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Starbucks Rear - M11 - Birchanger Green Services - Welcome Break

M11 - Birchanger Green Services - Welcome Break, M11 Junction 8, Old Dunmow Road, Bishops Stortford, Hertfordshire, CM23 5QZ

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Orders are placed and collected at the till.
      Staff notify customers when orders are ready for collection.
    • Staff cannot bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • Music is played everywhere.
    • There is not a hearing assistance system.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 109cm.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 86cm.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • There are some tables which are accessible to wheelchair users.
    • In this area there are coffee tables, tables, high tables, bench seats, high stools and chairs without armrests available.
    • Some chairs are fixed to the floor.
    • Some tables are fixed to the floor.
    • The standard height for the underside of tables is 73cm.
    • The surface height of the lowest table is 43cm.
    • The surface height of the highest table is 105cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Access to the additional seating area is via 2 deep (22cm).
    • The majority of the seating is accessed via the steps.