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Route Zero

• West London NHS Trust is committed to sustainability and recommends using Route Zero as a valuable resource for information on travelling whilst reducing environmental impact.

You are on Summary. Skip to the next section.

Summary

• This is a health centre.
• Services within the building include: all HRC Health Services.
• This health centre is located on the third floor of The Centre Feltham, a shopping centre in Feltham town centre which also houses Feltham Library.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Feltham Centre for Health is located within The Centre Feltham and can be accessed by Great South-West Road. Head south on Great South-West Rd/A30. At the roundabout, take the 2nd exit onto Bedfont Road. Turn right onto St Dunstan's Road Turn left onto High St/A244 and continue down the road. Feltham Centre for Health is located on the left.
  • Feltham Centre for Health does not have its own car park. There is a public car park located on Highfield Road.
• By Bus View
  • The nearest bus stop is located on High Street 0.1 miles from Feltham Centre for Health with routes H25 and H26 operating here.
• By Train View
  • The nearest train station is Feltham which is approximately 0.1 miles from Feltham Centre for Health.
• By Underground View
  • The nearest underground station is Hatton Cross Station which is approximately 2.7 miles for Feltham Centre for Health.
• Useful Links View
  • Please see the link below for all up to date London transport information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is a/are hearing assistance system(s) available.
• The type of system is a portable loop.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 06/05/2025.
• The hearing loop was working at the time of testing.
• Home visits services are available.

You are on Public Parking. Skip to the next section.

Public Parking

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• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Highfield Road.
  • The name of the car park is The Centre Feltham Car Park.
• Drop-off Point View
  • There is not a designated drop-off point.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 13:30 - 17:00.
• Monday 08:45 - 12:30.
• Tuesday 13:30 - 17:00.
• Tuesday 08:45 - 12:30.
• Wednesday 08:45 - 12:30.
• Wednesday 13:30 - 17:00.
• Thursday 13:30 - 17:00.
• Thursday 08:45 - 12:30.
• Friday 13:30 - 17:00.
• Friday 08:45 - 12:30.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (The Centre Feltham). Skip to the next section.

Outside Access (The Centre Feltham)

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• Entrance Details View
  • This information is for the entrance located at the front of The Centre Feltham, leading in from the pedestrianised concourse.
  • There is not a drop-off point at this entrance.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 94cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Lift (The Centre Feltham). Skip to the next section.

Lift (The Centre Feltham)

• There is a lift for public use.
• The lift is located to the right upon entering The Centre Feltham.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 6m (6yd 1ft) from the Centre Feltham entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is good.
• The visual contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 120cm x 230cm (3ft 11in x 7ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2, and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Entrance (Third Floor Entrance). Skip to the next section.

Entrance (Third Floor Entrance)

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• Entrance Details View
  • This information is for the entrance located on the third floor of The Centre Feltham, to the right as you exit The Centre Feltham lift.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 113cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 123cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • The push pads to enter and exit through the second set of doors are at a height of 106cm.

You are on Reception (Clinical Services Reception). Skip to the next section.

Reception (Clinical Services Reception)

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• Reception View
  • The reception point is located on the third floor, to the right as you pass through the second set of doors at the third floor entrance.
  • The reception point is approximately 12m (13yd 4in) from the Centre Feltham lift.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/05/2025.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 06/05/2025.
• The hearing assistance system was working at the time of testing.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• No Braille signage is available.
• No tactile signage is available.
• No pictorial signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.

You are on Waiting Room / Area (Main Waiting Area). Skip to the next section.

Waiting Room / Area (Main Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 12m from the Third Floor entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is tiles.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The surface height of the lowest table is 75cm.
• The tables do not contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Meeting Room). Skip to the next section.

Consultation / Treatment Room (Meeting Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Meeting Room - 88.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 93cm (3ft 1in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Rooms 17 and 18 - Speech and Language Therapy). Skip to the next section.

Consultation / Treatment Room (Rooms 17 and 18 - Speech and Language Therapy)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Rooms 17 and 18.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 92cm (3ft).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Room 24 - Paediatric Audiology). Skip to the next section.

Consultation / Treatment Room (Room 24 - Paediatric Audiology)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 24 - Paediatric Audiology.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Physiotherapy). Skip to the next section.

Consultation / Treatment Room (Physiotherapy)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Physiotherapy - 96.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 83cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Diabetic Podiatry). Skip to the next section.

Consultation / Treatment Room (Diabetic Podiatry)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Diabetic Podiatry - 28.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 90cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located straight ahead through the first set of doors at the third floor entrance.
  • This accessible toilet is approximately 4m (4yd 1ft) from the third floor entrance (first set of doors).
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door may be difficult to open.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 164cm x 190cm (5ft 5in x 6ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 93cm (3ft 1in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary, general domestic waste and clinical waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 93cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the internal door and wall.
  • There is a high visual contrast between the external door and wall.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the wall-mounted grab rail(s) and wall.
  • The toilet seat colour contrast is poor.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 97cm (3ft 2in).
• Comments View
  • The emergency alarm is a button which you pull to activate. It is placed at a height of 105cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located straight ahead as you pass through the first set of doors at the third floor entrance.
  • The female and male toilets are approximately 3m (3yd 10in) from the third floor entrance (first set of doors).
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the female and male toilets are moderate to good.