You are on Route Zero. Skip to the next section.

Route Zero

• West London NHS Trust is committed to sustainability and recommends using Route Zero as a valuable resource for information on travelling whilst reducing environmental impact.

You are on Summary. Skip to the next section.

Summary

• This is a resource centre.
• Services within the building include: Back on Track (Hammersmith and Fulham IAPT), meeting rooms and clinic rooms.

You are on Getting Here (Gloucester House). Skip to the next section.

Getting Here (Gloucester House)

Collapse all Expand all

• By Road View
  • Gloucester House is located on Hammersmith Road in Hammersmith.
    Gloucester House can be accessed via the A4 from the south or the A3220 from the north-east.
    The post code for sat nav is W6 8BS.
  • There is no parking facilities available at the Gloucester House.
    The nearest available car park is ParkBee Green Parking - St Augustine Car Park which is 0.4 miles from Gloucester House.
    There is standard on street parking available along Wolverton Gardens.
• By Bus View
  • There is a bus stop along Hammersmith Road, located approximately 70 metres from Gloucester House.
    The service routes are the 9, 23, 27, 306, DL-1, N9 and N27.
    This is serviced by TFL.
• By Train View
  • The nearest train station is Kensington (Olympia) which is approximately 0.8 miles (15 minute walk) from Gloucester House.
    This train station is provided by TFL and Southern Railway and is part of the Overground and Southern line.
• By Underground View
  • The nearest underground train station is Hammersmith (District & Piccadilly) which is approximately 0.2 miles (a 5 minute walk) from the Gloucester House. This underground train station is provided by TFL and is apart of the Circle, Piccadilly and District Line.
• Useful Links View
  • Google Map location information.
  • To view the web page described above click here (opens in new tab).
  • Bus and train service information.
  • To view the web page described above click here (opens in new tab).
  • Kensington (Olympia) train station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Gloucester House). Skip to the next section.

Getting Help and Assistance (Gloucester House)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request and large print on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is a/are hearing assistance system(s) available.
• The type of system is a fixed loop.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 28/02/2023.
• The hearing loop was not working at the time of testing.
• Home visits services are available.

You are on Parking (Wolverton Gardens On Street Parking). Skip to the next section.

Parking (Wolverton Gardens On Street Parking)

• The venue does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are available.
  • There is not a designated drop off point.
• Comments View
  • There is standard on street parking available along Wolverton Gardens. This area is 199cm wide and approximately 80m long.
  • There are also 4 electric vehicle charging bays located along Wolverton Gardens.
  • The controls of the charging point machine are between 86cm to 115cm high.

You are on Opening Times (Gloucester House). Skip to the next section.

Opening Times (Gloucester House)

• Monday 08:00 - 20:00.
• Tuesday 08:00 - 20:00.
• Wednesday 08:00 - 20:00.
• Thursday 08:00 - 20:00.
• Friday 08:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Gloucester House Main Entrance). Skip to the next section.

Outside Access (Gloucester House Main Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the front of Gloucester House.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 113cm (3ft 8in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 120cm (3ft 11in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 96cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is portable.
  • Please contact Gloucester House reception for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp is 74cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There is also a long slight slope leading up the entrance. The slope has handrails on both sides (shown in photograph 5).

You are on Reception (Gloucester House Reception). Skip to the next section.

Reception (Gloucester House Reception)

Collapse all Expand all

• Reception View
  • The reception point is located to the left as you enter the building, through the waiting room door.
  • The reception point is approximately 5m (5yd 1ft) from the Gloucester House main entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is not a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 28/02/2023.
  • The hearing assistance system was not working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • No tables are permanently fixed.
  • The waiting room / area does have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • The door to access the waiting room and reception is single, 86cm wide and push to open (this is shown in photograph 1).

You are on Getting Around (Gloucester House). Skip to the next section.

Getting Around (Gloucester House)

Collapse all Expand all

• Access View
  • There is step free access throughout the majority of the building.
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is carpet.
  • Handrails are not provided in corridors.
  • Seating is not provided in corridors.
  • There is high visual contrast between the walls and floor in all areas.
  • The lighting levels are varied.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A clinic room or meeting room can be used as a place of safety if needed.
• Audio View
  • This venue does not play background music in public areas.

You are on Other Floors (Central Stairs). Skip to the next section.

Other Floors (Central Stairs)

Collapse all Expand all

• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the standard toilet and clinic rooms.

You are on Consultation / Treatment Room (Ground Floor - Meeting Room 2). Skip to the next section.

Consultation / Treatment Room (Ground Floor - Meeting Room 2)

• There is / are 11 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Meeting Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Ground Floor - Clinic Room 2). Skip to the next section.

Consultation / Treatment Room (Ground Floor - Clinic Room 2)

• There is / are 11 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Ground Floor - Clinic Room 3). Skip to the next section.

Consultation / Treatment Room (Ground Floor - Clinic Room 3)

• There is / are 11 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (First Floor - Clinic Room 7). Skip to the next section.

Consultation / Treatment Room (First Floor - Clinic Room 7)

• There is / are 11 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 7.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 71cm (2ft 4in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Toilet with Adaptations (Ground Floor). Skip to the next section.

Toilet with Adaptations (Ground Floor)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on the ground floor, and at the end of the corridor that is ahead as you enter the building.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external door and wall is low.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The visual contrast between the internal door and wall is low.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 142cm x 206cm (4ft 8in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is not a lateral transfer space.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is no dropdown rail.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 177cm and 188cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 80cm.
  • The shelf is not located where it is reachable.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 41cm (1ft 4in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • The visual contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 81cm (2ft 8in).
  • The visual contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.
• Accessible Shower View
  • The shower does not have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • There is no seat for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is not a vertical grab rail for the shower.
  • There is not an emergency alarm for the shower.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.
• Comments View
  • To access the shower there is an opening that is 40cm wide and a step that is 19cm high.

You are on Standard Toilet(s) (First Floor Toilet). Skip to the next section.

Standard Toilet(s) (First Floor Toilet)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The shared toilet is located on the first floor, ahead as you reach the top of the central stairs.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 4m from the central stairs.
  • The visual contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.