Access Guide

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Summary

Getting Help and Assistance View
- Opening times are 10.00am - 11.00pm Monday to Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- KFC is located to the right as you enter the services building.
- There is step-free access to KFC.
- The entrance area is clearly signed.
- For the M25 - South Mimms Services - Welcome Break AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- The Changing Places facility is located to the left after entering the services building.
- Accessible toilet facilities are located to the left after entering the services building.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Customers can order at the counter or touchscreen.
  Once ordered, customers will receive an order number that gets called out when the food and drink is ready to collect.
- Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
Self-Service Touchscreens View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 180cm from the floor.
- The lowest height of the touchscreen card machines is 105cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
Service Counter View
- The height of the counter is 96cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are good.

The seating area is located in the centre of the services building.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are sofas, bench seats, high stools, tables, a mixture of chairs with and without armrests and high tables available.
Some chairs are fixed to the floor.
Tables are not permanently fixed to the floor.
The standard height for the underside of tables is 72cm.
The surface height of the tables is 94cm.
Music is played everywhere.
There is flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are moderate to good.