Access Guide
Summary
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Getting Help and Assistance
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- Open 7am-7pm seven days a week.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- Subway is located ahead after you enter the services building.
- There is step-free access to Subway.
- The entrance area is clearly signed.
- For the M25 - South Mimms Services - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located to the left after entering the services building.
- Accessible toilet facilities are located to the left after entering the services building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered and a self service counter.
- Customers order and collect from the counter.
There is a self-service drinks machine available. - Staff cannot bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 113cm to 170cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 113cm from the floor.
- Once condensed the touchscreen heights are 113cm to 139cm from the floor.
- The lowest height of the touchscreen card machines is 108cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
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- The height of the counter is 85cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Self-Service Counter
View
- The height of the self-service counter is 80cm.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area (Food Court)
- The seating area is located in the centre of the services building.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, sofas, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Some tables are fixed to the floor.
- The standard height for the underside of tables is 72cm.
- The surface height of the tables is 94cm.
- Music is played everywhere.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.