You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 18:00.
• Tuesday 09:30 - 18:00.
• Wednesday 09:30 - 18:00.
• Thursday 09:30 - 18:00.
• Friday 09:30 - 18:00.
• Saturday 09:30 - 18:00.
• Sunday 10:30 - 17:00.
• Please click here for information on opening times.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Welwyn Garden City.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located on Wigmore North.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 470cm (7ft 10in x 15ft 5in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the car park entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are level changes with no dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does not have a height restriction barrier.
• Comments View
  • Please note, the Blue Badge bays are located on the left hand side of the car park. You do not need to enter the car park as the bays are on the road side, not within the car park itself.

You are on Store Information. Skip to the next section.

Store Information

• GROUND FLOOR - Departments include:
• Beauty, Christmas (seasonal), Garden (seasonal), Gifts, Haberdashery, Handbags & Accessories, Home Appliances, Jewellery & Watches, Kitchen, Menswear, Sports, Stationery, Tableware, Technical, Toys, Women's Shoes and Customer Collections.
  
• FLOOR 1 - Departments include:
• Baby & Children, Bathroom, Bedding, Home Décor, Women's Fashion and The Place to Eat Restaurant.
• FLOOR 2 - Departments include:
• Beds & Bedroom Furniture, Furniture, Mirrors, and Customer Service.
  
• There is a Tech Support Room at the rear of the Fitted Kitchens Department.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue on Bridge Road.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 66cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 130cm.
• Ramp/Slope View
  • The ramp/slope is located in front of and to the right as you face the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 183cm (6ft).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of and to the left as you face the entrance.
  • There is/are 3-4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • To the left of the automatic doors there are a set of double, heavy, manual doors that open towards you (pull) to a width of 120cm (photograph 8).

You are on Outside Access (Bridge Road Entrance). Skip to the next section.

Outside Access (Bridge Road Entrance)

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• Entrance View
  • This information is for the entrance located on Bridge Road.
  • There is step-free access at this entrance, via lift.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located just before the set of manual doors.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Comments View
  • The main set of doors is meant to be the most accessible entrance for this side of the venue but the sensors did not work during time of survey. Although the sensors on the inside do work.
    
  • Photographs 2, 3 and 4 show another set of double manual doors, that open towards you (pull) at this entrance area.
  • These doors have an access width of 120cm.

You are on Lift (Bridge Road Entrance). Skip to the next section.

Lift (Bridge Road Entrance)

• There is a lift for public use.
• The lift is located to the right after you enter.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is approximately 8m (8yd 2ft) from the Bridge Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 94cm (3ft 1in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Outside Access (Wigmores North Entrance). Skip to the next section.

Outside Access (Wigmores North Entrance)

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• Entrance View
  • This information is for the entrance located on Wigmores North.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are single width.
  • The width of the door opening is 89cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) by sliding.
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 85cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
• Ramp/Slope View
  • The ramp/slope is located just before the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Step(s) View
  • The step(s) is/are located beyond the entrance to the right.
  • There is/are 11 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.
• Comments View
  • The height of the push buttons, both inside and outside is 85cm.
    
  • There are two additional manual doors on the right of the accessible entrance, one has a single door and the other has double doors.
  • The single door entrance has a width of 89cm.
  • The double door entrance has a width of 189cm.
  • Both these doors open both ways.

You are on Lift (Wigmores North Entrance). Skip to the next section.

Lift (Wigmores North Entrance)

• The lift is located ahead as you enter via the automatic door.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 3m (3yd 10in) from the Wigmores North entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 87cm (2ft 10in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 05/06/2024.
• The hearing assistance system was working at the time of testing.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • There are some doorways leading to different departments that are permanently held open with a width of 90cm+.

You are on Counter (Till Points). Skip to the next section.

Counter (Till Points)

• There is not level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 110cm (3ft 7in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are good.

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• Comments View
  • There are various counters/till points located within most departments throughout the store.

You are on Level Change (Toys & Children's Books - Ground Floor). Skip to the next section.

Level Change (Toys & Children's Books - Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the far right of the ground floor.
• There is/are 7 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Toys & Children's Books - Ground Floor). Skip to the next section.

Lift (Toys & Children's Books - Ground Floor)

• There is a lift for public use.
• The lift is located at the far right of the ground floor.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 94cm (3ft 1in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The Floor button needs to be held pressed during the duration of the flight.

You are on Level Change (Menswear - Right of Till Point - Ground Floor). Skip to the next section.

Level Change (Menswear - Right of Till Point - Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right of the menswear till point.
• There is/are 6 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Level Change (Menswear - Left of Till Point - Ground Floor). Skip to the next section.

Level Change (Menswear - Left of Till Point - Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left of the menswear till point.
• There is/are 6 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Menswear - Ground Floor). Skip to the next section.

Lift (Menswear - Ground Floor)

• There is a lift for public use.
• The lift is located to the left of the menswear till point.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 15m (16yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • Lift was not working during time of survey. (05-Jun-24)
  • Most accessible route to the department is through the Bridge Road Entrance.

You are on Level Change (Sports - Ground Floor). Skip to the next section.

Level Change (Sports - Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the right of the main entrance.
• There is/are 5 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • There is another set of stairs with the exact same features on the right, next to the platform lift.

You are on Lift (Sports - Ground Floor). Skip to the next section.

Lift (Sports - Ground Floor)

• There is a lift for public use.
• The lift is located to the right of the main entrance.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 12m (13yd 4in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 115cm x 140cm (3ft 9in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G, 1 and 2.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are low to moderate.
• Comments View
  • Both the stairs and escalators are located in the centre of the ground floor.
    
  • There is a stair case to access level 2 from level 1, this is found on the right of the escalators.
  • There is a door at the end of the stairs to enter level 2.
  • Doors are double, with a combined width of 164cm.
  • The doors are pull (towards you).
  • The doors are easy to open.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the centre of the venue on the ground floor.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 30m (32yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 96cm (3ft 2in).
• The dimensions of the lift are 120cm x 240cm (3ft 11in x 7ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Level Change (The Place To Eat - First Floor). Skip to the next section.

Level Change (The Place To Eat - First Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the first floor, at the entrance to the restaurant.
• There is/are 6 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (The Place To Eat - First Floor). Skip to the next section.

Lift (The Place To Eat - First Floor)

• There is a lift for public use.
• The lift is located at the front of the restaurant.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 5m (5yd 1ft) from the restaurant entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 95cm (3ft 1in).
• The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The button to go up or down needs to be held pressed during the duration of the elevation.

You are on Eating and Drinking (The Place To Eat - First Floor). Skip to the next section.

Eating and Drinking (The Place To Eat - First Floor)

• The following information is for the restaurant.
• The restaurant is located at the rear left of the first floor.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 15m (16yd 1ft) from the restaurant entrance.
• The standard height for tables is 74cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • Full table service is available for those who need it and menus can be read out loud.
    
  • Extra outdoor seating is available on the right side of the restaurant, past the counters.
    
  • There is a set of double doors and a steep ramp to access the outdoor area.
    
  • The width of the doors are more than 150cm and are permanently held open.
    
  • There is a small lip at the door and at the start of the ramp.
    
  • The flooring in the outdoor seating is decked wood.

You are on Toilet with Adaptations (First Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
  • The accessible toilet is located on the first floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 134cm and 141cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a medium colour contrast between the external door and wall.
  • There is a medium visual contrast between the internal door and wall.
  • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right of The Place To Eat restaurant entrance area.
  • The female and male toilets are approximately 20m (21yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are good.
• Comments View
  • It was not possible to access and photographs the female facility at the time of survey.

You are on Parent and Baby Room (First Floor). Skip to the next section.

Parent and Baby Room (First Floor)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right of The Place To Eat restaurant entrance area.
• The parent and baby room is approximately 20m from the lift.
• There is step-free access to the parent and baby room, via lift.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 69cm.
• The wash basin tap type is twist/turn.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are low to moderate.

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Additional Info

• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• Home visits / services are available.