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Summary

• For information about the opening hours please click here.
• Amenities at this site include: a café, exhibition rooms, a museum and a shop.
• There is onsite parking available here with designated Blue Badge parking.
• The most accessible entrance has level step free access and an open entrance with no doors.
• There is 1 step-free entrance.
• This does include the main entrance.
• The entrance surveyed is the main entrance which is located at the front of the venue.
• The building has 5 floors once inside.
• There is step free access once inside with lift access to other floors.
• There is ramped access to several areas of the venue.
• There is a member of staff available for help and assistance.
• This venue also has the following available: seating, large print information, audio format information, audio description, a handheld device with sign language, a clearly signed hearing assistance system and sensory packs.
• The sensory pack includes: ear defenders, fidget toys, sunglasses and soft toy. For more information about reserving a pack, and any charges, please contact the venue before your visit.
• The following mobility aids are available to borrow: a wheelchair. For more information on any hire fees or booking requirements, please contact the venue.
• At the time of our visit the hearing assistance system was working.
• Toilet and changing facilities available include: an accessible toilet for the use of everyone and a step free standard toilet.
• There is/are 3 toilet(s) designated as accessible.
• The accessible toilet surveyed can be found on level 1.
• This accessible toilet surveyed is approximately 25m from the lift.
• There is a separate exit.
• The exit has level step free access and an open entrance with no doors.

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Parking

• This venue has a car park which is shared with other venues.
• This is a multi storey car park with a concrete surface.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 237cm x 475cm.
• There is a hatched zone on one side but not to the rear.
• The nearest Blue Badge bay is 15m from the entrance to the shopping centre.
• This car park has a maximum vehicle height restriction of 2.18cm.

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Public Transport

• There is a bus stop within approximately 150m of the venue.
• Bus routes 34, 35, 36 and 200 stop at the venue.
• The nearest train station is Edinburgh Waverley.
• The train station is approximately 2.5 miles from the venue.
• The nearest tram station is Ocean Terminal.
• The tram station is approximately 150 metres from the venue.

You are on Entrance. Skip to the next section.

Entrance

• The entrance surveyed is located at the front of the venue.
• There is step-free level access at this entrance.
• There are no doors at this entrance.
• The width of the opening is 211cm.

You are on Visitor Centre/Ticket Office. Skip to the next section.

Visitor Centre/Ticket Office

• The majority of aisle widths are 150cm+.
• All flooring in the shop is smooth and even.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
• There is step-free level access to the till(s).
• The height of the counter is 105cm.
• There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
• The till has a clearly signed hearing assistance system.
• Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
• There is no (or very little) background noise here.

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Getting Around

• There is step-free access via ramps/slope, throughout the majority of the venue.
• Some of the corridors are narrow (under 120cm wide).
• There are bench seats throughout the building.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring in the venue has a very shiny finish, which could cause issues with glare or look slippery.
• There is no (or very little) background noise here.
• The building has a clearly signed hearing assistance system.

You are on Eating and Drinking (Royal Deck Tearoom). Skip to the next section.

Eating and Drinking (Royal Deck Tearoom)

• This is a café which serves hot and cold meals and snacks.
• There is step-free access to this area, via lift.
• There is full table service and staff can provide assistance.
• Menu types include; handheld menus.
• Menus are easy to read.
• The following are available here: a portable card machine for payment.
• There is background noise here.
• The seating area has: room for a wheelchair user to manoeuvre (150cm x 150cm), tables which are accessible to wheelchair users, a priority table and chairs without armrests.
• The seating area does not have: a mixture of chairs with and without armrests.
• All flooring in the area is smooth and even.

You are on Attraction / Exhibit. Skip to the next section.

Attraction / Exhibit

• There is step-free level access to and throughout this area.
• The majority of walkways are 150cm+ wide.
• There is background noise here.
• Exhibit information includes the following formats: information board and pictorial.
• There are no seats in this area.
• Some flooring in the area is smooth and even.
• The flooring surface is not smooth and even due to carpet.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.

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Tour

• The tour is self-guided but guides are available to provide additional information.
• The tour takes approximately 2 hours.
• There is step-free access along the tour route, via ramp/slope.
• There are doorways or openings used on the tour which are under 75cm wide.
• The majority of walkways are not 150cm+ wide.
• The tour can be adapted to avoid inaccessible areas.
• There is background noise along the tour route.
• The following may be experienced on the tour: strong smells.
• Tour information includes the following formats: multi-language audio, information board, braille, audio guides, pictorial and BSL.
• There are bench seats at regular intervals along the tour.
• All of the seating is fixed.
• Some flooring along the tour route is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
• There is a camber on some of the outer decks.

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Stairs

• The floors which are accessible by stairs are G, 1, 2, 3, 4.
• The number of steps between floors varies from at least 10.
• The steps are clearly marked with handrails on both sides.
• The stairs are open.
• There are stairs leading to the Royal Tea Room. These stairs are not clearly marked.

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Lift (Tower Lift)

• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4 .
• Externally the lift has: controls at a recommended height range (between 90cm - 110cm) and buttons with a medium colour contrast to the surroundings.
• The lift door opening width is 111cm.
• The dimensions of the lift are 175cm x 195cm.
• Internally the lift has: a visual floor indicator, Braille markings, buttons with a low colour contrast to the surroundings, an audible announcer and a mirror to aid reversing.

You are on Lift (Royal Deck Tearoom). Skip to the next section.

Lift (Royal Deck Tearoom)

• A member of staff needs to be notified for use of the lift.
• The floors which are accessible by this lift are third floor (Royal Deck Tearoom).
• Externally the lift has: buttons with a medium colour contrast to the surroundings, controls that are not at a recommended height range (between 90cm - 110cm) and a door with a medium colour contrast to the surroundings.
• The lift door opening width is 72cm.
• The dimensions of the lift are 116cm x 132cm.
• Internally the lift has: buttons with a medium colour contrast to the surroundings and controls at a recommended height range (between 90cm - 110cm).

You are on Ramp or Slope. Skip to the next section.

Ramp or Slope

• A width less than 75cm and There is a ramp with a slight gradient .
• The ramp has handrails on both sides.
• There are several ramps at the venue, most of which are slight with handrails.

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are not 150cm+.
• All flooring in the shop is smooth and even.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
• There is step-free level access to the till(s).
• The height of the counter is 101cm.
• There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
• The till does not have a hearing assistance system.
• Services/facilities available in the shop include: a member of staff to provide assistance.
• There is no (or very little) background noise here.

You are on Exit. Skip to the next section.

Exit

• The exit is located in the shop to the left of the counter.
• There is step-free level access at this exit.
• The width of the opening is 211cm.

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Accessible Toilet (Right Hand Transfer)

• This accessible toilet is located on level 1 (gold deck).
• There is step-free access into the accessible toilet, via lift.
• This accessible toilet is approximately 20m from the lift.
• There is pictorial and written text signage on or near the door.
• There is a manual door which opens outwards and has a good colour contrast.
• The door has a twist lock.
• The width of the accessible toilet door opening is 80cm.
• The dimensions of the cubicle are 210cm x 207cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet seat but it is obstructed.
• The lateral transfer space is 116cm from the side of the toilet pan to the wall.
• There is a spatula flush on the transfer side.
• The following grab rails are available: vertical grab rails on both sides of the wash basin, a horizontal grab rail on the non transfer side and a horizontal grab rail on the door.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
• The height of the toilet seat above floor level is 55cm.
• The height of the toilet roll holder is 103cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 74cm.
• The height of the soap dispenser is 106cm.
• The height of the towel dispenser is 129cm.
• The height of the baby change is 105cm.
• There is a pull cord emergency alarm at a recommended height for seated users (within 10cm from the floor).
• The cubicle does not have a full length mirror.
• The height of the coat hook is 90cm from the floor.
• The cubicle also has: a waste bin with lid and a sanitary bin.
• The following have a good colour contrast with their surroundings: the internal door.
• The following have a less clear colour contrast with their surroundings: the toilet seat, all grab rails, the dropdown rail and the floor.

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Standard Toilet(s)

• There is step-free level access into the toilet(s).
• There is a manual door which opens inwards and has a low colour contrast.
• The shared standard toilet was surveyed.
• There is an ambulant cubicle available with a dropdown rail on the left and a horizontal grab rail on the right.
• The wash basin tap type is lever.

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User Reviews

• Check out reviews of this venue from disabled people on Euan’s Guide, the disabled access review website (opens new tab).