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Southern Interchange and Southern Terrace

Ariel Way, Shepherds Bush, London, W12 7GF

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Access Guide

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Getting Here

  • By Road View
    • Westfield London is in West London. It is signposted off the A3220 West Cross Route.

    • The centre has three car parks:

      Car Park A is the main car park and has three underground levels. It includes the Shopmobility desk and taxi lounge, on level -2 (Middle Car Park) where most of the Blue Badge bays are located. Entry to the car park is 05:00-03:00.

      Car Park B is the basement car park below John Lewis. Entry to the car park is 09:00-23:00.

      Car Park C is the roof top car park above John Lewis. Entry to the car park is 05:00-03:00.

      All car parks can be exited 24/7.

      For all car parks use sat-nav W12 7SL.

      All car parks have a height restriction of 210cm.

      Blue Badge holders are offered 4 hours free parking Monday - Friday inclusive.

      To qualify, Blue Badges must be validated at the Shopmobility desk on level -2, lift lobby 2 of Car Park A.

      The centre has a Smart Parking app which offers discounted parking rates and the ability to park without using the ticket barriers or payment machines.

      It is not currently possible to claim the 4 hours free parking for Blue Badge holders using the Smart Parking app.

  • By Bus View
  • By Train View
    • The nearest railway station is Shepherd's Bush.

    • The Shepherd’s Bush Overground Station is located at the south eastern corner of the shopping centre, opposite the Southern Interchange entrance to the Southern Terrace. This is close to The Village shopping area and House of Fraser.

      The station has direct connections to Willesden Junction, Kensington Olympia, West Brompton and Clapham Junction. Services run every 15 minutes in each direction Monday - Saturday, with 1-2 trains each hour on Sundays.

      A manual boarding ramp is used to overcome the step between the platform and the train at this station.

      Use the ticket hall entrance for step-free access by lift to both platforms.

    • For more information on Shepherd's Bush Overground Station (National Rail) please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Shepherd's Bush or White City on the Central Line and Wood Lane or Shepherd's Bush Market on the Hammersmith and City Line.

    • Central Line services run east to west from Ealing Broadway to Epping via Tottenham Court Road.

      Hammersmith and City Line services run between Hammersmith and Barking via Kings Cross and Liverpool Street.

      Of the four underground stations close to the centre, only Wood Lane has step-free access by lift from platform to street.

      There is a small step (less than 50mm) between the platform and the train at this station.

      Wood Lane station is at the north western corner of the shopping centre, close to the Next store and the north mall and John Lewis.

    • For more information on step-free stations on the London Underground network please click here (opens new tab).
  • Comments View
    • Westfield London is laid out as a large rectangle with landmark stores at three corners.
    • Waitrose is at the south-east corner, close to Shepherd's Bush Bus Station, Overground and Underground stations.
    • Marks and Spencer and KidZania London are at the north east corner.
    • Next is at the north west corner, closest to White City Bus Station and White City and Wood Lane Underground Stations.
    • The south west corner of the mall is the closest to Shepherd's Bush Market Underground Station.
    • There is a central Atrium events space which connects the mall between Next and Marks and Spencer with another mall between the south west and south east corners of the venue.
    • The centre was extended in 2018 with a new mall running northwards from The Atrium to John Lewis (referred to as North Mall in this guide).

Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • The Hands-Free shopping service collects each of your purchases and takes them to the Hands-Free shopping desk, located on floor -2, lift lobby 1 to be collected at the end of your visit.
    This is a chargeable service.
    Registration and more information is available at any of the Guest Services desks.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • Westfield London offers a Quiet Shopping experience Monday to Saturday 10.00 -11.00 and Sunday 12.00-13.00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, motorised wheelchairs, mobility scooters and hoist slings.
  • To obtain mobility aids please contact the Shopmobility desk in lift lobby 2, car park A: level -2.
  • Wheelchair and mobility scooter hire is free. A deposit and ID are required when completing the hire agreement.
    Training is available for first-time mobility scooter users.
  • The centre offers support for visually impaired customers, and can provide customers assistances to and from your destination in Westfield.
    It is recommend to pre book this service by calling the shop mobility desk.
  • The centre supports the Hidden Disabilities Sunflower Campaign, you can pick up a free sunflower lanyard to keep from the Shopmobility Desk.
  • The centre has sensory packs that can be hired at Guest Services.
    The pack contains items such as fiddle toys, ear defenders and sunglasses to help with noise and light sensitivity and to relieve stress.

Shopping Centre External Area(s) (Southern Interchange)

  • Wayfinding View
    • Digital wayfinders are not available.
    • No wayfinding signage is provided in this area.
  • Circulation View
    • This external area is not covered.
    • The type of flooring in this area is stone.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; wooden benches.
    • There are also low stone resting points.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • Background music is not played in this area.
  • Access View
    • There is step free access in this area.

    • Sothern Interchange is the shopping area between Shepherd's Bush Underground Station and the access point to Southern Terrace.

      Shepherd's Bush Bus Station and the Overground Station are also nearby.

      There is a very slight uphill slope between the Underground Station and Southern Terrace.

      There are shops and cafes to the left on the approach to Southern Terrace and Westfield London.

      Many of the cafes in this area have seating areas in front enclosed by low barriers.

      There are also trees in this area.

Outside Access (Southern Interchange Public Toilets)

  • Entrance View
    • This information is for the entrance located off Southern Interchange, next to Shepherd's Bush Underground Station.
    • This entrance gives access to the accessible and standard public toilets and showers.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 255cm.
  • Ramp/Slope View
    • The ramp/slope is located along the access corridor inside the building, leading to the toilets.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 255cm (8ft 4in).
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • These toilets are open from 08:00 - 00:00.
    • There is clear signage above the entrance, which is pictorial only.

Accessible Toilet(s) (Southern Interchange Public Toilets - Right Hand Transfer with Shower)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the public toilet area, on the left hand side of the corridor as you enter.
    • This accessible toilet is approximately 10m (10yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Westfield Shopmobility.
    • There is Braille, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door has a closer and maybe difficult for some to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 228cm x 238cm (7ft 6in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm (4ft 11in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 154cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 88cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 95cm (3ft 1in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There is an accessible shower in the same room as the accessible toilet.
    • The shower has twist/turn controls for power and temperature adjustment, and a fixed height shower head.
    • There is a flip down shower seat at a height of 52cm, as well as a curtain for privacy, and an emergency alarm (although it is out of reach).

Accessible Toilet(s) (Southern Interchange Public Toilets - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the public toilet area, on the left hand side of the corridor as you enter.
    • This accessible toilet is approximately 9m (9yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Westfield Shopmobility.
    • There is Braille, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 200cm x 237cm (6ft 7in x 7ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 127cm (4ft 2in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 98cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Opposite Transfer Toilet(s) View
    • The opposite transfer cubicle N/A very similar or identical specifications.

Standard Toilet(s) (Southern Interchange Public Toilets)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left and right at the end of the corridor leading from the entrance.
    • The female and male toilets are approximately 15m (16yd 1ft) from the entrance.
    • There is step-free access into the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal available in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin available.
    • The height of the lowered wash basin is 79cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the separate baby care room, on the right hand side of the corridor as you enter.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 83cm (2ft 9in).
  • Comments View
    • There are two cubicles in the male toilets, one of which has a door that opens outwards - however it has no ambulant grab rails.
    • There are also two separate rooms each containing a standard shower.
    • The showers are operated by push-button controls and reached by 1 step which is 26cm high.

Access Point (Southern Terrace from Southern Interchange)

  • Access Point View
    • This information is for the access point located at the northern end of Southern Interchange .
    • This access point gives access to the Southern Terrace restaurant area leading to the entrances to the mall.
    • The access point is not clearly signed.
    • There is step-free access at this access point.
    • There are bollards at this access point.
    • The minimum width between the bollards is 114cm.
    • The bollards do have an identification band to aid visually impaired people.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Access Point (Southern Terrace from Wood Lane)

  • Access Point View
    • This information is for the access point located on Wood Lane between Westfield South and Shepherd's Bush Library.
    • This access point gives access to Southern Terrace.
    • The access point is not clearly signed.
    • There is step-free access at this access point, via lift.
  • Step(s) View
    • The step(s) is/are located next to Westfield South.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Lift View
    • There is a lift to access this access point.
    • The lift does bypass the step(s).
  • Comments View
    • There are low stone seats on the approach to the steps, lift and escalator.
    • Some are set on paving of a similar colour which might make them harder for visually impaired people to detect.
    • The canopy gives protection to the lifts and escalators but not the steps.
    • Santander Cycle hire stands are located before the stairs and between the library and the Westfield Centre.
    • The width between each stand is 52cm.

Lift (Southern Terrace / Wood Lane Access Point)

  • There is a lift for public use.
  • The lift is located between the escalators and the library.
  • The lift is clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The lift surveyed was the left hand lift.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are street level (-2) to Southern Terrace at level 0 of the shopping centre.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 240cm x 170cm (7ft 10in x 5ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Escalator(s) (Southern Terrace / Wood Lane Access Point)

  • Escalator(s) View
    • Wayfinding signage is not provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are street level to Southern Terrace at level 0 of the shopping centre.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are varied.

Shopping Centre External Area(s) (Southern Terrace)

  • Wayfinding View
    • Digital wayfinders are not available.
    • No wayfinding signage is provided in this area.
  • Circulation View
    • This external area is partially covered.
    • The type of flooring in this area is stone.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; chairs without armrests.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played in this area.
    • There is an events area which is located next to the escalators leading to The Village entrance.
  • Access View
    • There is step free access in this area.
    • There are a series of sloping sections from the access point with Southern Interchange up to the entrance to the mall near Debenhams.
    • There is a set of stairs midway along the Southern Terrace, near to the entrances to the mall near Debenhams.

Level Change (Southern Terrace)

  • Ramp / Slope View
    • There is a ramp/slope located from the Southern Interchange end of Southern Terrace up to the midway point, near to the entrance into The Atrium.
    • The ramp/slope is used to access all the restaurants of Southern Terrace and the entrances into the shopping centre.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located midway along Southern Terrace.
    • The step(s) is/are used to access the upper level of the terrace towards Wood Lane.
    • There is/are 13 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • There are multiple sloping sections on Southern Terrace, each with a generous level resting place between.

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