Access Guide
Summary
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Getting Help and Assistance
View
- The opening times for this venue are Monday - Sunday 07:00 to 19:00.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Subway is located on the upper level of the services building, to ther rear right as you exit the lift.
- There is step-free access, via lift, to Subway.
- The entrance area is clearly signed.
- For the M62 - Hartshead Moor - Westbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located on the lower level of the services building, along the main corridor to the right as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Step(s) (Upper Level)
- There is a/are step(s) located to the right hand side of the building, just before KFC.
- The step(s) is/are used to access Starbucks, Subway, the shared seating area, and the Lorry Park entrance.
- There is/are 9 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are in the centre of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
- There is a platform lift to overcome the step(s).
Lift (Upper Level)
- The lift is located to the right hand side of the building, in front of KFC.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 19m from the services building main entrance.
- The lift is a platform lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G and UL.
- The platform lift accesses a small level change.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is fair.
- The width of the door opening is 90cm.
- The dimensions of the lift are 107cm x 145cm.
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance emergency alarm system in the lift.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
- The lift doors are manual, and may be difficult to open.
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders are placed at the left and paid for and collected at the right.
- Staff can bring food and/or drinks to tables.
- Menu types include; picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is sandwiches and salads.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Music is played everywhere.
- There is not a hearing assistance system .
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Service Counter
View
- The height of the counter is 87cm.
- There is not a lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
- A self-service drinks machine is available.
It is on a counter with a height of 87cm.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the highest table is 72cm.
- The surface height of the highest table is 80cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Access to the additional seating area is via 4 medium height (17cm) steps with handrails on both sides.