You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • This is the Cardiff branch of Social Care Wales, located on the 6th floor of Southgate House on Wood Street.
  • Facilities available in the venue include: 10 meeting rooms, an accessible kitchen, an accessible toilet, a quiet room and a quiet working room.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is NCP Cardiff Westgate Street.
  • View information on NCP Cardiff Westgate Street (opens new tab).
  • There is on-street Blue Badge Bay parking and on-street standard parking.
  • The nearest train station is Cardiff Central.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is step-free level access throughout all areas.
  • There are manual doors along circulation routes.
  • Access throughout may include narrow walkways.
  • Floors G to 12 can be accessed via a standard lift.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • Additional equipment which can be borrowed or hired includes: sensory kits and ear defenders.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located to the left hand side of the main reception desk.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilets with adaptations are located in the 1st floor lift lobby and at the end of the 6th floor lift lobby.
  • All toilets with adaptations have a left hand transfer space.
  • Female and male step-free standard toilet facilities are located in the lift lobby on the 6th floor and in the lift lobby on the 1st floor.
• Washroom and Shower Facilities View
  • Shower facilities with adaptations are located within the toilet with adaptations on the 1st floor.

You are on Southgate House Entrance. Skip to the next section.

Southgate House Entrance

• This entrance is located at the front of Southgate House on Wood Street.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 150cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.

You are on Getting Around. Skip to the next section.

Getting Around

Collapse all Expand all

• Access View
  • There is step-free level access throughout walkways, this may include the use of a lift.
• Circulation View
  • There are manual doors along circulation routes.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is not provided.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Southgate House Reception. Skip to the next section.

Southgate House Reception

Collapse all Expand all

• Location View
  • The reception is located straight ahead, as you enter Southgate House.
  • The distance from the entrance is 10m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to reception.
  • The height of the reception desk is 113cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 80cm.
  • The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Some flooring is shiny and patterned.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: coffee tables.
  • All visitors should sign the visitor's book on arrival.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right hand side of the Southgate House reception desk.
• The distance from the Southgate House reception desk is 12m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

Collapse all Expand all

• Standard Lift View
  • Floors G to 12 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 130cm (width) x 156cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located through the fire door, opposite the kitchen.
• Floors G to 12 can be accessed by these stairs.
• There is a single manual door to access the stairwell.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 20cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Left Hand Transfer)

Collapse all Expand all

• Location View
  • The toilet surveyed is located off the 1st floor lift lobby.
  • The distance from the lifts is 8m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 78cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a low colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 217cm (width) x 354cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There is one coat hook.
  • The coat hook is 101cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Shower Facilities View
  • There is a wheel in shower in the cubicle.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 52cm from the floor.
  • There are grab rails for the shower.
  • The grab rails for the shower have a high colour contrast.
  • There are no dropdown rails for the shower.
  • There is a 1.5cm lip onto the shower tray.

You are on Social Care Wales Entrance. Skip to the next section.

Social Care Wales Entrance

• This entrance is located at the end of the lift lobby.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an intercom at a height of 114cm.
• There is a single manual door.
• The door opens towards you.
• The door is easy to open.
• The width of the opening is 87cm.
• The door has a high colour contrast.
• There is a push pad or push button to exit at a height of 112cm.

You are on Main Reception. Skip to the next section.

Main Reception

Collapse all Expand all

• Location View
  • The reception is located immediately ahead and to the right, as you enter.
  • The distance from the entrance door is 3m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to reception.
  • The height of the reception desk is 116cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 77cm.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

You are on Meeting Room (Olwen). Skip to the next section.

Meeting Room (Olwen)

• The room is located to the right hand side of the reception desk.
• The distance from the reception desk is 3m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 79cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs with armrests.
• Furniture available in this room includes: tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm and a television with subtitles.
• There is background noise in this room which varies depending on the function/event.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.

You are on Quiet Working Room. Skip to the next section.

Quiet Working Room

• The room is located to the right hand side of the reception desk.
• The distance from the reception desk is 4m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 90cm.
• The door has a low colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs with armrests.
• Furniture available in this room includes: desks.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Staff Kitchen. Skip to the next section.

Staff Kitchen

• The kitchen is located at the end of the corridor, to the right hand side of the reception desk.
• There is step-free level access into the kitchen.
• The width of the opening is 100cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• The work surface is 94cm from the floor.
• Overhead and under counter cupboards are available.
• The sink is 94cm from the floor.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge, a freezer, a dishwasher, a microwave and a kettle.
• The following machines are at a suitable height for a wheelchair user: dishwasher.
• Seating available in the kitchen includes: high stools.
• Furniture available in the kitchen includes: high tables.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Quiet Room. Skip to the next section.

Quiet Room

• The room is located to the far left of the reception desk.
• The distance from the reception desk is 8m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 76cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: armchairs and sofas.
• Furniture available in this room includes: coffee tables.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Working Area. Skip to the next section.

Working Area

• The working areas are located to the rear of the reception desk and through the hallway at the end of the corridor.
• There is step-free level access to this area.
• There is an opening without doors.
• The width of the opening is 88cm.
• Facilities in this area include: adjustable desks and adaptable office chairs.
• There is step-free level access throughout all areas.
• There are no doors along circulation routes in this area.
• Access throughout may include narrow walkways.
• There is room for a wheelchair user to manoeuvre.
• The walls and floor have a high colour contrast.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: desks.
• The desks are fixed.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels vary due to the use of large glazed walls.
• Lighting levels are adjustable.

You are on Secondary Reception. Skip to the next section.

Secondary Reception

Collapse all Expand all

• Location View
  • The reception is located though the fire door at the end of the lift lobby, then to the left.
  • The distance from the lifts is 8m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There is a manual door along the most accessible route.
• Access View
  • There is step-free level access to reception.
  • The height of the reception desk is 74cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

You are on Meeting Room (Bendigeidfran). Skip to the next section.

Meeting Room (Bendigeidfran)

• The room is located through the fire door at the end of the lift lobby, then straight ahead.
• The distance from the lifts is 12m.
• The most accessible route to the room has step-free level access.
• There is a manual door along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens towards you.
• The door is easy to open.
• The width of the opening is 79cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs with armrests and sofas.
• Furniture available in this room includes: tables and coffee tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm and a television with subtitles.
• There is background noise in this room which varies depending on the function/event.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.
• The three meeting rooms (Blodeuwedd, Branwen and Bendigeidfran) can all be opened up to create one large room.

You are on Board Room (Blodeuwedd). Skip to the next section.

Board Room (Blodeuwedd)

• The room is located opposite the kitchen.
• The distance from the kitchen is 5m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens towards you.
• The door is easy to open.
• The width of the opening is 78cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs with armrests.
• Furniture available in this room includes: tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm and a television with subtitles.
• There is background noise in this room which varies depending on the function/event.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.
• The three meeting rooms (Blodeuwedd, Branwen and Bendigeidfran) can all be opened up to create one large room.

You are on Accessible Kitchen. Skip to the next section.

Accessible Kitchen

• The kitchen is located through the fire door at the end of the lift lobby, then through the door on the right hand side.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door requires effort to open.
• The door opens away from you.
• The width of the opening is 75cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny and patterned.
• The walls and floor have a high visual contrast.
• The work surface is 92cm from the floor.
• A lowered work surface is available.
• The lowered work surface is 84cm from the floor.
• Overhead and under counter cupboards are available.
• The sink is 92cm from the floor.
• A lowered sink is available with a clear knee recess.
• The lowered sink is 72cm from the floor.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge freezer, a dishwasher, a microwave and a kettle.
• The following machines are at a suitable height for a wheelchair user: dishwasher.
• Seating available in the kitchen includes: chairs without armrests, armchairs, sofas and benches.
• Furniture available in the kitchen includes: tables and coffee tables.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Toilet with Adaptations (Sixth Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Sixth Floor - Left Hand Transfer)

Collapse all Expand all

• Location View
  • The toilet surveyed is located off the 6th floor lift lobby.
  • The distance from the lifts is 5m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 85cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 110cm (width) x 293cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 66cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 89cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 108cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Please be aware - the water pump at the rear of the toilet makes a sudden, loud noise on flushing.