You are on Summary. Skip to the next section.

Summary

• This is a resource centre.
• Services within the building include: Ealing Community Team for people with learning disabilities, adult speech and language therapy and meeting rooms.

You are on Getting Here (Green Lane). Skip to the next section.

Getting Here (Green Lane)

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• By Road View
  • The venue is located on Green Lane in Hanwell and can be accessed via the M40 from the south or the A40 from the north.
    The post code for sat nav is W7 2PB.
  • There are parking facilities available at Green Lane including a Blue Badge bay.
• By Bus View
  • There is a bus stop located along the A4020 which is approximately 550 meters (5 minute walk) from the venue.
    The service routes are the 207, 427, 483, N83 and N207.
    This is serviced by TFL.
• By Train View
  • The nearest train station is Hanwell which is approximately 1 mile (10 minute walk) from the venue.
    This train station is provided by TFL and Southern Railway and is part of the Elizabeth Southern line.
• By Underground View
  • The nearest underground station is Hanwell, located approximately 1 mile (10 minute walk) from the venue.
    This train station is provided by TFL and Southern Railway and is part of the Elizabeth Southern line.
• Useful Links View
  • Google Map location information.
  • To view the web page described above click here (opens in new tab).
  • Bus service information.
  • To view the web page described above click here (opens in new tab).
  • Train service information.
  • To view the web page described above click here (opens in new tab).
  • Hanwell train station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Green Lane). Skip to the next section.

Getting Help and Assistance (Green Lane)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters cannot be provided on request.
• Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request and Makaton.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.

You are on Parking (Green Lane Car Park). Skip to the next section.

Parking (Green Lane Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the Green Lane building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 265cm x 565cm (8ft 8in x 18ft 6in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the reception entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 195cm x 647cm (6ft 5in x 21ft 3in).
  • On street Blue Badge parking is located along Green Lane.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Opening Times (Green Lane). Skip to the next section.

Opening Times (Green Lane)

• Access is by appointment only.

You are on Outside Access (Reception Entrance). Skip to the next section.

Outside Access (Reception Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building, on the left.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 91cm (2ft 12in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 124cm (4ft 1in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are easy to open.
  • The width of the door opening is 75cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.

You are on Reception (Green Lane Reception). Skip to the next section.

Reception (Green Lane Reception)

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• Reception View
  • The reception point is located directly ahead as you enter via the reception entrance.
  • The reception point is approximately 1m (3ft 3in) from the reception entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Getting Around (Green Lane). Skip to the next section.

Getting Around (Green Lane)

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• Access View
  • There is step free access throughout the area.
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is vinyl.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is not provided in corridors.
  • There is good colour contrast between the walls and floor in the majority of corridors.
  • The lighting levels are varied.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A meeting room can be used as a place of safety if needed.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Consultation / Treatment Room (Clinic Room). Skip to the next section.

Consultation / Treatment Room (Clinic Room)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Meeting Room 1). Skip to the next section.

Consultation / Treatment Room (Meeting Room 1)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Meetings Rooms 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 67cm (2ft 2in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Meeting Room 3). Skip to the next section.

Consultation / Treatment Room (Meeting Room 3)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Meeting Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 68cm (2ft 3in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Standard Toilet(s) (Shared Toilet). Skip to the next section.

Standard Toilet(s) (Shared Toilet)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located at the end of the corridor to the left as you enter the building.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the reception entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are good.