Access Guide
Summary
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Getting Help and Assistance
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- This venue is open 24 hours.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
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- Burger King is located on the first floor, along the link bridge.
- There is stepped access to Burger King.
- The entrance area is clearly signed.
- For the M6 - Keele Services - Northbound - Welcome Break AccessAble Access Guide please click here (new tab).
- For the M6 - Keele Services - Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located on the ground floor, at the rear of the northbound services building and on the ground floor, at the rear left of the southbound services building.
- For detailed information about the toilet facilities please click here (new tab).
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered and a touchscreen ordering service available.
- Food is either ordered from the counter or the self-service touchscreens and collected from the counter.
Customers are either notified by staff or on a tv screen. - Staff can bring food and/or drinks to tables.
- Menu types include; online menus, menu boards and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is fast food.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 87cm.
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Self-Service Touchscreens
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- Self-service touchscreens are available for ordering.
- The touchscreens are 180cm to 120cm from the floor.
- The lowest height of the touchscreen card machines is 90cm.
- The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
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Service Counter
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- The height of the counter is 90cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
Seating Area (First Floor - Link Bridge)
- The seating area is located along the link bridge.
- There is stepped access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, chairs without armrests and bench seats available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 87cm.