Access Guide
Overview
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About
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- This is a centre providing a range of community services.
- Services and facilities available in the venue include: a cafe, a community room for hire, a gallery, a toilet with adaptations and a parent and baby room.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Tottenham Hale.
- This station has step-free access.
- The nearest underground station is Blackhorse Road.
- This underground station does not have step-free access.
- The nearest bus station is Walthamstow.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is no main entrance for the building.
- There is step-free level access throughout all areas.
- Doors are held open along circulation routes.
- Access throughout may include narrow walkways.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located in the corridor leading off the café.
- The toilet with adaptations has a right hand transfer space.
- Shared step-free standard toilet facilities are located in the corridor leading off the café.
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Changing Facilities
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- Parent and baby changing facilities are located in the corridor leading off the café.
Entrance
- This entrance is located at the front of Delice In The Park café.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door, which is push pad activated.
- The height of the push pad is 80cm.
- The door opens towards you.
- The width of the opening is 93cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
Eating and Drinking
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Location and Access
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- The Delice In The Park café is located to the right as you enter.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
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Order and Payment
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- This area has a counter where food and drink can be ordered.
- The service counter was surveyed.
- The counter is located on the far side of the café.
- There is step-free level access to the counter.
- The height of the counter is 81cm.
- There is not a lowered section at the counter.
- The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is available on request only.
- Menu types include: wall-mounted.
- The following dietary requirements can be catered for: gluten free, dairy free, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Seating Area
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- The seating area is both inside and outside.
- The outdoor seating area is partially covered.
- There is step-free level access throughout the seating area.
- There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor colour contrast varies between low and high.
- Some flooring is shiny.
- Seating available in this area includes: chairs without armrests and high stools.
- Furniture available in this area includes: tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Getting Around
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Access
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- There is step-free level access throughout walkways.
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Circulation
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- Doors are held open along circulation routes.
- Access throughout may include narrow walkways.
- The contrast between the walls and floor varies between low and high along circulation routes.
- Some flooring is shiny.
- There is background noise.
- Wayfinding signage is not provided.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (Right Hand Transfer)
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Location
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- The toilet surveyed is located along the corridor leading off from the café.
- The distance from the entrance is 15m.
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Route
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- The most accessible route to the toilet has step-free level access.
- Doors are held open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens both ways and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 93cm.
- The door has a locking handle.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 189cm (width) x 254cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 119cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 83cm from the floor.
- The wash basin has a push tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 77cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 82cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 96cm from the floor.
- There is no emergency alarm.
- There is a long mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
- There are no coat hooks.
- The walls and floor have a high colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Parent and Baby Room / Feeding Room
- The room is located on the corridor leading off from the café.
- The distance from the entrance is 20m.
- The most accessible route to the room has step-free level access.
- Doors are held open along the most accessible route.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens both ways.
- The door is easy to open.
- The width of the opening is 88cm.
- The door has a low colour contrast.
- Internally the door has a high colour contrast.
- The height of the baby change facility when in use is 82cm.
- There is also a toilet, a wash basin, a hand dryer and a mirror in the room.
- The wash basin has a push tap.
- The room has a nappy/incontinence items bin and a sanitary bin.
- The walls and floor have a high colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Community Room
- The room is located to the far side of the centre.
- The distance from the entrance is 18m.
- The most accessible route to the room has step-free level access.
- Doors are held open along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 94cm.
- There is a small lip on the threshold of the opening.
- The door has a medium colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs without armrests.
- Furniture available in this room includes: tables.
- None of the tables are fixed.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a flashing fire alarm.
- There is background noise in this room which varies depending on the function/event.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- Lighting levels are adjustable.
Winns Gallery
- The room is located to the far side of the centre.
- The most accessible route to the room has step-free level access.
- Doors are held open along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors.
- The doors open away from you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 93cm.
- There is a small lip on the threshold of the opening.
- The doors have a high colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high colour contrast.
- Furniture available in this room includes: tables.
- None of the tables are fixed.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a flashing fire alarm.
- There is background noise in this room which varies depending on the function/event.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable.
