Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Chapel and Multi Faith Room

West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To The Hospital (West Suffolk Hospital)

  • By Road View
    • West Suffolk Hospital is located to the south of Bury St. Edmunds town centre.
      It is within easy access of the A14 (westerly or easterly direction).
    • There are several car parks for patients and visitors available on site.
      Please note that car parking at West Suffolk Hospital can be difficult at busy times of the day.
  • By Bus View
    • The main bus station is in St Andrew's Street North, a few minutes walk from the town centre.
      Mulley's Bus Company runs the M11/M22 bus service from here to the hospital and return.
      Currently, this runs at hourly intervals at 10 minutes past the hour arriving at the hospital at 27 minutes past.
      Stephenson's Bus Company runs the Bury St Edmunds Town Breeze Service from here to the hospital and return.
      Currently this runs at half hourly intervals, at 15 and 45 minutes past the hour arriving at the hospital at 25 and 55 minutes past.
    • There is an onsite bus stop.
    • The onsite bus stop is located at the front of the hospital.
    • The onsite bus stop has a shelter and benched seating available.
      There is not enough space for a wheelchair user.
    • The route from the onsite bus stop to the main entrance has either a steep slope or stepped access.
      The slope that leads to the main entrance is located at the end of the path to the right as you exit the bus shelter, then the main entrance is located in front as you reach the top of the slope.
      The steps that lead to the main entrance are located to the left as you exit the bus shelter, then the main entrance is located in front as you reach the top of the steps.
  • By Train View
    • The railway station is on Station Hill (Tel: 01284 484950), approximately 1 mile from the town centre and 2 miles from the hospital.
      There are at least five train services daily between Bury St Edmunds and Ipswich and Cambridge.
      There is a bus service from the station which runs to the main bus station in St Andrew's Street North, with connecting services to the hospital.
      There is also a taxi rank outside the station, and further taxi offices on Station Hill.
  • Useful Links View

Getting Help and Assistance (West Suffolk Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located to the left as you enter the hospital via the main entrance.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01284 712 555.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the information desk.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, motorised wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact a member of staff.
  • There is a Changing Places facility at this hospital which is located within the green zone - lifts No1 and No2 lift lobby.
  • To view the Changing Places Accessibility Guide please click here.

Hospital Parking (Main Entrance Blue Badge Bays)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the front of the hospital, in front of main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 523cm (7ft 7in x 17ft 2in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 194cm.
    • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 123cm (4ft).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 143cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 174cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
  • Comments View
    • There is also an automatic door on the right side of the canopy.
    • The door is 143cm wide and has a slight slope in front.

Getting To (Chapel and Multi Faith Room)

  • The Chapel and Multi Faith Room is/are located on the ground floor.
  • Access to the Chapel and Multi Faith Room is via the main hospital entrance.
  • When entering the hospital continue straight ahead, turn left at the end of the corridor and continue ahead to the end of the corridor. Turn right and continue ahead to the Chapel and Multi Faith Room is located on the left.
  • There is step free access to the Chapel and Multi Faith Room.
  • The Chapel and Multi Faith Room is approximately 121m from the main hospital entrance.
  • There is a/are manual, light, double door(s) between the main hospital entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is flooring in corridors with large, repeating patterns that incorporate bold contrasting colours or simulate steps.

Opening Times

  • The venue is open 24hrs.

Outside Access (Chapel and Multi Faith Entrance)

  • This information is for the entrance located on the ground floor of the hospital.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are light.
  • The width of the door opening is 152cm (4ft 12in).

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are moderate to good.

Toilet with Adaptations

  • The nearest toilet facility is located in the main hospital.

Standard Toilet(s)