You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Chingford.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:00 - 20:00.
• Tuesday 07:00 - 20:00.
• Wednesday 07:00 - 20:00.
• Thursday 07:00 - 20:00.
• Friday 07:00 - 20:00.
• Saturday 07:00 - 20:00.
• Sunday 08:00 - 15:40.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 240cm x 400cm (7ft 10in x 13ft 1in).
  • The nearest designated bay is 8m (26ft 3in) from the main entrance.
  • The furthest designated bay is 20m (22yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the station.
• There is not level access into the venue.
• The main doors open both ways.
• The doors are double width.
• The doors are heavy.
• The door opening is 154cm (5ft 1in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open both ways.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 154cm (5ft 1in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There are ticket gates to reach the station platforms. Staff are available to assist during ticket office hours.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 20:00 - 06:00.
• There is a ticket office.
• The ticket office is located on the right as you enter the station.
• The ticket office is 5m (16ft 5in) from the main entrance.
• The train companies operating from within this station are National Express.
• There is a taxi rank at the station.
• The taxi rank is 10m (32ft 10in) from the main entrance.
• Shops and services within the station include Tani's Express and The Flower Station, News Express.
• All key concourse shops and services have level access.
• There are 3 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There is a portable ramp available to access the trains.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2-3.
• The platform(s) which has/have level access is / are 1-2.
• The platform(s) accessed by ramp / slope is / are 3.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3.
• Accessible toilets are 45m (49yd) from the main entrance.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 45m (49yd 8in) from the main entrance.
  • This accessible toilet is located at the front of Platform 1.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 200cm x 365cm (6ft 7in x 11ft 12in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 130cm (4ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are poor.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is not level access to the baby change facility.

You are on Level Change (Toilets). Skip to the next section.

Level Change (Toilets)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the toilets.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 114cm (3ft 9in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Shared Toilet(s) View
  • The unisex toilets are located at the front of Platform 1.
  • Unisex toilets are 46m (50yd) from the main entrance.
  • Inside the venue, there is not level access to the unisex toilet.
  • Lighting levels are low.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.