Access Guide
Location
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Warrington Central.
Opening Hours
Parking (Golden Square)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located on Midland Way and Leigh Street.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 400cm x 500cm (13ft 1in x 16ft 5in).
- The nearest Blue Badge bay is 13m (14yd 8in) from the Blue Zone car park ground floor entrance.
- The furthest Blue Badge bay is 65m (71yd 3in) from the Blue Zone car park ground floor entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 200cm (6ft 7in).
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The car park is split into blue zones and red zones.
- There are Blue Badge bays in each zone.
- On Thursdays after 4pm and all day Sunday parking is free for all users.
Outside Access (Blue Zone Car Park Ground Floor Entrance)
- This information is for the entrance located in the car park, on the ground floor in Blue Zone.
- There is level access into the venue.
- The main door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 180cm (5ft 11in).
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Comments
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- There are two sets of automatic double doors at this entrance.
Outside Access (Blue Zone Car Park Levels 1-2-3)
- This information is for the entrance located in the car park on levels 1, 2 and 3 in the Blue Zone.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 190cm (6ft 3in).
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Comments
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- On levels 1 and 2 the doors are automatic.
- On level 3 there are a set of heavy double doors.
- The width of the doors is 190cm (6ft 3in).
- The doors open away from you (push).
- There is an easy ramp outside each entrance.
Level Change (Blue Zone Car Park Levels 1-2-3)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrances on levels 1-2-3.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Outside Access (Red Zone Car Park Ground Floor Entrance)
- This information is for the entrance located in the car park, on the ground floor in Red Zone.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 190cm (6ft 3in).
Outside Access (Red Zone Car Park Levels 1-2-3)
- This information is for the entrance located in the car park on levels 1, 2 and 3 in the Red Zone.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 190cm (6ft 3in).
Level Change (Red Zone Car Park Levels 1-2-3)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrances on floors 1, 2 and 3.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Outside Access (Main Entrance)
- This information is for the entrance located on Old Market Square.
- There is level access into the venue.
- The main door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 189cm (6ft 2in).
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Comments
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- There is another entrance on Old Market Square with the same measurements.
- The entrance is located next to Primark.
- This entrance gives access to Primark and through Primark to the shopping centre.
Outside Access (Leigh Street 1)
- This information is for the entrance located on Leigh Street.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 200cm (6ft 7in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 200cm (6ft 7in).
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Comments
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- The second set of doors is 2m beyond the first set of doors. This entrance is near Debenhams and H&M.
Level Change (Leigh Street 1)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Outside Access (Leigh Street 2)
- This information is for the entrance located on Leigh Street.
- There is not level access into the venue.
- The main door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 185cm (6ft 1in).
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Comments
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- There are 2 sets of double doors at this entrance.
- This entrance is near Boots.
Level Change (Leigh Street 2)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the right as you face the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the left going up.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 7 step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Outside Access (Hilden Square)
- This information is for the entrance located on Hilden Square.
- There is not level access into the venue.
- The main door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 190cm (6ft 3in).
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Comments
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- This entrance is near Marks and Spencer's and Boots. There is a similar entrance further down Hilden square that gives access to the shopping centre by Nationwide Building Society.
Level Change (Hilden Square)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the right as you face the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the left going up.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 5 step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Outside Access (Bus Station Entrance)
- This information is for the entrance located in the bus station.
- There is level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 400cm (13ft 1in).
Outside Access (Rear Entrance)
- This information is for the entrance located to the rear of the building.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 92cm (3ft).
Level Change (Rear Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp/slope gradient is slight.
Other Floors
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are Bus Station and Golden Square Shopping Centre.
- The floors which are accessible by escalator are bus station and Golden Square Shopping Centre.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are bright.
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Comments
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- The entrance to the shopping centre is closed at 6pm daily.
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Comments
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- The entrance to the shopping centre is closed at 6pm daily.
Lift
- There is a lift for public use.
- The lift is located at the rear of the Bus Station.
- The lift is a standard lift.
- The floors which are accessible by this lift are Bus Station and Golden Square Shopping Centre.
- The lift is approximately 46m (50yd 11in) from the rear entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Reception (Customer Services)
- The desk/counter is 66m (72yd 6in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a portable loop.
- Staff are trained to use the system.
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Comments
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- There are a set of double doors to enter the customer service area.
- The width of the doors is 168cm (5ft 5in).
- The doors open away from you (push).
- The doors are heavy.
Inside Access (Shopping Centre)
- There is not level access to the service(s).
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
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Comments
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- There are new information boards throughout the centre in various locations.
- The bench seating throughout the shopping centre have mobile charging points to charge laptops and phones..
Level Change (Shopping Centre)
- There is a ramp/slope to access this area/service.
- The ramp/slope is permanent.
Other Floors (Shopping Centre)
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are ground floor blue zone car park and the shopping centre.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are good.
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Comments
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- The escalators are opposite Debenhams near the Leigh Street entrance.
- The escalators lead to the toilets and also access the ground floor Blue Zone car park.
Other Floors (Blue Zone)
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Steps
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- The floors which are accessible by stairs are G-M-1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
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- The stairs give access to the ground floor and levels 1, 2 and 3 in the Blue Zone car park.
- The stairs also give access to the shopping centre on floor M.
Lift (Blue Zone)
- There is a lift for public use.
- The lift is located immediately beyond the Blue Zone car park ground floor entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-M-1-2-3.
- The lift is approximately 22m (24yd 2in) from the blue zone car park ground floor entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 140cm (4ft 7in).
- The dimensions of the lift are 196cm x 190cm (6ft 5in x 6ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There are 2 lifts in this area with identical measurements.
Other Floors (Red Zone)
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Steps
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- The floors which are accessible by stairs are G-M-1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
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- The stairs give access to the ground floor and levels 1, 2 and 3 in the Blue Zone car park.
- The stairs also give access to the shopping centre on floor M.
Lift (Red Zone)
- There is a lift for public use.
- The lift is located beyond the Red Zone car park ground floor entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-M-1-2-3.
- The lift is approximately 12m (13yd 4in) from the red zone car park ground floor entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 140cm (4ft 7in).
- The dimensions of the lift are 196cm x 190cm (6ft 5in x 6ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There are 2 lifts in this area with identical measurements.
Changing Places (Blue Zone)
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Location and access
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- The facility is located on the ground floor.
- The facility is approximately 24m (26yd 9in) from the Blue Zone car park ground floor entrance.
- There is level access to the facility.
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Dimensions and features
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- You do not need a key for the facility.
- The door opens outwards (automatically).
- The door is push pad activated.
- The width of the door is 90cm (2ft 11in).
- The dimensions of the facility are 285cm x 350cm (9ft 4in x 11ft 6in).
- The facility changing bench height is adjustable.
- The facility changing bench is free standing.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers the changing bench and the toilet.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on one side only.
- The transfer space on the left as you face the toilet is 92cm (3ft).
- The transfer space on the right as you face the toilet is 68cm (2ft 3in).
- Wall mounted grab rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided.
- As you face the toilet the drop down rail(s) is/are on both sides.
- The type of wash basin is fixed.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- Disposal facilities are available.
- A privacy screen is available.
- Wide tear off paper roll is not available.
- The facility has a non slip floor.
- A functioning emergency alarm is available.
- It is a push button style alarm.
Toilet with Adaptations (Blue Zone Left Side)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is written text and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 22m (24yd 2in) from the Blue Zone car park ground floor entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is push pad activated.
- The door is locked by a push button or pad.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 282cm x 315cm (9ft 3in x 10ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 232cm (7ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is push.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste and sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Toilet with Adaptations (Blue Zone Right Side)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 24m (26yd 9in) from the Blue Zone car park ground floor entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is push pad activated.
- The door is locked by a push button or pad.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 282cm x 315cm (9ft 3in x 10ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 232cm (7ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is push.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are clinical waste and sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Toilet with Adaptations (Family and Baby Changing Room)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 14m (15yd 11in) from the Blue Zone car park ground floor entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is push pad activated.
- The door is locked by a push button or pad.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 263cm x 248cm (8ft 8in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 195cm (6ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is push.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and clinical waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet cubicle.
- The height of the baby change table once extended is 90cm (2ft 11in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the ground floor.
- The female and male toilets are approximately 24m (26yd 9in) from the Blue Zone car park ground floor entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.