Access Guide
COVID-19 Information
- The information in this section was taken in March 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Times
- Monday 07:00 - 21:00.
- Tuesday 07:00 - 21:00.
- Wednesday 07:00 - 21:00.
- Thursday 07:00 - 21:00.
- Friday 07:00 - 21:00.
- Saturday 09:00 - 21:00.
- Sunday 11:00 - 17:00.
Location
- The venue is situated within the centre of the area.
- This venue is situated in Walthamstow.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Walthamstow Central.
- The nearest underground station is Walthamstow Central.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located under the venue.
- The car park type is underground.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 340cm x 480cm (11ft 2in x 15ft 9in).
- The nearest Blue Badge bay is 8m (8yd 2ft) from the Upper Parking Level entrance.
- The furthest Blue Badge bay is 50m (54yd 2ft) from the Upper Parking Level entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is concrete.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 193cm (6ft 4in).
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Upper Parking Level Entrance)
- This information is for the entrance located in Zone 1 of the car park.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 134cm (4ft 5in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 138cm (4ft 6in) wide.
Level Change (Upper Parking Level Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
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Comments
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- There is an identical entrance which serves Zones 2 and 3.
Outside Access (High Street Entrance)
- This information is for the entrance located on High Street.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 186cm (6ft 1in).
Level Change (High Street Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of and immediately beyond the entrance.
- The ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Outside Access (Selbourne Road Entrance)
- This information is for the entrance located in Selbourne Road.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 176cm (5ft 9in).
Level Change (Selbourne Road Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located bypassing the steps.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located ahead as you enter.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Outside Access (The Mall Front Entrance)
- This information is for the entrance located off Selbourne Walk.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 116cm (3ft 10in).
Reception (Information Desk)
- The desk/counter is 90m (98yd 1ft) from the The Mall Front Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
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Comments
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- The touch screen is for the click and collect service.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Level Change (Ramped Walkways to all Floors)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located between each floor.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
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Comments
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- These ramped walkways are an alternative way of accessing any floor.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting level is medium.
Lift (Zone 1)
- There is a lift for public use.
- The lift is located on the Selbourne Walk side of the car park.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G.
- The lift is approximately 10m (10yd 2ft) from the car park.
- Staff do not need to be notified for use of the lift.
- The clear door width is 108cm (3ft 7in).
- The dimensions of the lift are 195cm x 170cm (6ft 5in x 5ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- This lift serves Zone 1 of the car park.
Lift (Zones 2 and 3)
- There is a lift for public use.
- The lift is located on the Selbourne Road side of the car park.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1.
- The lift is approximately 10m (10yd 2ft) from the car park.
- Staff do not need to be notified for use of the lift.
- The clear door width is 102cm (3ft 4in).
- The dimensions of the lift are 170cm x 190cm (5ft 7in x 6ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- This lift serves Zones 2 and 3 of the car park.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 12m (13yd 4in) from the Selbourne Road lift.
- This accessible toilet is located on the first floor.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from Shopmobility.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 200cm x 168cm (6ft 7in x 5ft 6in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 108cm (3ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Level Change (First Floor Toilets)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading to the toilets.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 126cm (4ft 2in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the first floor.
- The female and male toilets are approximately 12m (13yd 4in) from the Selbourne Road lift.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located on the first floor, next to the toilets.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is not level access to the baby change facility.
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Comments
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- Additional standard toilets are available on the lower ground floor.
Additional Info
- Staff do not receive disability awareness / equality training.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.