Access Guide
Summary
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Getting Help and Assistance
View
- Waitrose is open daily from 07:00 - 19:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Waitrose is located immediately to the right, when you enter the services front entrance.
- There is step-free access to Waitrose.
- The entrance area is clearly signed.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- There is level access to the store, however there is a steep ramp beyond the payment tills on exit.
Customers can take the level option to exit if they wish. - For the M4 - Membury Services - Westbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- The Changing Places facility is located on the ground floor, opposite Starbucks.
- For detailed information about the Changing Places facility please click here (new tab).
- Accessible toilet facilities are located on the ground floor, next to Starbucks.
- For detailed information about the toilet facilities please click here (new tab).
Shop
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Circulation
View
- The majority of aisle widths are not 150cm+.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- Music is played everywhere.
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Till(s)
View
- The till(s) is/are located at the front right of the store.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 72cm.
- There is not a hearing assistance system at the till(s).
- Self service tills are available.
- The controls/screen heights vary between 100cm and 140cm.
- The chip & pin card machines are accessible from the self service tills.
- Staff can provide assistance with using the self service tills.
Ramp(s) or Slope(s) (Exit)
- There is a ramp/slope located beyond the checkouts.
- The ramp/slope is used to access the services concourse.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the left going down the ramp.
- The lighting levels at the ramp/slope are moderate to good.
- There is level access into the store however, there is a steep ramp/slope beyond the payment tills on exiting.
Customers can take the level option to exit if they wish by going back through the queueing point.