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Crieff Hydro Hotel - Eating and Drinking

Strathearn House, Ferntower Road, Crieff, Perthshire, PH7 3LQ

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Access Guide

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The Ballroom Bar

  • Location and Access View
    • A day-to-night bar with a hidden cocktail bar, accessed via a secret bookshelf.
    • The most accessible route has doors permanently held open and step-free level access.
    • There is step-free level access into this area.
    • There is a single manual door with a high visual contrast.
    • The door is permanently held open.
    • The width of the opening is 230cm.
  • Service View
    • This area has colleagues who can provide assistance with ordering, a bar where food and drink can be ordered and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: nut allergy, gluten free, vegan, lactose free, vegetarian and dairy free.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located in the centre of the room.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 82cm.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, high stools, armchairs, chairs with armrests, sofas and benches.
    • Furniture available in this area includes: tables and coffee tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

The Winter Garden

  • Location and Access View
    • A light-filled Victorian space with all-day dining.
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 182cm.
  • Service View
    • This area has colleagues who can provide assistance with ordering.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: nut allergy, lactose free, dairy free, gluten free, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the two raised areas at the side of the room.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: benches, chairs without armrests, chairs with armrests and sofas.
    • Furniture available in this area includes: tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • There is some external seating located on the terrace around this room. The manual, double doors open away from you and have an opening width of 105cm.

Loggia

  • Location and Access View
    • A panoramic brunch and afternoon tea venue overlooking the gardens and outdoor spaces. .
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free level access into this area.
    • There is a single manual door with a low visual contrast.
    • The door is permanently held open.
    • The width of the opening is 90cm.
  • Service View
    • This area has colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: dairy free, nut allergy, lactose free, vegan, vegetarian and gluten free.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: benches, chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the size of the space.

The Meikle and East

  • Location and Access View
    • Access is via The Meikle, the Ballroom Bar or the Winter Garden.
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free access via a very easy slope into this area.
    • There are double manual doors with a high visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 155cm.
    • Guests are greeted at the restaurant reception and shown to their table.
  • Service View
    • This area has colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The buffet counter was surveyed.
    • The counter is located around the sides of the restaurant and is mainly used for breakfast and buffets.
    • There is step-free level access to the counter.
    • The height of the counter is 92cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 90cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the size of the space.
    • Access to The Hermitage is possible from The Meikle reception area via the hidden door in the bookshelf that has an opening width of 79cm.

The Brasserie Terrace and Piccolo Pizza

  • Location and Access View
    • This is a large, casual grill and bistro, leading to Piccolo Pizza.
    • The most accessible route has step-free level access, doors permanently held open, a platform lift and a lift.
    • There is step-free access via ramp into this area.
    • There is a single manual door with a high visual contrast.
    • The door is permanently held open.
    • The width of the opening is 180cm.
    • This entrance only offers stepped access through to Piccolo Pizza.
  • Service View
    • This area has a bar where food and drink can be ordered, numerous seating options and colleagues who can provide assistance with ordering.
    • Full table service is available.
    • Menus are displayed on the counter and handheld.
    • The following dietary requirements can be catered for: vegetarian, dairy free, nut allergy, vegan, gluten free and lactose free.
    • The following are available: takeaway cups and drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the left after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the lower terrace seating area and Piccolo Pizza.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: high stools, chairs without armrests and benches.
    • Furniture available in this area includes: high tables and tables.
    • Some chairs and tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is an alternative, step-free access route via ramp to Piccolo Pizza via the 'back of house' for wheelchair users and other guests with access needs. Staff are available to assist and escort guests.

Lift (The Hub)

  • The lift surveyed is located to the rear of The Hub.
  • The distance from entrance to The Hub is 18m.
  • The most accessible route to the lift has a lift and slight ramps or slopes.
  • The ground floor and additional seating in The Hub are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 110cm (width) x 145cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.
  • A code is required to operate this lift using the keypad above the internal control buttons. The code is written above the keypad. .

The Hub

  • Location and Access View
    • The Hub is a relaxed café bar. There is additional seating on an upper level that is reachable via stairs or lift.
    • The most accessible route has doors permanently held open, manual doors, a lift and slight ramps or slopes.
    • There is step-free access via ramp into this area.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide with handrails on both sides.
    • There are double manual doors with a high visual contrast.
    • The doors is permanently held open.
    • The width of the opening is 150cm.
  • Service View
    • This area has colleagues who can provide assistance with ordering, a counter where food and drink can be ordered and numerous seating options.
    • Full table service is available on request only.
    • Menus are available on a board, displayed on the counter and wall-mounted.
    • The following dietary requirements can be catered for: gluten free, vegetarian, nut allergy, vegan, dairy free and lactose free.
    • The following are available: takeaway cutlery, drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the left after entering from the hotel.
    • There is step-free level access to the counter.
    • The height of the counter is 127cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 110cm.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area, this may include the use of a lift.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: sofas, chairs with armrests, high stools, armchairs and benches.
    • Furniture available in this area includes: tables and coffee tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • There is alternative, external access to The Hub. The external double doors are permanently held open with a width of 170cm. The inner, automatic doors have an opening width of 160cm with a push pad at 93cm high. .

The Hub Upper Level

  • Location and Access View
    • This additional seating area is on the mezzanine level above The Hub.
    • The most accessible route has step-free level access and a lift.
    • There is step-free level access via lift into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: benches, high stools and armchairs.
    • Furniture available in this area includes: coffee tables and tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary due to the use of large glazed walls.