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KFC - M5 - Michaelwood Services - Southbound - Welcome Break

M5 - Michaelwood Services - Southbound - Welcome Break, M5 Junction 13/14, Lower Wick, Dursley, Gloucestershire, GL11 6DD

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Access Guide

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Eating / Drinking

  • Service and Menus View
    • There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
    • Orders are placed either on the self-service touchscreens or at the counter.
      The 'collection' screen or member of staff will advise customers when their order is ready.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is fast food.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 108cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 120cm to 178cm from the floor.
    • There is a button which will condense the screen content.
    • Once condensed the touchscreen heights are 120cm to 148cm from the floor.
    • The lowest height of the touchscreen card machines is 97cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Service Counter View
    • The height of the counter is 110cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.
    • The lighting levels are moderate to good.

Seating Area

  • The seating area is located ahead and to the right, when entering the services.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables and chairs without armrests available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 64cm.
  • The distance between the floor and the underside of the highest table is 73cm.
  • The standard height for the underside of tables is 73cm.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are moderate to good.
  • Access to the additional seating area is via one well marked step, 16cm high.