You are on Getting To The Hospital (West Suffolk Hospital). Skip to the next section.

Getting To The Hospital (West Suffolk Hospital)

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• By Road View
  • West Suffolk Hospital is located to the south of Bury St. Edmunds town centre.
    It is within easy access of the A14 (westerly or easterly direction).
  • There are several car parks for patients and visitors available on site.
    Please note that car parking at West Suffolk Hospital can be difficult at busy times of the day.
• By Bus View
  • The main bus station is in St Andrew's Street North, a few minutes walk from the town centre.
    Mulley's Bus Company runs the M11/M22 bus service from here to the hospital and return.
    Currently, this runs at hourly intervals at 10 minutes past the hour arriving at the hospital at 27 minutes past.
    Stephenson's Bus Company runs the Bury St Edmunds Town Breeze Service from here to the hospital and return.
    Currently this runs at half hourly intervals, at 15 and 45 minutes past the hour arriving at the hospital at 25 and 55 minutes past.
  • There is an onsite bus stop.
  • The onsite bus stop is located at the front of the hospital.
  • The onsite bus stop has a shelter and benched seating available.
    There is not enough space for a wheelchair user.
  • The route from the onsite bus stop to the main entrance has either a steep slope or stepped access.
    The slope that leads to the main entrance is located at the end of the path to the right as you exit the bus shelter, then the main entrance is located in front as you reach the top of the slope.
    The steps that lead to the main entrance are located to the left as you exit the bus shelter, then the main entrance is located in front as you reach the top of the steps.
• By Train View
  • The railway station is on Station Hill (Tel: 01284 484950), approximately 1 mile from the town centre and 2 miles from the hospital.
    There are at least five train services daily between Bury St Edmunds and Ipswich and Cambridge.
    There is a bus service from the station which runs to the main bus station in St Andrew's Street North, with connecting services to the hospital.
    There is also a taxi rank outside the station, and further taxi offices on Station Hill.
• Useful Links View
  • Information on bus providers.
  • To view the web page described above click here (opens in new tab).
  • Information on train providers.
  • To view the web page described above click here (opens in new tab).
  • Bury St Edmunds train station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (West Suffolk Hospital). Skip to the next section.

Getting Help and Assistance (West Suffolk Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located to the left as you enter the hospital via the main entrance.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01284 712 555.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the information desk.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, motorised wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
• To obtain mobility aids please contact a member of staff.
• There is a Changing Places facility at this hospital which is located within the green zone - lifts No1 and No2 lift lobby.
• To view the Changing Places Accessibility Guide please click here.

You are on Hospital Parking (Main Entrance Blue Badge Bays). Skip to the next section.

Hospital Parking (Main Entrance Blue Badge Bays)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front of the hospital, in front of main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 523cm (7ft 7in x 17ft 2in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.

You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Speech and Language Therapy, Physiotherapy and Occupational Therapy.

You are on Outside Access (Therapy Services Entrance). Skip to the next section.

Outside Access (Therapy Services Entrance)

• This information is for the entrance located to the right as you face the main hospital entrance.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 147cm (4ft 10in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).
• Comments View
  • Both sets of doors are push pad operated.
  • The push pads are located in front of the outside door and between the first and second set of doors.
  • They are 85cm high.

You are on Level Change (Therapy Services Entrance). Skip to the next section.

Level Change (Therapy Services Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 19:00.
• Tuesday 08:00 - 18:30.
• Wednesday 08:00 - 18:30.
• Thursday 08:00 - 18:30.
• Friday 08:00 - 18:30.

You are on Outside Access (Unit Entrance). Skip to the next section.

Outside Access (Unit Entrance)

• This information is for the entrance located on the ground floor of the hospital.
• There is level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 150cm (4ft 11in) wide.

You are on Reception. Skip to the next section.

Reception

• The desk is 6m (19ft 8in) from the entrance .
• There is level access to reception from the entrance.
• The reception desk is high height.
• The desk has a lowered section.
• The desk is generally staffed.
• Lighting levels are medium.
• There is not a touch screen.
• There is not a prescription box.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the desk.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is 15m (16yd 1ft) from the entrance.
• There is level access into the waiting room / area.
• There are not doors into the waiting room / area.
• There is room for a wheelchair user to manoeuvre.
• The type of flooring is vinyl.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Information is available in large print, large print on request and different languages.
• Information in other languages and formats is available on request.
• Announcements are in person.
• The room does not have background music playing.
• There is not a television.
• Vending machines are not available.
• There is not a children's play area.
• There is space for an assistance dog to rest.
• Lighting levels are medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The system is a portable loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Route finding signage is available.
• The type of flooring in walkways and corridors is vinyl.
• The lighting levels are medium.

You are on Consultation / Treatment Room. Skip to the next section.

Consultation / Treatment Room

• There are 10 consultation/treatment rooms available.
• The room surveyed was Physio Gym.
• The consultation / treatment room is 27m (29yd 1ft) from the entrance.
• There is level access to the consultation / treatment room.
• There are doors into the consultation / treatment room.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 154cm (5ft 1in) wide.
• The type of flooring is wood.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by hook and loop.
• There is a chair.
• No chairs are permanently fixed.
• The chair is not adjustable.
• There are no chairs with armrests available.
• A flashing alarm is not available.
• A vibrating alarm is not available.
• The room does not have background music playing.
• Lighting levels are medium.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There are standard changing rooms available.
• The standard changing rooms are located at the rear of the unit.
• The standard changing room is 35m (38yd) from the entrance.
• The standard changing room is 3m (9ft 10in) from the physio gym.
• The standard changing room is 29m (32yd) from the reception desk.
• There is level access to the standard changing rooms.

You are on Standard Shower (Assessment Shower). Skip to the next section.

Standard Shower (Assessment Shower)

• There are standard level access shower facilities available.
• The showers are located at the rear of the unit.
• There is level access to the services from the shower facilities.

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• Comments View
  • The shower has one deep step leading into the cubicle itself.

You are on Accessible Bathroom. Skip to the next section.

Accessible Bathroom

• There are accessible bathrooms available.

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• Location and access View
  • It was possible to access the bathroom during the survey.
  • The bathroom is unisex.
  • The bathroom is not for the sole use of disabled people.
  • There is written or text signage on or near the accessible bathroom door.
  • The accessible bathroom is 50m (54yd 2ft) from the reception.
• Features and dimensions View
  • A key is not required for the accessible bathroom.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the door is 85cm (2ft 9in).
  • The door weight is heavy.
  • The dimensions of the bathroom are 280cm x 300cm (9ft 2in x 9ft 10in).
  • The bathroom has a non slip floor.
  • Floor manoeuvring space is not clear in the bathroom.
• Position of fixtures View
  • There is a lateral transfer space.
  • The lateral transfer space is 145cm (4ft 9in).
  • As you face the toilet pan the transfer space is on the left.
  • There is a dropdown rail on the transfer side.
• Features and dimensions View
  • There is not a functional emergency alarm available.
  • No emergency alarm is fitted in the bathroom.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of fixtures View
  • Wall mounted rails are not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 122cm (4ft) high.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 117cm (3ft 10in) high.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is 75cm (2ft 6in) high.
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There are mirrors in the accessible bathroom.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath details View
  • There is a bath.
  • The height of the side of the bath from floor level is 58cm (1ft 11in).
  • The height is not adjustable.
  • A hoist is available.
  • The tap type is twist/turn.
  • There is a shower over the bath.
  • The shower head height is fixed.
  • The shower head height is 165cm (5ft 5in).
  • The shower control type is twist/turn.
  • There are wall mounted handrails available.
• Colour contrast and lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located at the rear of the unit.
  • This accessible toilet is approximately 22m (24yd 2in) from the entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The door is heavy.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 290cm x 140cm (9ft 6in x 4ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 116cm (3ft 10in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 115cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • There is a high visual contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located towards the rear of the unit.
  • The female toilets are 14m (15yd 11in) from the entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilets are located towards the rear of the unit.
  • The male toilets are 12m (13yd 4in) from the entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are medium.
• Comments View
  • The photograph shows the standard female toilet.