You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 18:00.
• Tuesday 09:30 - 18:00.
• Wednesday 09:30 - 18:00.
• Thursday 09:30 - 18:00.
• Friday 09:30 - 18:00.
• Saturday 09:30 - 18:00.
• Sunday 11:00 - 17:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Welwyn Garden City.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located on Wigmore North.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 470cm (7ft 10in x 15ft 5in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the car park entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are level changes with no dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does not have a height restriction barrier.
• Comments View
  • Please note, the Blue Badge bays are located on the left hand side of the car park. You do not need to enter the car park as the bays are on the road side, not within the car park itself.

You are on Store Information. Skip to the next section.

Store Information

• GROUND FLOOR - Departments include:
• Audio, TV & Technology, Beauty & Fragrance, China, Glass & Silverware, Christmas Shop (seasonal), Clothescare, Decorative Home Accessories, Electrical Appliances, Fitted Kitchens, Garden Furniture (seasonal), Gift Food & Alcohol, Haberdashery & Crafts, Handbags & Leather Goods, Jewellery & Watches, Kitchenware, Menswear & Men's shoes, Pictures & Frames, Sports, Stationery, Sunglasses, Tableware & Table Linens, Toys & Children's Books, Women's Shoes & Accessories.
• FLOOR 1 - Departments include:
• Baby & Childrenswear, Bathroom Accessories, Bed & Bath Linen, Curtains & Blinds, Floor Coverings, Furnishing Fabrics & Cushions, Home Decorating, Lighting, Lingerie, Nightwear & Swimwear, Nursery, Children's Shoes, Womenswear.
• FLOOR 2 - Departments include:
• Beds & Bedroom Furniture, Furniture, Mirrors, Travel.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue on Bridge Road.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
• Ramp/Slope View
  • The ramp/slope is located in front of and to the right as you face the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 140cm (4ft 7in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of and to the left as you face the entrance.
  • There is/are 2-4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • To the left of the automatic doors there are a set of double, heavy, manual doors that open towards you (pull) to a width of 120cm (photograph 4).

You are on Outside Access (Bridge Road Entrance). Skip to the next section.

Outside Access (Bridge Road Entrance)

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• Entrance View
  • This information is for the entrance located on Bridge Road.
  • There is step-free access at this entrance, via lift.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Comments View
  • Photographs 3, 4 and 5 show the double manual doors, that open towards you (pull) at this entrance area.
  • These doors have an access width of 120cm.

You are on Lift (Bridge Road Entrance). Skip to the next section.

Lift (Bridge Road Entrance)

• There is a lift for public use.
• The lift is located to the right after you enter.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 8m (8yd 2ft) from the Bridge Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Outside Access (Wigmores North Entrance). Skip to the next section.

Outside Access (Wigmores North Entrance)

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• Entrance View
  • This information is for the entrance located on Wigmores North.
  • There is step-free access at this entrance, via lift.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located beyond the entrance to the right.
  • There is/are 11 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.
• Comments View
  • To the right of this entrance there are double, heavy, manual doors that open away from you (push) to a width of 130cm (photograph 4).

You are on Lift (Wigmores North Entrance). Skip to the next section.

Lift (Wigmores North Entrance)

• The lift is located ahead as you enter via the automatic door.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 5m (5yd 1ft) from the Wigmores North entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • There are some doorways leading to different departments that are permanently held open with a width of 90cm+.

You are on Counter (Till Points). Skip to the next section.

Counter (Till Points)

• There is not level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 110cm (3ft 7in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are good.

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• Comments View
  • There are various counters/till points located within most departments throughout the store.

You are on Level Change (Toys & Children's Books - Ground Floor). Skip to the next section.

Level Change (Toys & Children's Books - Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the far right of the ground floor.
• There is/are 7 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Toys & Children's Books - Ground Floor). Skip to the next section.

Lift (Toys & Children's Books - Ground Floor)

• There is a lift for public use.
• The lift is located at the far right of the ground floor.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Level Change (Menswear - Right of Till Point - Ground Floor). Skip to the next section.

Level Change (Menswear - Right of Till Point - Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right of the menswear till point.
• There is/are 6 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • There is a platform lift located on the left side of the menswear till point.

You are on Level Change (Menswear - Left of Till Point - Ground Floor). Skip to the next section.

Level Change (Menswear - Left of Till Point - Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left of the menswear till point.
• There is/are 6 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Menswear - Ground Floor). Skip to the next section.

Lift (Menswear - Ground Floor)

• There is a lift for public use.
• The lift is located to the left of the menswear till point.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Level Change (Sports - Ground Floor). Skip to the next section.

Level Change (Sports - Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right of the main entrance.
• There is/are 5 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Sports - Ground Floor). Skip to the next section.

Lift (Sports - Ground Floor)

• There is a lift for public use.
• The lift is located to the right of the main entrance.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 12m (13yd 4in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G, 1 and 2.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are good.
• Comments View
  • Both the stairs and escalators are located in the centre of the ground floor.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the centre of the venue on the ground floor.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 30m (32yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 120cm x 240cm (3ft 11in x 7ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Level Change (The Place To Eat - First Floor). Skip to the next section.

Level Change (The Place To Eat - First Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the first floor, at the entrance to the restaurant.
• There is/are 6 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Lift (The Place To Eat - First Floor). Skip to the next section.

Lift (The Place To Eat - First Floor)

• There is a lift for public use.
• The lift is located at the front of the restaurant.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 5m (5yd 1ft) from the restaurant entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Eating and Drinking (The Place To Eat - First Floor). Skip to the next section.

Eating and Drinking (The Place To Eat - First Floor)

• The following information is for the restaurant.
• The restaurant is located at the rear left of the first floor.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 10m (10yd 2ft) from the restaurant entrance.
• The standard height for tables is 74cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • Photographs 10, 11 and 12 show the entrance and seating to the outside seating area.
  • There are double, heavy, manual double doors that open away from you (push) to a width of 140cm to this area.

You are on Accessible Toilet (First Floor - Right Transfer). Skip to the next section.

Accessible Toilet (First Floor - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
  • The accessible toilet is located on the first floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 125cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • There is an emergency phone located on the right of the toilet instead of an emergency alarm cord.
  • To use the phone lift the receiver and a member of staff will answer directly (photograph 5).

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right of The Place To Eat restaurant entrance area.
  • The female and male toilets are approximately 20m (21yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are good.
• Comments View
  • It was not possible to access and photographs the female facility at the time of survey.

You are on Parent and Baby Room (First Floor). Skip to the next section.

Parent and Baby Room (First Floor)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right of The Place To Eat restaurant entrance area.
• The parent and baby room is approximately 20m from the lift.
• There is step-free access to the parent and baby room, via lift.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 69cm.
• The wash basin tap type is twist/turn.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• Home visits / services are available.