You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in March 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:00 - 21:00.
• Tuesday 07:00 - 21:00.
• Wednesday 07:00 - 21:00.
• Thursday 07:00 - 21:00.
• Friday 07:00 - 21:00.
• Saturday 09:00 - 21:00.
• Sunday 11:00 - 17:00.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Walthamstow.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Walthamstow Central.
• The nearest underground station is Walthamstow Central.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located under the venue.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 340cm x 480cm (11ft 2in x 15ft 9in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the Upper Parking Level entrance.
  • The furthest Blue Badge bay is 50m (54yd 2ft) from the Upper Parking Level entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 193cm (6ft 4in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Upper Parking Level Entrance). Skip to the next section.

Outside Access (Upper Parking Level Entrance)

• This information is for the entrance located in Zone 1 of the car park.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 134cm (4ft 5in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 138cm (4ft 6in) wide.

You are on Level Change (Upper Parking Level Entrance). Skip to the next section.

Level Change (Upper Parking Level Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the entrance.
• The ramp/slope is moderate.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

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• Comments View
  • There is an identical entrance which serves Zones 2 and 3.

You are on Outside Access (High Street Entrance). Skip to the next section.

Outside Access (High Street Entrance)

• This information is for the entrance located on High Street.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 186cm (6ft 1in).

You are on Level Change (High Street Entrance). Skip to the next section.

Level Change (High Street Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of and immediately beyond the entrance.
• The ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

You are on Outside Access (Selbourne Road Entrance). Skip to the next section.

Outside Access (Selbourne Road Entrance)

• This information is for the entrance located in Selbourne Road.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 176cm (5ft 9in).

You are on Level Change (Selbourne Road Entrance). Skip to the next section.

Level Change (Selbourne Road Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located bypassing the steps.
• The ramp/slope is moderate.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located ahead as you enter.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Outside Access (The Mall Front Entrance). Skip to the next section.

Outside Access (The Mall Front Entrance)

• This information is for the entrance located off Selbourne Walk.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 116cm (3ft 10in).

You are on Reception (Information Desk). Skip to the next section.

Reception (Information Desk)

• The desk/counter is 90m (98yd 1ft) from the The Mall Front Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.

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• Comments View
  • The touch screen is for the click and collect service.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

You are on Level Change (Ramped Walkways to all Floors). Skip to the next section.

Level Change (Ramped Walkways to all Floors)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located between each floor.
• The ramp/slope is moderate.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

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• Comments View
  • These ramped walkways are an alternative way of accessing any floor.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting level is medium.

You are on Lift (Zone 1). Skip to the next section.

Lift (Zone 1)

• There is a lift for public use.
• The lift is located on the Selbourne Walk side of the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The lift is approximately 10m (10yd 2ft) from the car park.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 195cm x 170cm (6ft 5in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • This lift serves Zone 1 of the car park.

You are on Lift (Zones 2 and 3). Skip to the next section.

Lift (Zones 2 and 3)

• There is a lift for public use.
• The lift is located on the Selbourne Road side of the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1.
• The lift is approximately 10m (10yd 2ft) from the car park.
• Staff do not need to be notified for use of the lift.
• The clear door width is 102cm (3ft 4in).
• The dimensions of the lift are 170cm x 190cm (5ft 7in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • This lift serves Zones 2 and 3 of the car park.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the Selbourne Road lift.
  • This accessible toilet is located on the first floor.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Shopmobility.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 200cm x 168cm (6ft 7in x 5ft 6in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 108cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Level Change (First Floor Toilets). Skip to the next section.

Level Change (First Floor Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the toilets.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 126cm (4ft 2in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor.
  • The female and male toilets are approximately 12m (13yd 4in) from the Selbourne Road lift.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on the first floor, next to the toilets.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is not level access to the baby change facility.
• Comments View
  • Additional standard toilets are available on the lower ground floor.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.