Access Guide
Summary
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Getting Help and Assistance
View
- Starbucks on the upper floor is open on Monday, Tuesday, Wednesday, Thursday and Saturday between 07:00 hrs and 15:00 hrs.
On Friday and Sunday, it is open between 09:00 hrs and 18:00 hrs. - There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are not available.
- There is not a hearing assistance system.
- Starbucks on the upper floor is open on Monday, Tuesday, Wednesday, Thursday and Saturday between 07:00 hrs and 15:00 hrs.
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Access
View
- Starbucks is located on the first floor.
- There is step-free access, via lift, to the venue..
- The entrance area is not clearly signed.
- For the M4 - Membury Services - Westbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- The Changing Places facility is located on the ground floor, opposite Starbucks.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the ground floor.
- For detailed information about the toilet facilities please click here (new tab).
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Customers order their food and drink and the counter and staff will inform them when it is ready for collection from the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot drinks and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
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Service Counter
View
- The height of the counter is 92cm.
- There is not a lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- The lighting levels are moderate to good.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, high tables, sofas, stools and a mixture of chairs with and without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 71cm.
- The surface height of the lowest table is 46cm.
- The surface height of the highest table is 90cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Seating Area (First Floor)
- The seating area is located ahead and to the left when exiting the lift.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 71cm.
- The distance between the floor and the underside of the highest table is 74cm.
- The standard height for the underside of tables is 73cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are moderate to good.