Access Guide
Summary
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Getting Help and Assistance
View
- Opening times are 07:00 - 22:00 every day.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Waitrose is located to the right of the services building.
- There is step-free access to Waitrose.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M11 - Birchanger Green Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located at the rear of the services building.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
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Till(s)
View
- The till(s) is/are located to the right of the store.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is a cashback option at the till(s).
- The height of the till(s) is/are 90cm.
- There is a lowered section at the till(s).
- The height of the lowered section is 72cm.
- There is a clear knee recess beneath the lowered section of the till(s).
- There is not a hearing assistance system at the till(s).