Access Guide
Overview
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About
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- Facilities available in the venue include: a bar, a carvery counter, indoor and outdoor seating and a toilet with adaptations.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Meridian Water.
- This station has step-free access.
- The nearest underground station is Snaresbrook.
- This underground station does not have step-free access.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via a steep ramp at the most accessible entrance.
- There is stepped access at the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the raised seating on the front left side of the restaurant.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the left side of the bar.
- The toilet with adaptations has a right hand transfer space.
- Female and male step-free standard toilet facilities are located to the far side of the bar.
- Female step-free standard toilet facilities are located to the left side of the bar.
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Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations.
Parking
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Car Park
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- The car park is located to the left side of the venue.
- The car park is open air/surface.
- The car park surface consists of concrete.
- There are 3 designated Blue Badge parking bays available.
- The Blue Badge bays have faded markings.
- The surveyed Blue Badge parking bay dimensions are 250cm (width) x 455cm (depth).
- There is a marked zone to one side and the rear.
- The width of the marked zone is 120cm.
- The nearest designated bay is 8m from the accessible entrance.
- The most accessible route from the Blue Badge parking has a slight slope.
- This route has uneven surfaces.
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Charges and Restrictions
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- This car park is for staff and visitors only.
- Parking is free for all users.
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Electric Vehicle Charging Points
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- There are no electric vehicle charging points designated for Blue Badge holders.
- There are 2 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 220cm (width) x 450cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- You do not need an online account to use the charging point.
- Payment can be made with a credit/debit card (contactless) and via an app.
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Drop-off Point
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- There is not a designated drop-off point available.
Accessible Entrance
- This entrance is located to the left side of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- There are not any level resting areas along the ramp.
- The ramp is between 75cm and 150cm wide.
- There is a handrail on the right going up.
- There are 3 steps.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is not between 30cm-45cm.
- There is a bell at a height of 130cm.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- There is a locked extension leaf.
- The locked extension leaf can be opened on request.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
Getting Around
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Access
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- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the raised seating area to the front left side of the restaurant.
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Circulation
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- There are no doors to open along circulation routes.
- Access throughout may include narrow walkways.
- The contrast between the walls and floor varies between low and high along circulation routes.
- Some flooring is shiny.
- There may be background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is not consistent throughout.
- Lighting levels vary due to the size of the space.
Eating and Drinking
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Location and Access
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- There is step-free level access into this area.
- There is open plan access.
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Order and Payment
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- This area has a carvery counter and a bar where drinks can be ordered.
- The carvery counter was surveyed.
- The counter is located to the left side of the venue.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The bar was surveyed.
- The bar is located to the right side of the venue.
- There is step-free level access to the bar.
- The height of the bar is 137cm.
- There is not a lowered section at the bar.
- The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The height of the touchscreen display ranges from 146cm to 166cm from the floor.
- The payment machine is at a fixed height.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is available on request only.
- Menu types include: wall-mounted.
- The following dietary requirements can be catered for: gluten free, dairy free and vegetarian.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Seating Area
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- The seating area is both inside and outside.
- The outdoor seating area is partially covered.
- There is step-free level access throughout the majority of the seating area.
- There is stepped access to the raised seating area to the front left side of the restaurant.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor colour contrast varies between low and high.
- Some flooring is shiny.
- Seating available in this area includes: chairs without armrests, armchairs, benches and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables, high tables and picnic tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the size of the space.
Toilet with Adaptations (Right Hand Transfer)
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Location
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- The toilet surveyed is located to the left of the bar.
- The distance from the accessible entrance is 15m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- The key is hung on the door at all times.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 81cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 165cm (width) x 239cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 87cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 82cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 78cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- The hand dryer is 84cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 86cm.
- The walls and floor have a high colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
