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Limes - Outpatient/Ealing Southall MINT

10 Merrick Road, London, UB2 4AU

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Access Guide

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Summary

  • This is a clinic.
  • Services on the ground floor include: Ealing Southall MINT Outpatient Clinic.
  • Services on the first floor include: staff areas.

Getting Here

  • By Road View
    • The Limes is located off Merrick Road, Southall.
      If you are using a sat nav, type in the post code UB2 4AU.
      The sat nav doesn't take you directly to the venue, but to a roundabout on Merrick Road.
      When you approach the roundabout, take the first exit and The Limes/Ealing Southall MINT car park is the second entrance on the left.
      The closest A road is the A3005.
    • The parking for this venue is shared between The Limes Inpatient Unit and Ealing Southall MINT buildings.
      There are 16 car parking spaces available including 2 Blue Badge bays.
      The car park is free to all users, but it is monitored by cameras so you will need to register the number plate when you get inside the venue.
  • By Bus View
    • The closest bus stop to The Limes is Southall Station (Stop O).
      The bus stop is approximately 0.2 miles from the venue.
      Southall Station (Stop O) serves the 105, 120, 195, 482, E5 and H32 buses.
  • By Train View
    • The closest train station is Southall which is approximately 0.3 miles from the venue.
      The main service that runs from this station is the Elizabeth Line and Great Western Railway.
      The trains serve the stops between Heathrow Airport and Abbey Wood via London Paddington.
  • By Underground View
    • The closest Underground Station is Southall for the Elizabeth Line between Abbey Wood and Heathrow Airport.
      Southall Station is approximately 0.3 miles from the venue.
  • Useful Links View

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • An assistance dog toilet area can be provided onsite.
  • There is not a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are available.
  • There is not a/are not hearing assistance system(s) available.
  • Home visits services are available.

Parking (The Limes/Ealing Southall MINT Visitors and Staff Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located to the left of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 220cm x 455cm (7ft 3in x 14ft 11in).
    • The nearest Blue Badge bay is 42m (45yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 44m (48yd 4in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.
  • Comments View
    • The car park is shared between The Limes and Ealing Southall MINT buildings.
    • Photographs 6 and 7 show the route to the venue from the car park which is uneven in places.

Outside Access (The Limes - Outpatient/Ealing Southall MINT - Main Entrance)

  • Entrance Details View
    • This information is for the entrance located to left of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 133cm (4ft 4in).
    • There is an intercom.
    • The height of the intercom is 133cm (4ft 4in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 132cm (4ft 4in).
    • There is a door release button when exiting.
    • The height of the door release button is 120cm (3ft 11in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to left of the main entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
  • Comments View
    • Photograph 7 shows the path leading up to the venue which is uneven in places.
    • Photograph 8 shows the route to the venue from the main road which is uneven where the path has cracked therefore assistance may be needed.

Opening Times

  • Access is by appointment only.

Reception

  • Reception View
    • The reception point is located straight ahead as you enter the building.
    • The reception point is approximately 8m (8yd 2ft) from the main entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.
  • Comments View
    • There is a single door which is permanently held open to access the reception and waiting area.
    • The width of the door is 84cm.
    • The tables in the waiting area are 43cm high.

Getting Around (The Limes - Outpatient/Ealing Southall MINT)

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is not provided in corridors.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is not consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • As you enter, there is a shelf which is used to sign documents, which is 117cm high (photograph 3).
    • There is a single, heavy door that has to be opened manually in order to get through to the consultation rooms.
    • The door is 85cm wide, opens away from you and has to be unlocked by the receptionist (photograph 4).
    • There is a hand sanitiser in the consultation room corridor which is 108cm high (photograph 6)
    • There is a door release button on the other side of the door to exit the corridor which is 120cm high (photograph 7).

Consultation / Treatment Room (Consultation Room)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consultation Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 82cm (2ft 8in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Depot Room/Injection Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Depot Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Washroom (Ladies Toilet/Women's Washroom)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the clinic.
    • The washroom surveyed is located to the right as you enter.
    • The washroom surveyed is approximately 2m from the main entrance.
    • There is step free access to the washroom surveyed once inside the clinic.
    • This washroom is female.
    • There is written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a locking handle.
    • The door(s) is/are light to open.
    • The width of the door opening is 86cm (2ft 10in).
    • The dimensions of the washroom are 276cm x 270cm (9ft 1in x 8ft 10in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not an emergency pull cord alarm.
    • There is a push button alarm system in this washroom.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 172cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 73cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 87cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a lid obstructing the back rest/cistern/wall.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 189cm.
    • There is a flush, however it is not on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 95cm.
    • There is a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 51cm (1ft 8in).
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is fair.
    • The colour contrast between the internal washroom door and wall is fair.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are moderate to good.
  • Comments View
    • At the time of survey (December 2022) the shower parts were missing/broken.
    • There is a dropdown rail in the shower next to the seat which has good contrast with the wall.

Standard Toilet(s) (Male Toilet)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located to the right as you enter.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 4m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 79cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
    • The door to the toilet opens inwards and outwards.
      There is a coat hook on the back of the door which is 170cm high.