Access Guide
Summary
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Getting Help and Assistance
View
- Starbucks is open 06:00 - 20:00 Monday to Friday, and 07:00 - 20:00 on Saturday and Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks is located on the left-hand side of the ground floor.
- There is ramped/sloped or stepped access to Starbucks.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- For the M4 - Membury Services - Westbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located opposite Starbucks.
- Accessible toilet facilities are located next to Starbucks.
- For detailed information about the toilet facilities please click here (new tab).
Ramp(s) / Slope(s) and Step(s) (Starbucks Entrance)
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Ramp / Slope
View
- There is a ramp/slope located at the entrance to Starbucks.
- The ramp/slope is used to access Starbucks service counter and seating area.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the left going down the ramp.
- The lighting levels at the ramp/slope are moderate to good.
- The ramp/slope does bypass the step(s).
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Step(s)
View
- There is a/are step(s) located at the entrance to Starbucks.
- The step(s) is/are used to access Starbucks service counter and seating area.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders are placed at the service counter.
A member of staff will advise you when your order is ready. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 86cm.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- Lighting levels can be adjusted by a member of staff upon request.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, armchairs, sofas and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 72cm.
- The surface height of the lowest table is 44cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a member of staff upon request.