You are on Route Zero. Skip to the next section.

Route Zero

• West London NHS Trust is committed to sustainability and recommends using Route Zero as a valuable resource for information on travelling whilst reducing environmental impact.

You are on Getting Here (Lakeside Mental Health Unit). Skip to the next section.

Getting Here (Lakeside Mental Health Unit)

Collapse all Expand all

• By Road View
  • Lakeside Mental Health Unit is located off Twickenham Road, Isleworth.
    The post-code for the sat nav is TW7 6AF.
    Once entering West Middlesex University Hospital grounds, follow the road towards the end of the hospital and Lakeside Mental Health Unit is located at the rear left of the grounds, to the left of Car Park 3.
    The closest A road is Twickenham Road (A310) or Great West Road (A4).
  • There are 2 Blue Badge Bays in front of Lakeside Mental Health Unit.
    The rest of the parking at the venue is for staff only.
    Patients and visitors can park anywhere on the hospital grounds as long as its in a designated parking space.
    The closest car park to the venue is Car Park 3 which has Blue Badge parking bays available without charge.
• By Bus View
  • There is a bus stop which is located at the rear of the venue called the 'West London Mental Health Trust (Stop HE).
    The buses that stop here are the 117 and 481 and run between Staines and Kingston upon Thames.
• By Train View
  • The closest train station to the venue is Isleworth Station which is approximately 0.7 miles from Lakeside Mental Health Unit or Syon Lane Station which is 0.8 miles away.
    The trains are operated by South Western Railway and run between Weybridge, London Waterloo and Richmond via Hounslow.
• By Underground View
  • The nearest underground station is Osterley Station which runs on the Piccadilly Line.
    The underground station is approximately 1.7 miles from Lakeside Mental Health Unit.
• Useful Links View
  • Information on the car parking at West Middlesex University Hospital.
  • To view the web page described above click here (opens in new tab).
  • Information on Isleworth Station including live arrival and departure times.
  • To view the web page described above click here (opens in new tab).
  • Information on Syon Lane Station including live arrival and departure times.
  • To view the web page described above click here (opens in new tab).
  • TFL website for live departures and arrivals of the 117 bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Lakeside Mental Health Unit). Skip to the next section.

Getting Help and Assistance (Lakeside Mental Health Unit)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
• An assistance dog toilet area can be provided onsite.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.
• The crisis team are available for home visits.

You are on Parking (Blue Badge Holders and Staff Only). Skip to the next section.

Parking (Blue Badge Holders and Staff Only)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 220cm x 435cm (7ft 3in x 14ft 3in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The furthest Blue Badge bay is 14m (15yd 11in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details View
  • There is not a designated drop off point.

You are on Parking (Car Park 3). Skip to the next section.

Parking (Car Park 3)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located to the right of the venue, across the road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 323cm x 426cm (10ft 7in x 13ft 12in).
  • The nearest Blue Badge bay is 51m (55yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 56m (61yd 9in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details View
  • There is not a designated drop off point.

You are on Getting To (Psychotherapy). Skip to the next section.

Getting To (Psychotherapy)

• Psychotherapy is/are located on the ground floor of the Lakeside Mental Health Unit.
• Access to Psychotherapy is via the main entrance.
• Enter via the main entrance.
  Turn left at the reception desk and continue straight ahead.
  The Psychotherapy Department / Assessment Team is located directly ahead.
• There is step free access to Psychotherapy.
• Psychotherapy is approximately 9m from the main entrance.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Lakeside Main Entrance). Skip to the next section.

Outside Access (Lakeside Main Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located in front of the venue.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 192cm.
  • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 116cm (3ft 10in).
  • There is an intercom.
  • The height of the intercom is 146cm (4ft 9in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 124cm (4ft 1in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • Patients and visitors have to be let in and out of the building by the reception team.

You are on Reception (Lakeside Reception). Skip to the next section.

Reception (Lakeside Reception)

Collapse all Expand all

• Reception View
  • The reception point is located ahead and to the left as you enter.
  • The reception point is approximately 3m (3yd 10in) from the Lakeside main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • All visitors must go to the reception before being directed to the relevant department.

You are on Opening Times (Psychotherapy). Skip to the next section.

Opening Times (Psychotherapy)

• Access is by appointment only.

You are on Department / Service (Psychotherapy). Skip to the next section.

Department / Service (Psychotherapy)

Collapse all Expand all

• Department / Service Access View
  • Psychotherapy is located on the ground floor of the Lakeside Mental Health Unit.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 77cm (2ft 6in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 101cm (3ft 4in).
  • There is a door release button when exiting.
  • The height of the door release button is 116cm (3ft 10in).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is carpet.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; consultation rooms and standard toilet facilities.
  • There are 3 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located in the Lakeside reception area.
  • There are standard toilet facilities within this department/service.
• Comments View
  • The psychotherapy team may use any of these consultation rooms for their outpatient and inpatient clinics.

You are on Consultation / Treatment Room (Consultation Room 7). Skip to the next section.

Consultation / Treatment Room (Consultation Room 7)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 7.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consultation Room 8). Skip to the next section.

Consultation / Treatment Room (Consultation Room 8)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 8.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Consultation Room 24). Skip to the next section.

Consultation / Treatment Room (Consultation Room 24)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 24.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Toilet with Adaptations (Lakeside Reception - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lakeside Reception - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located in the Lakeside reception area, to right of the waiting area.
  • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 84cm (2ft 9in).
  • The visual contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 140cm x 219cm (4ft 7in x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm (2ft 9in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
  • The visual contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
  • The visual contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • The toilet seat visual contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 128cm (4ft 2in).
  • The visual contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 108cm (3ft 7in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Psychotherapy - Patient and Staff Shared Toilets). Skip to the next section.

Standard Toilet(s) (Psychotherapy - Patient and Staff Shared Toilets)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The shared toilet is located along the Psychotherapy department corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 3m from the department entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The shared toilet is located along the Psychotherapy department corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the department entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are low to moderate.