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Burger King - M11 - Birchanger Green Services - Welcome Break

M11 - Birchanger Green Services - Welcome Break, M11 Junction 8, Old Dunmow Road, Bishops Stortford, Hertfordshire, CM23 5QZ

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
    • Food and drink is either ordered from the counter or the self-service touchscreens and collected from the counter.
      Customers are either notified by staff or on a tv screen.
      The Welcome Break app can also be used to place an order.
    • Staff cannot bring food and/or drinks to tables.
    • Menu types include; menu boards and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is fast food.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is not a hearing assistance system.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 85cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 110cm to 180cm from the floor.
    • The lowest height of the touchscreen card machines is 90cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Service Counter View
    • The height of the counter is 93cm.
    • There is not a lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are high tables, bench seats, stools and high stools available.
    • Some chairs are fixed to the floor.
    • Tables are not permanently fixed to the floor.
    • The height between the floor and the underside of the lowest table is 72cm.
    • The distance between the floor and the underside of the highest table is 86cm.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.