Access Guide
Opening Times
- Monday 06:00 - 18:30.
- Tuesday 06:00 - 18:30.
- Wednesday 06:00 - 18:30.
- Thursday 06:00 - 18:30.
- Friday 06:00 - 18:30.
- Saturday 07:00 - 17:00.
- Sunday 08:00 - 17:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Welwyn Garden City.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Euro Car Park.
- The car park is located on Church Street.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 240cm x 480cm (7ft 10in x 15ft 9in).
- On street Blue Badge parking is located on Fretherne Road.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- The dimensions of the standard marked parking bays are 240cm x 480cm (7ft 10in x 15ft 9in).
- Standard marked parking bays are located on Fretherne Road.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access
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Entrance
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- This information is for the entrance located at the right corner of the venue.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) automatically.
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 85cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 165cm.
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Ramp/Slope
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- The ramp/slope is located immediately to the right as you enter.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 130cm (4ft 3in).
- The lighting levels at the ramp/slope are good.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located immediately before the entrance and then to the left beyond the entrance.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/05/2021.
- The hearing assistance system was working at the time of testing.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are moderate to good.
Eating and Drinking
- The following information is for the café.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 5m (5yd 1ft) from the entrance.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- The distance between the floor and the highest table is 100cm (3ft 3in).
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Accessible Toilet (Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the entrance.
- This accessible toilet is located to the right as you enter.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 205cm x 250cm (6ft 9in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 135cm (4ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 130cm and 170cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
Level Change (Standard Shared Toilets)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right as you enter the venue.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up the step(s).
Standard Toilet(s) (First Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located on the first floor, to the rear right of the venue.
- The shared toilet(s) is/are approximately 25m (27yd 1ft) from the entrance.
- Inside the venue, there is not level access to the shared toilet(s).
- Lighting levels in the shared toilets are moderate to good.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- Welwyn Garden City Town Centre link (new tab) - click here.
Additional Info
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.