You are on Summary. Skip to the next section.

Summary

• This is a clinic.
• Services on the ground floor include: Business Centre.
• Services on the first floor include: West London Equality Centre.
• Services on the second floor include: West London NHS Ealing IAPT Offices.
• Services on the third floor include: West London NHS Ealing IAPT Counselling Services.
• Services on the fourth floor include: EACH Counselling and Support.

You are on Getting Here (84 Uxbridge Road). Skip to the next section.

Getting Here (84 Uxbridge Road)

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• By Road View
  • The venue is located off Uxbridge Road, Ealing.
    The post-code to use for the sat-nav is W13 8RA.
    The closest A roads to the venue are the A40 and A406.
  • There is no on-site parking for patients or visitors.
    The closest public car park to the venue is Arden Road car park.
    There are 2 Blue Badge bays available and parking is free for Blue Badge users.
• By Bus View
  • The closest bus stop to the venue is Broughton Road (Stop M).
    The bus stop is approximately 95m from the venue.
    The buses that stop here are the 207, 483, E11, N83 and N207.
    The buses travel between Harrow, Ealing and White City.
• By Train View
  • The closest train station is West Ealing which is approximately 0.5 miles from the venue.
    The station is served by Great Western Railway and the Elizabeth Line.
    The trains run between Abbey Wood, Heathrow Terminal 4, Shenfield and Greenford.
• By Underground View
  • The closest Underground station is West Ealing which is approximately 0.5 miles away.
    The station is served by the Elizabeth Line and runs between Abbey Wood, Heathrow Terminal 4 and Shenfield.
• Useful Links View
  • West London NHS website, showing patients how to get to Uxbridge Road.
  • To view the web page described above click here (opens in new tab).
  • TFL website for West Ealing Station.
  • To view the web page described above click here (opens in new tab).
  • Bus timetable for Broughton Road (Stop M).
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (84 Uxbridge Road). Skip to the next section.

Getting Help and Assistance (84 Uxbridge Road)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are not available.

You are on Parking (84 Uxbridge Road). Skip to the next section.

Parking (84 Uxbridge Road)

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Arden Road Car Park.
  • The car park is located to the right of the venue, off Arden Road.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Opening Times (84 Uxbridge Road). Skip to the next section.

Opening Times (84 Uxbridge Road)

• Access is by appointment only.

You are on Getting To (Ealing IAPT Department). Skip to the next section.

Getting To (Ealing IAPT Department)

• The Ealing IAPT Department is/are located on the third floor of the building.
• Access to the Ealing IAPT Department is via the main entrance.
• Enter via the main entrance.
  Turn left at the reception desk and continue down the corridor towards the lift.
  Take the lift to the third floor.
  Exit the lift and the Ealing IAPT Department is located to the right.
• There is step free access, via lift, to the Ealing IAPT Department.
• The Ealing IAPT Department is approximately 3m from the lift.
• There are not resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (84 Uxbridge Road Main Entrance). Skip to the next section.

Outside Access (84 Uxbridge Road Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 170cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 143cm (4ft 8in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 76cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the venue, off Uxbridge Road.
  • The ramp/slope gradient is slight.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located to right of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

You are on Reception (Security Reception). Skip to the next section.

Reception (Security Reception)

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• Reception View
  • The reception point is located ahead as you enter.
  • The reception point is approximately 6m (6yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is tiles.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is armchair seating.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Lift (Main Lift). Skip to the next section.

Lift (Main Lift)

• There is a lift for public use.
• The lift is located along corridor to the left as you enter the building.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 16m (17yd 1ft) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3 and 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 176cm x 188cm (5ft 9in x 6ft 2in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Stairs). Skip to the next section.

Other Floors (Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G, 1, 2, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are low to moderate.
• Comments View
  • Handrails are not provided on the landings.

You are on Department / Service (Ealing IAPT Department). Skip to the next section.

Department / Service (Ealing IAPT Department)

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• Department / Service Access View
  • The Ealing IAPT Department is located on the third floor of the building.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 94cm (3ft 1in).
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 135cm (4ft 5in).
  • There is an intercom.
  • The height of the intercom is 145cm (4ft 9in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 99cm (3ft 3in).
  • There is a door release button when exiting.
  • The height of the door release button is 109cm (3ft 7in).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is carpet.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms and accessible toilet facilities for everyone.
  • There are 19 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.
• Comments View
  • There is a single manual door to enter the consultation room corridor (photograph 3).
  • The door can only be opened by staff and is 93cm wide, heavy and opens away from you.
  • There is also a set of double manual doors to access additional consultation rooms along the corridor (photograph 6).
  • The door is heavy, opens away from you and is 142cm wide.

You are on Reception (Ealing IAPT Department). Skip to the next section.

Reception (Ealing IAPT Department)

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• Reception View
  • The reception point is located ahead as you enter the department.
  • The reception point is approximately 4m (4yd 1ft) from the department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is not sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Consultation / Treatment Room (Clinical Room 26). Skip to the next section.

Consultation / Treatment Room (Clinical Room 26)

• There is / are 19 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinical Room 26.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 93cm (3ft 1in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There is a touch button to exit the room at 110cm high.

You are on Consultation / Treatment Room (Clinical Room 11). Skip to the next section.

Consultation / Treatment Room (Clinical Room 11)

• There is / are 19 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinical Room 11.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 93cm (3ft 1in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There is a touch button to exit the room at 100cm high.

You are on Consultation / Treatment Room (Meeting Room). Skip to the next section.

Consultation / Treatment Room (Meeting Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Meeting Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 93cm (3ft 1in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

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• Comments View
  • There is a touch button to exit the room at 110cm high.

You are on Accessible Toilet(s) (Ealing IAPT Reception - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ealing IAPT Reception - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right of the reception desk.
  • This accessible toilet is approximately 6m (6yd 1ft) from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 93cm (3ft 1in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 164cm x 235cm (5ft 5in x 7ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, general waste (with no lid) and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 171cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 99cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 112cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 96cm (3ft 2in).
  • The contrast between the towel dispenser and the wall is fair.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Male and Female). Skip to the next section.

Standard Toilet(s) (Male and Female)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the third floor, to the right of the Ealing IAPT Department entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 6m from the lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 96cm.