Access Guide

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Summary

Getting Help and Assistance View
- KFC is open daily from 11:00 - 22:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
Access View
- KFC is located on the first floor, to the right when exiting the lift.
- There is step-free access, via lift, to KFC.
- The entrance area is clearly signed.
- For the M4 - Membury Services - Westbound - Welcome Break AccessAble Access Guide please click here (new tab).
Toilet Facilities View
- The Changing Places facility is located on the ground floor, opposite Starbucks.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the ground floor, opposite Starbucks.
- For detailed information about the toilet facilities please click here (new tab).

Service and Menus View
- There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
- Orders are placed either on the self-service touchscreens or at the counter.
  The 'collection' screen will advise customers when their order is ready.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
Self-Service Touchscreens View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 178cm from the floor.
- The lowest height of the touchscreen card machines is 100cm.
- At the time of the survey, KFC was not open and the touch screens were not operational.
Service Counter View
- The height of the counter is 110cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.

The seating area is located ahead and to the left when exiting the lift.
There is step-free access to the seating area.
There is sufficient space for a wheelchair user to use the seating area.
In this area there are tables and chairs without armrests available.
Chairs are not permanently fixed to the floor.
Tables are not permanently fixed to the floor.
The distance between the floor and the underside of the lowest table is 71cm.
The distance between the floor and the underside of the highest table is 74cm.
The standard height for the underside of tables is 73cm.
Music is played everywhere.
There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Lighting levels are moderate to good.