Skip to the next section.

Lift (Royal Deck Tearoom)

• A member of staff needs to be notified for use of the lift.
• The floors which are accessible by this lift are third floor (Royal Deck Tearoom).
• Externally the lift has: buttons with a medium visual contrast to the surroundings, controls that are not at a recommended height range (between 90cm - 110cm) and a door with a medium visual contrast to the surroundings.
• The lift door opening width is 72cm.
• The dimensions of the lift are 116cm x 132cm.
• Internally the lift has: buttons with a medium visual contrast to the surroundings and controls at a recommended height range (between 90cm - 110cm).

You are on Lift (Ticket Office). Skip to the next section.

Lift (Ticket Office)

• The floors which are accessible by this lift are G, 1 and 2.
• Externally the lift has: a door with a high visual contrast to the surroundings, controls at a recommended height range (between 90cm - 110cm), buttons with a medium visual contrast to the surroundings and Braille markings.
• The lift door opening width is 100cm.
• The dimensions of the lift are 160cm x 212cm.
• Internally the lift has: Braille markings, controls at a recommended height range (between 90cm - 110cm), buttons with a medium visual contrast to the surroundings, a mirror to aid reversing and an audible announcer.
• Lighting levels are good here.
• Inside the life are three grab bars.

You are on Lift (Scissor). Skip to the next section.

Lift (Scissor)

• This lift is a platform lift (staff assistance required).
• A member of staff needs to be notified for use of the lift.
• Externally the lift has: controls at a recommended height range (between 90cm - 110cm), Braille markings and a door with a low visual contrast to the surroundings.
• The lift door opening width is 105cm.
• The dimensions of the lift are 107cm x 169cm.
• Internally the lift has: Braille markings and an audible announcer.
• Previously, there was a walkway leading to the ship, this has now changed.
  There is a section with containers that guide visitors to a lift area. The lift provides access to the ship, and there are also ramps and an option with 5 steps if preferred.
  Visitors can choose between using the lift or the ramps to reach the ship.

You are on Ramp or Slope. Skip to the next section.

Ramp or Slope

• There is a ramp with a slight gradient and a width less than 75cm.
• The ramp has handrails on both sides.
• There are several ramps at the venue, most of which are slight with handrails.

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are not 150cm+.
• All flooring in the shop is smooth and even.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
• There is step-free level access to the till(s).
• The height of the counter is 101cm.
• There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
• The till does not have a hearing assistance system.
• Services/facilities available in the shop include: a member of staff to provide assistance.
• There is no (or very little) background noise here.

You are on Exit. Skip to the next section.

Exit

• The exit is located in the shop to the left of the counter.
• There is step-free level access at this exit.
• The width of the opening is 211cm.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• This accessible toilet is located on level 1 (gold deck).
• There is step-free access into the accessible toilet, via lift.
• This accessible toilet is approximately 20m from the lift.
• There is pictorial and written text signage on or near the door.
• There is a manual door which opens outwards and has a good colour contrast.
• The door has a twist lock.
• The width of the accessible toilet door opening is 80cm.
• The dimensions of the cubicle are 210cm x 207cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet seat but it is obstructed.
• The lateral transfer space is 116cm from the side of the toilet pan to the wall.
• There is a spatula flush on the transfer side.
• The following grab rails are available: vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
• The height of the toilet seat above floor level is 55cm.
• The height of the toilet roll holder is 103cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 74cm.
• The height of the soap dispenser is 106cm.
• The height of the towel dispenser is 129cm.
• The height of the baby change is 105cm.
• There is a pull cord emergency alarm at a recommended height for seated users (within 10cm from the floor).
• The cubicle does not have a full length mirror.
• The height of the coat hook is 90cm from the floor.
• The cubicle also has: a waste bin with lid and a sanitary bin.
• The following have a good colour contrast with their surroundings: the internal door.
• The following have a less clear colour contrast with their surroundings: the toilet seat, all grab rails, the dropdown rail and the floor.

You are on Toilet with Adaptations (Tour Route - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Tour Route - Right Hand Transfer)

• This accessible toilet is located next to the handsets station.
• There is step-free level access into the accessible toilet.
• This accessible toilet is approximately 25m from the the entrance.
• There is written text signage on or near the door.
• There is a manual door which opens outwards and has a poor colour contrast.
• The door has a locking handle.
• The width of the accessible toilet door opening is 86cm.
• The dimensions of the cubicle are 150cm x 181cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet seat but it is obstructed.
• The lateral transfer space is 80cm from the side of the toilet pan to the wall.
• There is a lever flush on the transfer side.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and a vertical rail on the right side of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and towel dispenser.
• The height of the toilet seat above floor level is 47cm.
• The height of the toilet roll holder is 90cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 69cm.
• The height of the soap dispenser is 90cm.
• The height of the towel dispenser is 120cm.
• There is no emergency alarm.
• There is not a shelf.
• The cubicle does not have a full length mirror and coat hooks.
• The cubicle also has: a sanitary bin and a pedal bin.
• The following have a good colour contrast with their surroundings: the floor.
• The following have a less clear colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail and the toilet seat.
• Lighting levels are good in the cubicle.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is step-free level access into the toilet(s).
• There is a manual door which opens inwards and has a low colour contrast.
• The shared standard toilet was surveyed.
• There is an ambulant cubicle available with a horizontal grab rail on the right and a dropdown rail on the left.
• The wash basin tap type is lever.

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User Reviews

• Check out reviews of this venue from disabled people on Euan’s Guide, the disabled access review website (opens new tab).