You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is not a public car park nearby.
  • The nearest train station is Walthamstow.
  • This station does not have step-free access.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • There is stepped access at the main entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the mezzanine seating area between the main foyer and Cross Hall Bar.
  • The following areas have step-free access via slopes: access to the ground floor changing places and the route to the upper circle from the lift.
  • Doors are held open along circulation routes.
  • Floors LG, G, 1 and 1A can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • The toilets with adaptations are located on floors LG, 1 and 1A by the lift.
  • The transfer space varies between toilets with adaptations.
  • Ambulant toilet facilities are located in the gender neutral toilets on floors LG, 1, and 1A.
  • Female and male step-free standard toilet facilities are located on each floor.
  • Gender neutral step-free standard toilet facilities are located on floors G, 1 and 1A.
• Changing Places Facilities View
  • Changing Places facilities are located on the ground floor to the left of the foyer.
• Changing Facilities View
  • Parent and baby changing facilities are located on floors LG, 1 and 1A.

You are on Accessible Entrance. Skip to the next section.

Accessible Entrance

• This entrance is located at the front of the theatre on Hoe Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors, which are push pad activated.
• The height of the push pad is 102cm.
• The doors open towards you.
• The width of the opening is 136cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a push pad or push button to exit at a height of 103cm.
• There is step-free access via a very easy slope as you enter.

You are on Main Entrance. Skip to the next section.

Main Entrance

• This entrance is located at the front of the theatre on Hoe Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 3 steps.
• There are handrails on both sides and also a central handrail.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is between 30cm-45cm.
• There are double manual doors.
• The doors open towards you.
• The doors require effort to open.
• The width of the opening is 150cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.

You are on Box Office. Skip to the next section.

Box Office

• The counter is located on the left as you enter the theatre.
• The distance from the accessible entrance is 6m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is patterned.
• Lighting levels vary due to the use of large glazed walls.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • Floors LG, G, 1 and 1A have step-free access via lift.
  • The Circle Bar has step-free access via platform lift only.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the mezzanine seating area between the main foyer and Cross Hall Bar.
  • The following areas have step-free access via slopes: access to the ground floor changing places and route to the upper circle from the lift.
• Circulation View
  • Doors are held open along circulation routes.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is patterned.
  • There is background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the use of large glazed walls.

You are on Foyer Bar (Ground Floor). Skip to the next section.

Foyer Bar (Ground Floor)

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• Location and Access View
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a bar where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located on the left as you enter the theatre.
  • There is step-free level access to the counter.
  • The height of the counter is 114cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 83cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menu types include: handheld.
  • The following dietary requirements can be catered for: dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is patterned.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables, coffee tables and booths.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

You are on Changing Places (Ground Floor). Skip to the next section.

Changing Places (Ground Floor)

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• Location and Access View
  • The Changing Places facility surveyed is located on the ground floor, to the left as you enter the theatre and at the end of the corridor.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the accessible entrance is 22m.
  • The most accessible route to the Changing Places facility has a very easy slope.
  • There are automatic doors, which are push pad activated, along the most accessible route.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 116cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
  • The dimensions of the facility are 301cm (width) x 396cm (depth).
  • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
  • The lateral transfer space on the left is 65cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 104cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the left transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is free standing and height adjustable.
  • The length of the changing bench is 198cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 115cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 104cm from the floor.
  • A wide paper roll dispenser is available.
  • The wide paper roll dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin, a sanitary bin and a clinical waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 109cm and 144cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left as you enter the theatre and along the corridor.
• The distance from the accessible entrance is 17m.
• The most accessible route to the lift has very easy slopes.
• Doors are held open along the most accessible route.

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• Standard Lift View
  • Floors LG, G, 1 and 1A can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 750kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 117cm (width) x 152cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and an intercom hearing assistance system.
  • The lift has a separate door to exit.
  • Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located ahead as you enter the theatre and to the left in the Cross Hall Bar.
• Floors LG, G, 1 and 1A can be accessed by these stairs.
• There are handrails on both sides and also a central handrail.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.
• Lighting levels are adjustable.

You are on Ziggurat Bar (Floor LG). Skip to the next section.

Ziggurat Bar (Floor LG)

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• Location and Access View
  • The Ziggurat Bar is located ahead and to the left as you exit the lift on floor LG.
  • The most accessible route has a lift.
  • Doors are held open along the most accessible route.
  • There is step-free level access into this area.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 356cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
• Order and Payment View
  • This area has a bar where drinks can be ordered.
  • The bar was surveyed.
  • The bar is located straight ahead as you enter.
  • There is step-free level access to the bar.
  • The height of the bar is 110cm.
  • There is a lowered section at the bar.
  • The height of the lowered section is 76cm.
  • The bar has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: chairs with armrests, benches, stools and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.

You are on Toilet with Adaptations (Left Hand Transfer - Floor LG). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer - Floor LG)

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• Location View
  • The toilet surveyed is located to the left as you exit the lift on floor LG.
  • The distance from the lift is 3m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 192cm (width) x 248cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 122cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 97cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 103cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 72cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Cross Hall Bar (Floor 1). Skip to the next section.

Cross Hall Bar (Floor 1)

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• Location and Access View
  • The Cross Bar is located on floor 1, straight ahead as you exit the lift.
  • The most accessible route has a lift.
  • Doors are held open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a bar where drinks can be ordered.
  • The bar was surveyed.
  • The bar is located at the rear.
  • There is step-free level access to the bar.
  • The height of the bar is 110cm.
  • There is a lowered section at the bar.
  • The height of the lowered section is 72cm.
  • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: tables, high tables and booths.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Theatre. Skip to the next section.

Theatre

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• Theatre Information View
  • Advanced bookings are available.
  • Concessions are available.
  • Captioned performances are available.
  • Signed performances are available.
  • Audio described performances are available.
  • Autism friendly/relaxed performances are available.
  • Sensory friendly performances are available.
  • There is an infrared assisted hearing system.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has a lift.
  • Doors are held open along the most accessible route.
  • The most accessible route to a row of seating has a lift.
  • The following areas have stepped access: Rows A - Q and S -U in the lower circle and rows A - F in the upper circle.
  • The designated seating area is located in row R in the lower circle and row G in the upper circle.
  • View the seating plan/auditorium map (opens new tab) .
  • The flooring is patterned.
  • Seating available in the auditorium includes: flip-down seats with armrests.

You are on Designated Seating (Lower Circle). Skip to the next section.

Designated Seating (Lower Circle)

• The designated seating area surveyed is located at either end of Row R.
• The distance from the auditorium entrance is 4m.
• The most accessible route to the designated seating has a lift.
• Doors are held open along the most accessible route.
• There is step-free level access to the designated seating.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 161cm.
• The doors have a low colour contrast.
• There is a second set of double manual doors.
• The doors are permanently held open.
• The width of the opening is 120cm.
• The doors have a low colour contrast.
• The designated viewing area is not clearly marked or signed.
• There are 8 designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions can sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: flip-down seats with armrests.
• The flooring is patterned.
• Lighting levels were low at the time of the survey.
• There is an accessible toilet close to the seating area (within approximately 50m).

You are on Designated Seating (Upper Circle). Skip to the next section.

Designated Seating (Upper Circle)

• The designated seating area surveyed is located on the end of row G.
• The distance from the auditorium entrance is 3m.
• The most accessible route to the designated seating has a lift.
• Doors are held open along the most accessible route.
• There is step-free level access to the designated seating.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 157cm.
• The doors have a low colour contrast.
• The designated viewing area is not clearly marked or signed.
• There are 3 designated spaces for wheelchair users.
• The view from this seating area is clear from obstructions.
• Companions can sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: flip-down seats with armrests.
• The flooring is patterned.
• Lighting levels were low at the time of the survey.
• There is an accessible toilet close to the seating area (within approximately 50m).

You are on Platform Lift. Skip to the next section.

Platform Lift

• The lift surveyed is located ahead as you enter the auditoriums upper circle.
• The distance from the auditoriums upper circle entrance is 7m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This lift is a platform lift.

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• Platform Lift View
  • The Circle Bar can be accessed by this lift.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 300kg.
  • The internal dimensions of the lift are 141cm (width) x 110cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • The lift is slow moving.

You are on Circle Bar (Upper Circle). Skip to the next section.

Circle Bar (Upper Circle)

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• Location and Access View
  • The Circle Bar is located ahead as you exit the platform lift from the upper circle.
  • The most accessible route has a platform lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a bar where drinks can be ordered.
  • The bar was surveyed.
  • The bar is located at the rear.
  • There is step-free level access to the bar.
  • The height of the bar is 110cm.
  • There is not a lowered section at the bar.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a low colour contrast.
  • The flooring is patterned.
  • Seating available in this area includes: benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: high tables.
  • The tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.