Access Guide
Summary
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Getting Help and Assistance
View
- Burger King is open daily from 11:00 - 22:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Burger King is located on the first floor, to the right when exiting the lift.
- There is step-free access, via lift, to Burger King.
- The entrance area is clearly signed.
- For the M4 - Membury Services - Westbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located on the ground floor, opposite Starbucks.
- Accessible toilet facilities are located on the ground floor, next to Starbucks.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Orders are placed either on the self-service touchscreens or at the counter.
The 'collection' screen will advise customers when their order is ready.
The Welcome Break app can also be used to place orders. - Staff can bring food and/or drinks to tables.
- Menu types include; online menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 110cm to 180cm from the floor.
- The lowest height of the touchscreen card machines is 103cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
- The touch screen can be scrolled down, but to do so a user must reach 125cm on the screen.
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Service Counter
View
- The height of the counter is 98cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
Seating Area (First Floor)
- The seating area is located ahead and to the left when exiting the lift.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 71cm.
- The distance between the floor and the underside of the highest table is 74cm.
- The standard height for the underside of tables is 73cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.