Access Guide
Summary
- This is a health centre.
- Services within the building include: general health clinics and podiatry.
Getting Here (Bedfont Clinic)
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By Road
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- Bedfont Clinic is located on Imperial Road in East Bedfont and can be accessed by the Great South-West Road.
Head south on Great South-West Rd/A30.
At the roundabout, take the first exit onto Staines Rd/A315.
Go straight over the next two roundabouts.
Turn right onto Imperial Road and Bedfont Clinic is located on the right. - Bedfont Clinic has its own car park for staff and visitors with two Blue Badge bays.
- Bedfont Clinic is located on Imperial Road in East Bedfont and can be accessed by the Great South-West Road.
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By Bus
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- The nearest bus stop is called New Road (Stop L) and is approximately 0.1 mile from the venue.
The buses that run here are the 116 and H25 towards Hatton Cross and Ashford.
- The nearest bus stop is called New Road (Stop L) and is approximately 0.1 mile from the venue.
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By Train
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- The nearest train station is Heathrow Terminal 4 which is approximately 2.4 miles from Bedfont Clinic.
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By Underground
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- The nearest underground station is Heathrow Terminal 4 Underground Station which is approximately 2.4 miles from Bedfont Clinic.
This station is served by the Elizabeth and Piccadilly lines.
- The nearest underground station is Heathrow Terminal 4 Underground Station which is approximately 2.4 miles from Bedfont Clinic.
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Useful Links
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- This link is for New Road (Stop L) live bus departure times.
- To view the web page described above click here (opens in new tab).
- This link is for Heathrow Terminal 4 train station live departure times.
- To view the web page described above click here (opens in new tab).
- This link is for Heathrow Terminal 4 underground station departure times.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Bedfont Clinic)
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters cannot be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
- There is not a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are available.
- There is a/are hearing assistance system(s) available.
- The type of system is a portable loop.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 05/07/2023.
- The hearing loop was working at the time of testing.
- Home visits services are available.
- The district nurses and podiatry teams do home visits.
Parking (Visitors and Staff)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 285cm x 430cm (9ft 4in x 14ft 1in).
- The nearest Blue Badge bay is 11m (12yd 1in) from the main entrance.
- The furthest Blue Badge bay is 13m (14yd 8in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is concrete.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
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Comments
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- This car park is shared with the GP surgery next door.
Opening Times (Bedfont Clinic)
- Access is by appointment only.
Outside Access (Bedfont Clinic)
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Entrance Details
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- This information is for the entrance located in front of the venue.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 123cm (4ft).
- There is an intercom.
- The height of the intercom is 134cm (4ft 5in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 131cm (4ft 4in).
- There is a door release button when exiting.
- The height of the door release button is 100cm (3ft 3in).
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
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Comments
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- The hand rails are obstructed when the automatic doors open.
Reception (Bedfont Clinic)
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Reception
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- The reception point is located to the right as you enter the building.
- The reception point is approximately 2m (2yd 7in) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is not sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 05/07/2023.
- The hearing assistance system was working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- The seats do not have armrests.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Getting Around (Bedfont Clinic)
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Access
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- There is step free access throughout the building.
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Circulation
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- There are not doors in corridors which have to be opened manually.
- There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
- The type of flooring in walkways and corridors is vinyl.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are not provided in corridors.
- Seating is not provided in corridors.
- There is high colour contrast between the walls and floor in all corridors.
- The lighting levels are varied.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage includes some pictograms.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
Waiting Room / Area (Podiatry Waiting Area)
- There is a waiting room / area.
- The waiting room / area is approximately 6m from the main entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 138cm (4ft 6in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- All chairs have armrests.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are low to moderate.
Consultation / Treatment Room (Podiatry Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Podiatry Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- All tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Waiting Room / Area (Treatment Room 2 Waiting Area)
- There is a waiting room / area.
- The waiting room / area is approximately 9m from the main entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are low to moderate.
Consultation / Treatment Room (Treatment Room 2)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment Room 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 79cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Waiting Room / Area (Treatment Room 1 Waiting Area)
- There is a waiting room / area.
- The waiting room / area is approximately 11m from the main entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 81cm (2ft 8in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- All tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Treatment Room 1)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment Room 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Toilet with Adaptations (Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located in the Treatment Room 2 waiting area.
- This accessible toilet is approximately 11m (12yd 1in) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door is light.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 89cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 267cm x 149cm (8ft 9in x 4ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 150cm (4ft 11in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 93cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 87cm (2ft 10in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 131cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 104cm (3ft 5in).
- The contrast between the hand dryer and the wall is low.
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Comments
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- There is a door from the waiting area into the toilet which is single, opens away from you and is 71cm wide (photograph 1).
Standard Toilet(s) (Visitors Toilet)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located in the Treatment Room 2 waiting area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 13m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 87cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.