Skip to main content

Sir Trevor Brooking Stand - Away Supporters

West Ham United Football Club - London Stadium, Queen Elizabeth Olympic Park, London, E20 2ST

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • The away supporters section is located at the Sir Trevor Brooking Stand, at the south-west corner of the stadium.

Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Car park attendants and Access Support Stewards receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located on Bridge 4, opposite Accessible Entrance D.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the DSA Stewards.

Getting Here

Car Parking and Drop Off

Outer Concourse

Access Point (Accessible Entrance D)

  • Access Point View
    • This information is for the access point located at the away section of the Sir Trevor Brooking Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The width of the access point opening is 93cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the opening is 93cm.
    • There is a/are fixed ticket reader(s) at the access point.
    • The height of the ticket reader(s) is/are 82cm.
    • There is a steward available for assistance.
    • There is a Disabled Supporter Assistant and steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Turnstile(s) (Sir Trevor Brooking Stand - Away Supporters)

  • Turnstile(s) View
    • This information is for the turnstile(s) located at the away section of the Trevor Brooking Stand.
    • The turnstile(s) used to access the stand is/are Turnstiles D.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 54cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 114cm.
    • The turnstile(s) can be overcome by using Accessible Entrance D.
    • There is a Disabled Supporter Assistant and steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access from the turnstile(s), to the stand concourse.

Stand

  • Stand View
    • This stand is for away supporters.
    • This stand has a dedicated access point for wheelchair users.
    • The name of the dedicated access point is Accessible Entrance D.
    • There are designated spaces for wheelchair users within this stand.
    • Designated spaces for wheelchair users are located on the concourse level.
    • Clear directional signage is not provided for the designated spaces.
    • There is designated seating for ambulant disabled people within the stand.
    • There is no specific seating area for ambulant supporters so please contact the club for more info.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is concrete.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is varied.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • Headsets are collected from counter 20 at the Main Ticket Office.
    • There is not a deposit charge for the use of headsets.
  • Access to the Stand Seating View
    • There is level access or stepped access from the concourse to stand seating.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is an/are accessible toilet(s) available within the stand.
    • The accessible toilet(s) is/are located in the main concourse.
    • There are standard toilets available within the stand.
    • There are ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Food and Drink (Sir Trevor Brooking Stand - Away Supporters)

  • The food and drink counter(s) is/are located along the concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is a lowered section at the food and drink counter(s).
  • There is a hearing assistance system at some of the food and drink counters.
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are not signed.
  • Staff are trained to use the system.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is not a steward available to provide assistance with ordering food and drink.
  • Stewards cannot assist in taking food and drink to the designated seating area(s).

Designated Seating Area(s)

  • Seating Area 1 View
    • This information is for the designated seating area located on the concourse level.
    • There is step-free access to the designated seating area.
    • The designated seating area(s) is/are clearly signed.
    • The view from the seating area is good.
    • There is/are 24 designated space(s) for wheelchair users in the seating area.
    • Companions sit next to the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.

Accessible Toilet(s) (Sir Trevor Brooking Stand - Blocks 118 - 119)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located along the concourse, near to Blocks 118 and 119.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 99cm (3ft 3in).
    • The dimensions of the accessible toilet are 150cm x 245cm (4ft 11in x 8ft).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Sir Trevor Brooking Stand - Blocks 119 - 120)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located along the concourse, near to Blocks 119 and 120.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 99cm (3ft 3in).
    • The dimensions of the accessible toilet are 155cm x 240cm (5ft 1in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 105cm and 140cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.