You are on Route Zero. Skip to the next section.

Route Zero

• West London NHS Trust is committed to sustainability and recommends using Route Zero as a valuable resource for information on travelling whilst reducing environmental impact.

You are on Getting Here (Hammersmith and Fulham Mental Health Unit). Skip to the next section.

Getting Here (Hammersmith and Fulham Mental Health Unit)

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• By Road View
  • Head west on Talgarth Road/A4.
    Keep left to continue on Talgarth Road for 0.2 miles.
    Use any lane and turn slightly left onto Talgarth Road/A219/A315.
    Use the left 2 lanes to turn slightly left onto Fulham Palace Road
    Turn right on to St Dunstan's Road, and right again on to Margravine Road.
    Bear right on to Claybrook Road and the Mental Health Unit is located on the right.
  • Pay and display parking is located in front of the building and on Claybrook Road.
    There are also 10 designated parking bays at the front of Charing Cross hospital, which are free for Blue Badge holders.
• By Bus View
  • There is a bus stop located on the Charing Cross Hospital site.
    The nearest bus stop is located just outside the hospital site on Fulham Palace Road.
    Bus numbers 190, 211, 220, 295, N11, and N97 stop here.
• By Train View
  • Kensington Olympia overground railway station is approximately a 22 minute walk from the hospital.
• By Underground View
  • Baron’s Court, situated on the Piccadilly line, is the closest underground station.
    It is approximately a nine minute walk from the hospital site.
• Useful Links View
  • Please see the link below for up to date bus services.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for up to date overground services.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for up to date underground services.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Hammersmith and Fulham Mental Health Unit - Main Building). Skip to the next section.

Getting Help and Assistance (Hammersmith and Fulham Mental Health Unit - Main Building)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.
• There are also therapy dogs available to patients.

You are on Parking (Hammersmith and Fulham Mental Health Unit). Skip to the next section.

Parking (Hammersmith and Fulham Mental Health Unit)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • The car park is located in front of the Hammersmith and Fulham Mental Health Unit.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Charring Cross Hospital.
  • The car park is located on the Charring Cross Hospital site.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 215cm x 650cm (7ft 1in x 21ft 4in).
  • On street Blue Badge parking is located on Claybrook Road.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Getting To (Ravenscourt Ward). Skip to the next section.

Getting To (Ravenscourt Ward)

• Ravenscourt Ward is/are located on the first floor of the Hammersmith and Fulham Mental Health Unit.
• Access to Ravenscourt Ward is via the Hammersmith and Fulham Mental Health Unit main entrance.
• On entering the Hammersmith and Fulham Mental Health Unit main entrance, continue ahead and go through the double doors into the atrium visiting area.
  Turn right and head towards the lifts.
  Take the lift up to the first floor.
  On exiting the lift, the entrance to Ravenscourt Ward is on the left hand side.
• There is step free access, via lift, to Ravenscourt Ward.
• Ravenscourt Ward is approximately 4m from the lift.
• There is a/are manual, heavy, double door(s) between the Hammersmith and Fulham Mental Health Unit main entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Hammersmith and Fulham Mental Health Unit - Main Entrance). Skip to the next section.

Outside Access (Hammersmith and Fulham Mental Health Unit - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 135cm (4ft 5in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 167cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 177cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the main entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter the Atrium.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 25m (27yd 1ft) from the main entrance.
• The lift is a standard lift.
• Staff do need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is medium.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 108cm x 198cm (3ft 7in x 6ft 6in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• Some buttons are above 120cm high.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The lifts have different internal dimensions. The lift located on the left has dimensions of 158cm x 140cm.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located to the left as you enter the building.
  • The reception point is approximately 4m (4yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is tiles.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Ward (Ravenscourt Ward). Skip to the next section.

Ward (Ravenscourt Ward)

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• Ward Information View
  • This is a/an mental health ward.
  • This is a male ward.
  • There is/are 0 bay(s) available.
  • There is/are 20 side room(s) available.
  • There is/are 20 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 107cm (3ft 6in).
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 116cm (3ft 10in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 137cm (4ft 6in).
  • There is not a door release button when exiting.
  • There is level access throughout the ward.
  • Staff can provide assistance with using any manual doors within the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There are accessible washroom facilities with wheel in showers and baths for patients on the ward.
  • There are not accessible toilet facilities for patients on the ward.
  • There are washrooms suitable for ambulant disabled patients available on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located on the ground floor, within the atrium visiting area.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located on the ground floor, within the atrium visiting area.
• Visiting Times View
  • There are no set visiting times, please contact the ward in advance.
  • Protected meal times are between 08:00 to 09:00, 12:00 to 13:00 and 18:00 to 19:00.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 75cm (2ft 6in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is not adjustable.
• There is not a chair.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Activities Room). Skip to the next section.

Consultation / Treatment Room (Activities Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Activities Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Multidisciplinary Team Room). Skip to the next section.

Consultation / Treatment Room (Multidisciplinary Team Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Multidisciplinary Team Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are heavy.
• The width of the door opening is 75cm (2ft 6in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Laundry Room. Skip to the next section.

Laundry Room

• There is level access to the laundry room.
  
• The door is single, heavy and opens towards you (pull).
  
• The width of the door is 75cm.
  
• The type of flooring is vinyl/laminate.
  
• There is not room for a wheelchair user to manoeuvre.
  
• Lighting levels are medium to high.
  
• The height of the counter is 91cm.

You are on Entrance (The Balcony). Skip to the next section.

Entrance (The Balcony)

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• Entrance Details View
  • This information is for the entrance located off the ward corridor.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 75cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Step Details View
  • The step(s) is/are located beyond the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

You are on The Balcony. Skip to the next section.

The Balcony

• The Balcony is located off the ward corridor.
  
• There is a fixed table and chairs without armrests.
  
• There is a bench.
  
• The floor surface is concrete paving slabs.
  .

You are on Entrance (Courtyard). Skip to the next section.

Entrance (Courtyard)

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• Entrance Details View
  • This information is for the entrance located at the end of the ward corridor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 88cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Courtyard. Skip to the next section.

Courtyard

• The courtyard is located at the end of the ward corridor.
  
• There is room for a wheelchair user to manoeuvre.
  
• There is bench seating.
  
• The floor surface is concrete paving slabs and rubber.
  
• There is a table tennis table.

You are on Washroom (Shower Room). Skip to the next section.

Washroom (Shower Room)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 4 washroom(s) of this type in the ward.
  • There is/are also 2 washroom(s) which has/have a bath, a toilet and a wash basin.
  • The washroom surveyed is located along the ward corridor.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is male.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 73cm (2ft 5in).
  • The dimensions of the washroom are 270cm x 115cm (8ft 10in x 3ft 9in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is not a mirror.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 82cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is sensor. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 122cm.
  • There is not a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The height of the towel dispenser is 110cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm.
  • There is a flush on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The height of the toilet roll holder is 110cm.
  • There is not a shelf next to the toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head height is fixed.
  • The height of the shower head is 220cm (7ft 3in).
  • The shower control type is push.
  • A shower chair is available.
  • There are not wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The visual contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The toilet seat visual contrast is low.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are moderate to good.

You are on Washroom (Bath). Skip to the next section.

Washroom (Bath)

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 2 washroom(s) of this type in the ward.
  • There is/are also 4 washroom(s) which has/have a wheel in shower, a toilet and a wash basin.
  • The washroom surveyed is located along the ward corridor.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is male.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 83cm (2ft 9in).
  • The dimensions of the washroom are 230cm x 306cm (7ft 7in x 10ft).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 74cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is sensor. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 119cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The height of the towel dispenser is 95cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 250cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 86cm.
  • There is not a shelf next to the toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 55cm (1ft 10in).
  • The bath is not height adjustable.
  • The bath tap type is sensor. It is not a mixer tap.
  • There is not a shower over/for the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • The visual contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • The toilet seat visual contrast is low.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are moderate to good.

You are on Standard Toilet(s) (Male). Skip to the next section.

Standard Toilet(s) (Male)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located along the ward corridor.
  • There is step-free access into the toilet(s).
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Hammersmith and Fulham Mental Health Unit – Main Building link (new tab) - click here.