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Starbucks - M4 - Membury Services - Westbound - Welcome Break

M4 - Membury Services - Westbound - Welcome Break, M4 Junction 14/15, Lambourne, Hungerford, Berkshire, RG17 7TZ

Access Guide

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Summary

Ramp(s) / Slope(s) and Step(s) (Starbucks Entrance)

  • Ramp / Slope View
    • There is a ramp/slope located at the entrance to Starbucks.
    • The ramp/slope is used to access Starbucks service counter and seating area.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going down the ramp.
    • The width of the ramp/slope is 93cm.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located at the entrance to Starbucks.
    • The step(s) is/are used to access Starbucks service counter and seating area.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Orders are placed at the service counter.
      A member of staff will advise you when your order is ready.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is not a hearing assistance system.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 86cm.
    • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are coffee tables, tables, armchairs, sofas, bench seats and chairs without armrests available.
    • Chairs are not permanently fixed to the floor.
    • Tables are not permanently fixed to the floor.
    • The standard height for the underside of tables is 72cm.
    • The surface height of the lowest table is 44cm.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a member of staff upon request.