Access Guide
Summary
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Getting Help and Assistance
View
- Burger King is open daily from 10:00 - 22:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Burger King is located is located at the rear of the first floor.
- There is step-free access, via lift, to Burger King.
- The entrance area is clearly signed.
- For the M4 - Membury Services - Eastbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located on the ground floor, next to the male standard toilets.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Customers can order at the counter or touchscreen.
Once ordered, customers will receive an order number that gets called out when the food and drink is ready to collect.
The Welcome Break app can also be used to place an order. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus, picture wall menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 110cm to 180cm from the floor.
- The lowest height of the touchscreen card machines is 97cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
- The touch screen can be scrolled down, but to do so a user must reach 125cm on the screen.
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Service Counter
View
- The height of the counter is 120cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 93cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located in the middle area of the first floor.
- There is step-free access to the seating area, via lift.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, booths and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 76cm.
- The surface height of the lowest table is 56cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
- The height of the hand sanitiser(s) is/are 88cm.