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Cassel Hospital - Richmond

1 Ham Common, Richmond, London, TW10 7JF

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Access Guide

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Summary

  • This is an inpatient unit.
  • Services within the building include: inpatient treatment for adults with severe and complex personality disorders and young people with emerging personality disorders.
  • Services on the ground floor include: therapy rooms, group therapy rooms, an art room, a day lounge, meeting rooms, an activity hall, kitchen and dining facilities, a snug area, 4 inpatient rooms, 2 washrooms and toilets.
  • Services on the first floor include: 12 inpatient bedrooms, 2 shower rooms and shared toilets.
  • At the Cassel Hospital main entrance, the access is level with manual doors.
    Within the circulation there are 2 steps and some corridor widths of 64cm which are not accessible for a wheelchair user.
    The narrow corridor leads to the therapy rooms and visitors toilets.
    This entrance only gives access to the reception area, waiting room and laundry room before the steps and narrow corridor.
    There is an entrance to the rear of the building which is accessed via a steep ramp with handrails on both sides, which gives access to the rear of the building.
    The reception needs to be contacted in advance to access the rear car park and open the entrance doors.
    This entrance gives access to the accessible toilets, lounge area, kitchen, downstairs bedrooms and washrooms, the Mountbatten Centre, Lawrence Hall and meeting rooms.
    However, from this entrance, there is stepped access with narrow corridors to access the reception, the waiting room, some therapy rooms, the visitors toilets and the laundry room.

Getting Here

  • By Road View
    • Cassel Hospital is located on Ham Common, in Richmond.
      The post code to enter into the sat nav is TW10 7JF.
      The closest A road is Upper Ham Road (A307) which runs between Kingston Upon Thames and Richmond.
    • There is a good amount of on-site parking available, however there are no marked standard parking spaces or Blue Badge bays.
      The car park is free to all users and there is no maximum stay.
      There is also a car park at the rear of the building, however this is locked and gated.
      This car park is only for patients or visitors who need ramped access for certain areas of the building to avoid the steps and narrow corridors throughout.
      The rear car park is also unmarked and has a gravel surface.
      There is on-street parking opposite Cassel Hospital next to Ham Common.
      The parking is free, unmarked and there is no maximum stay.
  • By Bus View
    • The closest bus stop to Cassel Hospital is 'Ham Common (Stop K)'.
      The buses that stop here are the 65 and the N65 towards Ealing Broadway.
  • By Train View
    • The closest train station to The Cassel is Teddington Station which is approximately 1.6 miles from the venue.
      The service at this station is South Western Railway.
      The South West Train service for Teddington runs to London Waterloo via Kingston and Wimbledon one route and Richmond and Putney the other.
  • By Underground View
    • The closest underground station to Cassel Hospital is Richmond Station which is approximately 2.5 miles away.
      Services at this station run from Richmond to Upminster and Edgware Road via the District Line.
  • Useful Links View

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • An assistance dog toilet area can be provided onsite.
  • There is not a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are available.
  • There is not a/are not hearing assistance system(s) available.
  • Home visits services are available.

Parking (Main Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located to the left of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are loose chippings.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • There are no marked parking spaces within the Cassel Car Park.
    • Patients and staff park wherever on the gravel surface.
    • If the car park is full, there is additional unmarked on-street parking opposite the Cassel along Ham Common (photographs 5 and 6).
    • This parking is free.

Parking (Rear Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Comments View
    • This car park is at the rear of the Cassel which is locked, however this can be opened for disabled users to gain access to the rear of the building via a steep ramp.
    • The reception staff will need to be notified prior to visiting in order to use this car park as they need to unlock the gate.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is not clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 139cm (4ft 7in).
    • There is an intercom.
    • The height of the intercom is 139cm (4ft 7in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 117cm (3ft 10in).
    • There is a door release button when exiting.
    • The height of the door release button is 104cm (3ft 5in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 71cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 78cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • Photograph 1 shows the route to the venue from the street. There are uneven surfaces on the path to the door.

Outside Access (Rear Entrance/Ramped Access)

  • Entrance Details View
    • This information is for the entrance located at the rear of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 120cm (3ft 11in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are easy to open.
    • The width of the door opening is 59cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
  • Comments View
    • This entrance is only used if somebody needed to access the rear of the building but could not use the deep step within the main corridor and the narrow corridor widths throughout the ground floor.
    • This entrance gives access to the ground floor accessible toilet, ground floor bedrooms and kitchen/dining area as well as other amenities.
    • The reception would need to be contacted prior to visiting to unlock the entrance doors to allow a wheelchair user to enter.

Getting Around

  • Access View
    • There is step free access throughout the majority of the building.
    • There is/are 1 unmarked step(s), with no handrails, for access to the Therapy Rooms/Male Staff and Visitors Toilet.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • This step can be seen in photographs 3 and 4.
    • There is/are 1 unmarked step(s), with a handrail on the left going up, for access to the main corridor.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The step to access the main corridor is 21cm high and narrows the corridor to 86cm wide (photographs 7 and 8).
      From the main entrance, you will need to go down this step in order to access the rest of the ground floor. To access the reception and Therapy rooms you will need to go up this step and the additional medium step in the therapy room corridor as described above.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • The type of flooring in walkways and corridors is carpet.
    • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • Handrails are not provided in corridors.
    • Seating is provided in some corridors.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is not consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • Photograph 1 shows the single manual door to access additional therapy rooms.
    • Photograph 2 shows the narrow corridor up to the therapy rooms which is 64cm at its narrowest point.
    • Photograph 5 shows the handrail in the corridor as you exit the therapy rooms into the reception area.
    • Photograph 6 shows the main corridor.
    • Photograph 9 shows the manual door into the kitchen/dining room area, the downstairs bedroom area and the stairwell to the first floor.
    • Photograph 10 shows the downstairs bedroom corridor.
    • Photograph 11 shows the signage in the main corridor above the step telling the patient to be aware of the narrow corridor.
    • Photographs 12 and 13 show the manual doors to enter the Mountbatten Centre.
    • Photographs 15 and 16 show the corridors in the Mountbatten Centre where some have patterned carpet.
    • Photograph 17 shows a seating area along the Mountbatten Centre corridor.
    • Photograph 18 shows a seating area at the bottom of the stairs which lead to the first floor bedrooms.

Reception (Main Entrance)

  • Reception View
    • The reception point is located to the left as you enter the main entrance.
    • The reception point is approximately 3m (3yd 10in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are low to moderate.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is wood.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is bench seating and also a mixture of single seats with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does have background music playing.
    • There is a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are low to moderate.
  • Comments View
    • The height of the table is 39cm.
    • Access to the reception is level from the main entrance only.
    • If entering the building via the rear entrance, access to reception is stepped, with narrow corridors.

Waiting Room / Area (Waiting Room)

  • There is a waiting room / area.
  • The waiting room / area is approximately 6m from the main entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is carpet.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
  • Comments View
    • The height of the highest table is 64cm and the height of the lowest table is 46cm.
    • There is a telephone and a covid station within the waiting room.
    • Access is level from the main entrance only.
    • If entering from the rear entrance, access is stepped with narrow corridors.

Room / Area (Laundry Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Laundry Room.
  • The room / area is approximately 11m from the main entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 74cm (2ft 5in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a chair.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are low to moderate.
  • Comments View
    • There are 3 washing machines and 3 dryers within the Laundry Room.
    • The height of the controls for the washing machines are 73cm off the floor.
    • The height of the controls for the dryers are 108cm.
    • Access to the laundry room is level from the main entrance only.
    • If entering from the rear entrance, access is stepped with narrow corridors.

Consultation / Treatment Room (Therapy Rooms)

  • There is / are 6 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 1/133.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 69cm (2ft 3in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.
  • Comments View
    • The therapy rooms along this corridor are not accessible to a wheelchair user.
    • There is stepped access and narrow corridors of 64cm wide to access the therapy rooms.
    • If there was a wheelchair user that needed to access this service, an alternative room could be made available on request.

Consultation / Treatment Room (Group Therapy Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Group Therapy Room/105.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Comments View
    • The height of the table is 46cm.
    • There is a wash basin in the room which is 76cm high.
    • Level access to the Group Therapy Room is via the rear entrance only.
    • If entering from the main entrance, access is stepped with narrow corridors.

Room / Area (Art Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Art Room/ Room 117.
  • The room / area is approximately 22m from the main entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 79cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the room / area.
  • Lighting levels are good.
  • Comments View
    • The height of the tables are 72cm.
    • If entering from the main entrance, access to the room is stepped with narrow corridors.

Room / Area (Lawrence Hall)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Lawrence Hall.
  • The room / area is approximately 29m from the main entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are light.
  • The width of the door opening is 59cm (1ft 11in).
  • The type of flooring is wood.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are moderate to good.
  • Comments View
    • If entering from the main entrance, access to the room is stepped with narrow corridors.

Room / Area (Magnolia Meeting Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Magnolia Meeting Room.
  • The room / area is approximately 25m from the main entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Comments View
    • There is a medium step to access the chairs at the back of the room, which can be seen in photograph 5.
    • If entering from the main entrance, access to the room is stepped with narrow corridors.

Day Room / Lounge Area (Patient Lounge)

  • There is a day room/lounge area.
  • The day room/lounge area is approximately 17m from the main entrance.
  • There is level access into the day room/lounge area.
  • The day room/lounge area is always open.
  • There is a/are door(s) into the day room/lounge area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 56cm (1ft 10in).
  • The type of flooring is carpet.
  • There is a space for a wheelchair user to manoeuvre.
  • There are sofas and also a mixture of single seats with and without armrests.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • The distance between the floor and the lowest table is 32cm (1ft 1in).
  • The distance between the floor and the highest table is 76cm (2ft 6in).
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • There is a television.
  • Subtitles are not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
  • Comments View
    • If entering from the main entrance, access to the room is stepped with narrow corridors.

Room / Area (Kitchen)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Kitchen.
  • The room / area is approximately 35m from the main entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are good.
  • Comments View
    • If entering from the main entrance, access to the room is stepped with narrow corridors.

Room / Area (Dining Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Dining Room.
  • The room / area is approximately 37m from the main entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are good.
  • Comments View
    • The height of the counter for the kitchen area is 93cm.
    • If entering from the main entrance, access to the room is stepped with narrow corridors.

Inpatient Unit / Ward

  • Unit / Ward Information View
    • This is a shared unit/ward.
    • There is/are 16 bedroom(s) available.
    • The bedrooms do not have ensuite facilities.
    • There is/are 16 bed(s) on this unit/ward in total.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 130cm (4ft 3in).
    • There is level access along the main unit/ward corridor.
    • There is no clear signage on the unit/ward.
    • The type of flooring is carpet.
    • The unit/ward does not play background music.
    • A mobile hoist is not available on the unit/ward.
    • There are not accessible washroom facilities for patients on the unit/ward.
    • There are accessible toilet facilities for patients on the unit/ward.
    • There are washrooms suitable for ambulant disabled patients available on the unit/ward.
    • Toilets suitable for ambulant disabled patients are available on the unit/ward.
    • The lighting levels are varied.
    • There are 12 rooms upstairs on the first floor and 4 rooms on the ground floor.
      There are 2 shower rooms on the first floor and 2 shower rooms on the ground floor.
      At the time of survey it was not possible to access the first floor bedrooms.
      To enter the ground floor bedroom area is via a single door with a locked extension leaf.
      The door is heavy, opens towards you and is 85cm wide (photograph 1).
      This entrance door to the bedroom corridor is approximately 42 metres from the main entrance.
      The doors to enter each bedroom are single, light, open away from you and are 88cm wide (photographs 2 and 3).
      The ground floor bedrooms contain wash basins which are 85cm high (photograph 8).
      There are no visitors at the Cassel due to patients leaving to go home at the weekends.
  • Visitor Facilities View
    • There is not a relatives' room on the unit/ward.
    • There are no accessible toilet facilities on the unit/ward for visitors.
    • Accessible toilet facilities for visitors are located within the Mountbatten Centre if needed.
    • There are standard toilet facilities on the unit/ward for visitors.
    • Standard toilet facilities for visitors are located to the right of the reception area.

Other Floors (Stairs To First Floor Bedrooms)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are moderate to good.
  • Comments View
    • The handrail changes from both sides to the left side half way up the stairs.
    • Photograph 5 shows the entrance to the first floor bedrooms.

Washroom (Ground Floor Shared Shower Room)

  • Washroom Details View
    • The washroom surveyed has a shower and a wash basin.
    • There is/are 1 washroom(s) of this type in the unit.
    • The washroom surveyed is located to the left as you enter the ground floor bedroom corridor.
    • The washroom surveyed is approximately 1m from the bedroom corridor entrance.
    • There is step free access to the washroom surveyed once inside the unit.
    • This washroom is shared.
    • There is pictorial signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a sliding bolt.
    • The door(s) is/are heavy to open.
    • The width of the door opening is 85cm (2ft 9in).
    • The dimensions of the washroom are 140cm x 187cm (4ft 7in x 6ft 2in).
    • There is not an emergency pull cord alarm.
    • There is a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The height of the wash basin is 74cm.
    • As you face the wash basin the wall-mounted grab rails are on the left.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The height of the soap dispenser is 86cm.
    • There is a towel dispenser.
    • The height of the towel dispenser is 128cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Shower Details View
    • There is not a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • A shower chair is available.
    • There are wall-mounted grab rails available for the shower.
    • The shower area is accessed via a steep slope.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the shower wall-mounted grab rails and wall is poor.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are good.

Washroom (Ground Floor Shared Shower and Toilet)

  • Washroom Details View
    • The washroom surveyed has a shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the unit.
    • The washroom surveyed is located along the downstairs bedroom corridor.
    • The washroom surveyed is approximately 3m from the downstairs bedrooms corridor entrance.
    • There is step free access to the washroom surveyed once inside the unit.
    • This washroom is shared.
    • There is pictorial signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a sliding bolt.
    • The door(s) is/are heavy to open.
    • The width of the door opening is 85cm (2ft 9in).
    • The dimensions of the washroom are 126cm x 365cm (4ft 2in x 11ft 12in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not an emergency pull cord alarm.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The height of the wash basin is 74cm.
    • As you face the wash basin the wall-mounted grab rails are on the left.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 132cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 72cm.
    • There is a flush, however it is not on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 131cm.
    • There is a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is not a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • There is no seat for the shower.
    • There are not wall-mounted grab rails available for the shower.
    • The shower cubicle is accessed via a deep step.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is poor.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are good.

Accessible Toilet(s) (Ground Floor - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the end of the main corridor, to the right of the male toilet.
    • This accessible toilet is approximately 1m (3ft 3in) from the rear entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 95cm (3ft 1in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 230cm x 260cm (7ft 7in x 8ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 164cm (5ft 5in).
    • The transfer space is obstructed by storage items.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 86cm (2ft 10in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 83cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 125cm (4ft 1in).
    • The contrast between the towel dispenser and the wall is poor.
    • There is not a hand dryer.
  • Comments View
    • The most accessible route to this toilet is via the rear entrance.
    • Access via the main entrance is stepped with narrow corridors.

Accessible Toilet(s) (Ground Floor - No Transfer Space)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located along the Mountbatten Centre corridor, by the Group Therapy room.
    • This accessible toilet is approximately 52m (56yd 2ft) from the rear entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 145cm x 192cm (4ft 9in x 6ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 91cm from floor level.
    • The lighting levels are moderate to good.
    • There is not a lateral transfer space.
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is not an emergency alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 60cm (1ft 12in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 92cm (3ft).
    • The contrast between the towel dispenser and the wall is poor.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.
  • Comments View
    • The most accessible route to this toilet is via the rear entrance.
    • Access via the main entrance is stepped with narrow corridors.

Standard Toilet(s) (Ground Floor - Standard Shared/Standard Male and Female)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located along the ground floor bedroom corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 3m from the ground floor bedroom corridor entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
    • The height of the wash basin(s) is 74cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are low to moderate.
  • Toilet Facilities 2 View
    • The female and male toilets are located at the end of the main building corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 6m from the rear entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good for female and poor for male.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are varied.
    • The lighting levels are moderate in the female toilets and good in the male toilets.

Standard Toilet(s) (Ground Floor - Standard Shared)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located along the Mountbatten Centre corridor, next to the accessible toilet.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 55m from the rear entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are varied.
    • There are also lever taps available.
      There is a shower with a deep step within the toilets, however this is not in use.
  • Toilet Facilities 2 View
    • The shared toilet is located along the ground floor main corridor, opposite the kitchen.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 60m from the rear entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are moderate to good.

Standard Toilet(s) (Visitors/ Staff Toilets)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located to the right of the reception, along the corridor to the Therapy Rooms.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 7m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are moderate to good.
    • The door to access the toilets are single and 70cm wide.
      There are grab rails on both sides of the wall as you enter the female toilet.
  • Toilet Facilities 2 View
    • The male toilet is located to the right of the reception, along the corridor to the Therapy Rooms.
    • There is stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 8m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are moderate to good.
    • To access the male toilet is via a medium step of 18cm which is in the corridor leading towards the Therapy Rooms.
      The door is single, opens inwards and is 70cm wide.