Access Guide
Summary
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Getting Help and Assistance
View
- Opening times are 07:00 - 22:00 daily.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Waitrose is located to the right of the services building side entrance.
- There is step-free access to Waitrose.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M3 - Fleet Services - Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located at the rear of the services building, between Burger King and Subway.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located at the rear of the services building, between Burger King and Subway.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are 150cm+.
- Some aisles are partially obstructed by product displays.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
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Till(s)
View
- The till(s) is/are located to the left from the entrance.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 85cm.
- There is not a hearing assistance system at the till(s).
- Self service tills are available.
- The controls/screen heights vary between 96cm and 135cm.
- The chip & pin card machines are accessible from the self service tills.
- Staff can provide assistance with using the self service tills.
- The self-service till points are to the right of the main till points.
The self-service till points have a shelf 61cm above the floor.