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Torus Warrington (formerly Golden Gates Housing Trust)

Bank Park House, Kendrick Street, Warrington, WA1 1UZ

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Access Guide

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Introduction

  • Services / facilities within the building include 4 interview rooms, a community room, self service tenant area, staff offices and neighbourhood offices.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Warrington Central.

Parking (Staff and Blue Badge Parking)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for Blue Badge holders.
    • The car park is located to the left of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders can be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 230cm x 445cm (7ft 7in x 14ft 7in).
    • The nearest Blue Badge bay is 17m (18yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 29m (31yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac and block paving.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • Blue Badge holders may use this car park by prior arrangement.
    • There is a public car park at Travelodge Warrington, on Kendrick Street (shown in photographs 5 - 8).

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 157cm (5ft 2in).
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 173cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 16/05/2023.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There is seating in the reception area.
    • The seats do not have armrests.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.

Self-Service Tenant Area

  • This self-service tenant area is located to the front left of the building as you enter.
  • The area is 9m from the main entrance.
  • There is a computer area with 3 touchscreen computers.
  • 2 of the computers are at a high level.
  • The height of the high computer desk is 104cm.
  • The height to the top of the screens is 160cm.
  • The height of the lowered computer desk is 76cm.
  • The height to the top of the lowered screen is 137cm.
  • There is a height adjustable chair with armrests.
  • There is a table and 4 chairs in the area.
  • Some of the chairs have armrests.
  • The height of the table is 71cm.

Interview Rooms

  • There are 4 interview rooms.
  • The interview rooms are located to the left as you enter the building.
  • The interview room surveyed was interview room 4.
  • The room is 14m from the main entrance.
  • There is level access to the rooms.
  • The door is single.
  • The door opens away from you (push).
  • The door is heavy.
  • The clear door width is 86cm.
  • There is not 150cm x 150cm clear room for a wheelchair user to manoeuvre in the room.
  • There are chairs in the interview room.
  • The chairs have armrests.
  • There are desks.
  • The height of the desks to the underside is 66cm.

Community Room

  • The community room is a large meeting room which can be used by tenant groups for meetings.
  • The room has a moveable dividing wall.
  • The room can be used as 1 large room or 2 smaller rooms.
  • The room is located to the rear left as you enter the building, between interview rooms 1 and 2.
  • The room is 9m from the main entrance.
  • There is level access to the room.
  • The door is single.
  • The door opens away from you (push).
  • The door is heavy.
  • The clear door width is 88cm.
  • There are chairs with armrests.
  • There are tables.
  • The height of the tables is 70cm.
  • There is ample room of a wheelchair user to manoeuvre in the room.

Toilet with Adaptations (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
    • This accessible toilet is located ahead as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 159cm x 242cm (5ft 3in x 7ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 92cm (3ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 101cm.
    • The shelf is located where it is reachable.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 102cm (3ft 4in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high visual contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 94cm (3ft 1in).
  • Comments View
    • The accessible toilet is also used as the shared standard toilet.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grass areas surrounding the building.
  • Home visits / services are available.