Access Guide
Summary
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Getting Help and Assistance
View
- Opening times are 05:00-18:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks is located on the ground floor, to the left as you enter the services building.
- There is step-free access to Starbucks.
- The entrance area is clearly signed.
- For the M6 - Keele Services - Northbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located on the ground floor, at the rear of the services building.
- For detailed information about the toilet facilities please click here (new tab).
Entrance
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Entrance
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- This information is for the entrance located at the front of the venue.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Starbucks Coffee'.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are permanently held open.
- The width of the door opening is 92cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 85cm.
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers order at the counter and collect to the left of the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system .
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 115cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 86cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 72cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.