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Warrington Carers Centre

86 Sankey Street, Warrington, WA1 1SG

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Access Guide

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Introduction

  • Services / facilities within the building include an adult carers service, a young carers service, counselling service for carers, a lounge and 3 one-to-one rooms.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Warrington Bank Quay.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • Saturday opening times are by appointment only.
    • Please contact the venue for more details.

Parking

  • The venue does not have its own car park.

Outside Access (Front Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped and stepped access at this entrance.
    • The height of the intercom is 127cm (4ft 2in).
    • The main door(s) open(s) away from you (push).
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The door(s) is/are single width.
    • The width of the door opening is 98cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 81cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the second entrance door.
    • The gradient of the ramp/slope is steep.
    • The width of the ramp/slope is 81cm (2ft 8in).
    • The lighting levels at the ramp/slope are low.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the first entrance door.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear left of the building.
    • There is stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 84cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located in the doorway.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 3cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • This entrance can be used by prior arrangement with staff.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the rear right of the building.
    • There is step-free access at this entrance.
    • The height of the bell/buzzer is 168cm (5ft 6in).
    • The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 76cm.
  • Comments View
    • This entrance can be used by prior arrangement with staff.

Reception

  • The desk/counter is 2m (2yd 7in) from the front entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are low.
  • There is not a hearing assistance system.
  • Comments View
    • This reception desk is only used if you access the venue by the front entrance.
    • There is a telephone on the reception desk to contact staff.
    • The height to the top of the phone is 118cm.
    • There is seating in the reception area.
    • One of the seats has an armrest on the left.

Inside Access

  • There is not level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played in the lounge during some sessions.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • The fixed loops are located in the lounge and one-to-one rooms.

Level Change (Front of Building)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading to the reception area and one-to-one rooms 2 and 4.
  • The ramp/slope gradient is steep.
  • Comments View
    • The majority of the building and one-to-one room 6 has level access by using the accessible entrance.

One-to-One Rooms

  • There are 3 One-to-One rooms.
  • The room numbers are 2, 4, and 6.
  • The room surveyed was room 6.
  • The room is 14m from the accessible entrance.
  • There is level access to the room.
  • The door is single.
  • The door opens away from you (push).
  • The door is heavy.
  • The clear door width is 70cm.
  • There are 3 chairs.
  • The chairs have armrests.
  • There is a low table.
  • The height of the low table is 32cm.
  • There is a fixed hearing loop in the room.
  • Staff are trained to use the hearing loop.

Toilet with Adaptations

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is written text and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 9m (9yd 2ft) from the accessible entrance.
    • This accessible toilet is located at the end of the corridor to the rear right as you enter via the accessible entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 143cm x 200cm (4ft 8in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 89cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are open waste paper bin and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • There is a low visual contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.
  • Comments View
    • The accessible toilet is also used as the female standard toilet.

Standard Toilet(s) (Male)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are available.