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Bents

Warrington Road, Glazebury, Warrington, WA3 5NT

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Access Guide

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Introduction

  • Services / facilities within the building include a covered garden centre (Blue Skies), a food hall, a children's play area, Jurassic Golf, pet shop and grooming parlour, various eateries, Hotter, Joules, Edinburgh Woollen Mill and Radley.
  • Services / facilities within the grounds include a lake and lakeside walk.
  • Related link Pets Place.
  • Http://www.disabledgo.com/access-guide/warrington-borough-council/pets-place
  • Comments View
    • Bents have 40 community allotments close to the venue.
    • Some of these allotments have been donated to local schools and to Shoulder to Soldier, a local charity.

Opening Times (Store)

  • Monday 08:30 - 20:00.
  • Tuesday 08:30 - 20:00.
  • Wednesday 08:30 - 20:00.
  • Thursday 08:30 - 20:00.
  • Friday 08:30 - 20:00.
  • Saturday 08:30 - 17:30.
  • Sunday 10:30 - 16:30.

Opening Times (Jurassic Cove Café & Gift Shop)

  • Monday 11:00 - 15:00.
  • Tuesday 11:00 - 15:00.
  • Wednesday 11:00 - 15:00.
  • Thursday 11:00 - 15:00.
  • Friday 11:00 - 15:00.
  • Saturday 11:00 - 15:00.
  • Sunday 11:00 - 15:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Irlam.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front and to the right of the venue.
    • The car park type is open air/surface.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 100m (109yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac and block paving.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 216cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 182cm.
  • Comments View
    • There is a third entrance with no doors.
    • The width of this opening is 162cm.

Outside Access (Side Entrances)

  • Entrance View
    • This information is for the entrance located at the side of the venue.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 129cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There are six similar entrances at the right side of the venue.
    • These entrances lead into various departments within the main venue.

Reception (Customer Services)

  • The desk/counter is 11m (12yd 1in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • There are a limited number of wheelchairs available for use whilst visiting the venue.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Eating and Drinking (The Fresh Approach Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located opposite the main entrance.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 15m (16yd 1ft) from the main entrance.
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There is a slight ramp leading to further seating.
    • The ramp is 86cm wide.
    • There are medium and deep height steps throughout this area leading to further seating.
    • Some of the steps have handrails and some do not.
    • Some of the steps are clearly marked and some are not.
    • There is further seating outside in the lakeside eating area.
    • There are chairs with armrests in this area.
    • There is free access between the Fresh Approach Restaurant and Caffe nel Verde.
    • Last orders is 30 minutes before the store closing.

Eating and Drinking (Caffé nel Verde)

  • The following information is for the café.
  • The café is located in the centre of the venue.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • All tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 45m (49yd 8in) from the main entrance.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 102cm (3ft 4in).
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There are two counters in this area.
    • There are shallow steps with no handrails leading to further seating.
    • These steps are not clearly marked.
    • There are two similar exit doors leading to the outdoor lakeside eating area.
    • These doors are double and heavy.
    • The doors are 193cm wide.
    • The doors open away from you (push).
    • There is a shallow step without handrails immediately beyond the entrance.
    • The step is clearly marked.
  • Opening Times View
    • Monday 10:30 - 17:00.
    • Tuesday 10:30 - 17:00.
    • Wednesday 10:30 - 17:00.
    • Thursday 10:30 - 17:00.
    • Friday 10:30 - 17:00.
    • Saturday 10:30 - 17:00.
    • Sunday 10:30 - 17:00.

Eating and Drinking (Tapas at Bents)

  • The following information is for the restaurant.
  • The restaurant is located within the food hall to the right of the venue.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 75m (82yd 1in) from the main entrance.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • The distance between the floor and the highest table is 104cm (3ft 5in).
  • The standard height for tables is 68cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Tapas.
  • Opening Times View
    • Monday 12:00 - 17:00.
    • Tuesday 12:00 - 17:00.
    • Wednesday 12:00 - 19:30.
    • Thursday 12:00 - 19:30.
    • Friday 12:00 - 19:30.
    • Saturday 12:00 - 17:00.
    • Sunday 12:00 - 16:00.

Entrance (Jurassic Cove Café and Adventure Golf)

  • This information is for the entrance located at the rear of the venue.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 85cm.
  • Comments View
    • The second door is within the Jurassic Cove Café and leads to Jurassic Cove Golf.

Eating and Drinking (Jurassic Cove Café and Gift Shop)

  • The café is located at the rear of the venue.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the Jurassic Cove Café and Gift Shop entrance.
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is cold snacks.
  • Comments View
    • The highest function on the self serve slush machine is 140cm.
    • The lowest function is 87cm.
    • There is further seating outside the venue.
    • Payment for Jurassic Golf is made at the café counter.

Jurassic Cove Adventure Golf

  • Comments View
    • This area is located at the rear of the venue.
    • The area is approximately 150m from the main entrance.
    • There are paths within the area that are wide enough for wheelchair users, however the golf area itself is not conducive to wheelchair users.
  • Opening Times View
    • Monday 10:00 - 17:00.
    • Tuesday 10:00 - 17:00.
    • Wednesday 10:00 - 17:00.
    • Thursday 10:00 - 17:00.
    • Friday 10:00 - 17:00.
    • Saturday 10:00 - 17:00.
    • Sunday 10:00 - 16:00.

Adventure Play Area

  • This area is located at the rear of the venue and is approximately 60m from the main entrance.
  • The gate to this area is single and heavy.
  • The gate opens towards you (pull).
  • The gate is 112cm wide.
  • The surface in this area is soft rubber and wood chips.
  • There are various climbing frames and swings available.

Level Change (Children's Play Area)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading from the children's play area to Caffé nel Verde.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 106cm (3ft 6in).

Level Change (Lakeside)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading from the lakeside walk to Caffé nel Verde.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 104cm (3ft 5in).

Outdoor Garden Centre

  • This area is approximately 80m from the main entrance.
  • The paths in this area are block paving.
  • All of the paths are wide enough for wheelchair users.

Covered Garden Centre (Open Skies)

  • The information desk in this area is approximately 60m from the main entrance.
  • There is a step in front of the desk.
  • The step is 10cm high.
  • The step is clearly marked.

Accessible Toilet (Checkouts)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 45m (49yd 8in) from the main entrance.
    • This accessible toilet is located at the rear of the checkouts, to the far left of the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, general domestic waste and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 125cm (4ft 1in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 150cm (4ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 119cm (3ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Children's Boutique)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 100m (109yd 1ft) from the main entrance.
    • This accessible toilet is located in the children's boutique to the far right of the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 93cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 154cm x 213cm (5ft 1in x 6ft 12in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, non-infectious waste and clinical waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).
  • Comments View
    • The accessible toilet is 10m from the children's boutique entrance.

Accessible Toilet (Restaurant Area)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 60m (65yd 1ft) from the main entrance.
    • This accessible toilet is located to the rear of the Fresh Approach Restaurant and Caffé nel Verde.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 147cm x 296cm (4ft 10in x 9ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 92cm (3ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 113cm (3ft 8in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s) (Restaurant Area)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of the Fresh Approach Restaurant and Caffé nel Verde.
    • The female and male toilets are approximately 60m (65yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Comments View
    • There is also standard female and male toilets in the checkout area, and a standard shared toilet in the children's boutique.

Parent and Baby Room (Restaurant Area)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the rear of the Fresh Approach Restaurant and Caffé nel Verde.
  • The parent and baby room is approximately 60m from the main entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 103cm (3ft 5in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 86cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grassed areas outside the venue.