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KFC - M11 - Birchanger Green Services - Welcome Break

M11 - Birchanger Green Services - Welcome Break, M11 Junction 8, Old Dunmow Road, Bishops Stortford, Hertfordshire, CM23 5QZ

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
    • Customers can order at the counter or touchscreen.
      Once ordered, customers will receive an order number that gets called out when the food and drink is ready to collect.
    • Staff cannot bring food and/or drinks to tables.
    • Menu types include; picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is fast food.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is not a hearing assistance system.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 108cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 120cm to 178cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 120cm from the floor.
    • Once condensed the touchscreen heights are 120cm to 149cm from the floor.
    • The lowest height of the touchscreen card machines is 107cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Service Counter View
    • The height of the counter is 110cm.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 95cm.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.

Seating Area

  • The seating area is located in the centre of the services building.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables, high tables, booths, bench seats, high stools and chairs without armrests available.
  • Some chairs are fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 73cm.
  • The standard height for the underside of tables is 73cm.
  • The surface height of the highest table is 94cm.
  • Music is played everywhere.
  • Lighting levels are moderate to good.