Access Guide
Summary
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Getting Help and Assistance
View
- Opening times are 11:00 - 22:00 Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Burger King is located to the right as you enter the services building.
- There is step-free access to Burger King.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M11 - Birchanger Green Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located at the rear of the services building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Food and drink is either ordered from the counter or the self-service touchscreens and collected from the counter.
Customers are either notified by staff or on a tv screen.
The Welcome Break app can also be used to place an order. - Staff cannot bring food and/or drinks to tables.
- Menu types include; online menus and menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 85cm.
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 110cm to 180cm from the floor.
- The lowest height of the touchscreen card machines is 85cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
View
- The height of the counter is 93cm.
- There is not a lowered section of the counter.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are high tables, bench seats, stools and high stools available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the highest table is 86cm.
- The standard height for the underside of tables is 72cm.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.