Access Guide
Summary
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Getting Help and Assistance
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- KFC is open daily from 11:00 - 22:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are not available.
- There is not a hearing assistance system.
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Access
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- KFC is located at the rear of the first floor, when exiting the lift.
- There is step-free access, via lift, to KFC.
- The entrance area is clearly signed.
- For the M4 - Membury Services - Eastbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located on the ground floor, at the entrance to the standard toilets.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Customers can order at the counter or touchscreen.
Once ordered, customers will receive an order number that gets called out when the food and drink is ready to collect. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 180cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 120cm from the floor.
- Once condensed the touchscreen heights are 120cm to 150cm from the floor.
- The lowest height of the touchscreen card machines is 97cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
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- The height of the counter is 113cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 97cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area
- The seating area is located in the middle area of the first floor.
- There is step-free access to the seating area, via lift.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, booths and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 76cm.
- The surface height of the lowest table is 56cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are moderate to good.
- The height of the hand sanitiser(s) is/are 88cm.